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Carters Furniture Centre & Bed City Reviews 

1,939
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 245 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable while providing professional guidance without any sales pressure. Shoppers appreciate the wide selection of well displayed products and the welcoming, relaxing atmosphere inside the store. A few other people also felt that the overall pricing is very reasonable and consistently offers great value for money. Buyers consistently note that the delivery team arrives promptly, operates efficiently, and handles all items with great care during setup. Consumers state that the entire purchasing process runs smoothly from the initial showroom visit to the final home installation.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely friendly,... See more

Product

Customers consistently note positive experiences with product, highlighting the exceptionally high quality... See more

Service

Users describe positive interactions with service, highlighting professional and attentive staff who offer... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting the punctuality and... See more

Price

People report positive experiences with price, noting that costs are very competitive and reasonable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been an excellent eperieince from start to finish, The Shop staff were patient, informative, and thoughtful in their advice. We got a good price. The delivery team were polite, efficient a... See more

Company replied

Rated 5 out of 5 stars

Goodness why have we just stumbled upon this fabulous furniture store - hidden behind Asda in Kidderminster. Absolutely Hugh store - stock everything known to man I should think! Wonderful staff - j... See more

Company replied

Rated 5 out of 5 stars

Amazing Choice, amazing prices and more importantly amazing staff! Craig talked us through our options without any pressure. He's a credit to Carters! Delivery drivers also superb. Kind and ca... See more

Company replied

Rated 5 out of 5 stars

Five star customer service. We happened to find Carters by chance and we are so glad we did! Sally was amazing and gave us just enough information to help us choose our mattress and bed during our vis... See more

Company replied


Company details

  1. #29 of 395 best companies in Home Furniture Shop
  2. #13 of 115 best companies in Bed shop
  3. #18 of 228 best companies in Bedroom furniture shop
  4. #10 of 87 best companies in Mattress Shop
  5. #9 of 93 best companies in Sofa store

Written by the company

We are proud to be home to the largest Stressless & Harrison Spinks studios in the UK. Carters Furniture & Bed City have been proudly helping customers furnish their homes for OVER 50 years. As a family-run business, we’re committed to offering an outstanding range of quality furniture, expert advice, dependable delivery, and exceptional customer service. Carters Furniture Centre & Bed City showrooms in Kidderminster, West Midlands total over 45,000sq foot and have a vast selection of beds, mattresses, living room, dining room and bedroom furniture available for you to browse. We stock premium brands such as Stressless, G Plan, La-Z-Boy, Alstons, Parker Knoll, Harrison Spinks, Vi-spring, TEMPUR, Sealy, Dunlopillo, Hypnos and Ercol as well as local suppliers.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,939)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just purchased a footstool to go with…

Just purchased a footstool to go with Alstons sofa we purchased from Carters in January - Malcolm who sold us the sofa was once again extremely helpful - just great service from a family business

7 November 2025
Unprompted review
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Thank you for your superb 5 Star review!

Carters :-)

Rated 5 out of 5 stars

New mattress

So much time was given to us to select the correct mattress for myself with no sales pressure at all with the complicated health issues I have . Also I feel we had great value for money without all the balloons and sales gimmicks of larger retailers we had visited.

2 November 2025
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Thank you so much for your wonderful review! We really rely on the kind words of our customers.

Carters :-)

Rated 5 out of 5 stars

Excellent service

Excellent service, not rushed, good product knowledge and advice. Prices reasonable with other retailers.

29 October 2025
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Susan,

Thank you for your brilliant review!

Carters :-)

Rated 5 out of 5 stars

A good experience, I definitely would recommend.

Sally was extremely helpful and knowledgeable and answered all my questions, giving me the options, so that I could make an informed decision.
The date for delivery was explained, and kept to.
The delivery crew were very pleasant, careful, and put it all together in a timely fashion.

20 October 2025
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Ruth,

Thank you for your lovely review! We will pass on your comments to Sally and the delivery team.

Carters :-)

Rated 5 out of 5 stars

Sally was very very helpful and because…

Sally was very very helpful and because I’ve purchased a few beds over some years and remembered Sally I knew her experience would be invaluable, also her colleague sorry didn’t get his name but his advice was exceptional too

1 November 2025
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Valerie,

Thank you for your fantastic review! We will pass on your comments to Sally and Craig. We hope you love your new bed!

Carters :-)

Rated 5 out of 5 stars

Have purchased from this store before…

Have purchased from this store before on 5 occasions, very professional & knowledgeable about there product, & also no pressure to buy. Excellent service.

27 October 2025
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Stephen,

Thank you for your fantastic review! We have passed on your comments to Craig.

Carters :-)

Rated 5 out of 5 stars

The bed experts!

From start to finish, Paul was so helpful. His knowledge of beds is seriously impressive: who knew there was so much to know! Paul listened to what we wanted and gave the perfect advice which resulted in us finding the perfect bed! Here’s to a better night’s sleep!

25 October 2025
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Sarah,

Thank you so much for your lovely review! We have passed on your comments to Paul.

Carters :-)

Rated 5 out of 5 stars

Furniture shopping made easy

Sales assistant knowledgeable and incredibly helpful.
Choice of chairs wide and varied would recommend to friends and family

24 October 2025
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Christine,

Thank you for your lovely review! We look forward to seeing you in store again soon!

Carters :-)

Rated 5 out of 5 stars

Very good experience

Very good experience

18 October 2025
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Teddy,

Thank your for your lovely 5 Star review!

Carters :-)

Rated 5 out of 5 stars

I have bought a lot of furniture from…

I have bought a lot of furniture from carters always give a fair price,friendly staff and not pushy

9 October 2025
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Thank you for your excellent 5 Star review!

Carters :-)

Rated 5 out of 5 stars

New Mattress

Very helpful staff
Good value for money
Delivery and takeaway service

14 October 2025
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Marina,

Thank you for your excellent 5 Star review!

Carters :-)

Rated 5 out of 5 stars

Bed City First Class

Paul spent most of an hour telling us about the different type of bases, mattresses and enhancers. It was excellent such that we placed an order a few days later! I wish all businesses could learn from Carters.

13 October 2025
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Ray,

Thank you for your fantastic review of Bed City and Paul, it really means a lot to us as a family business.

Carters :-)

Rated 5 out of 5 stars

The salesman (Matt Lowings) was helpful…

The salesman (Matt Lowings) was helpful and not pushy, he left us in peace to study the different pieces of furniture we were interested in.

13 October 2025
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Graham,

Thank you so much for your lovely review! We will pass on your comments to Matt.

Carters :-)

Rated 5 out of 5 stars

Excellent service

The whole process from start to finish has been fantastic. There was a great selection of beds, very helpful and friendly staff to help choose, and communication before the delivery was excellent. On the day the delivery drivers Lee and David were very polite and friendly, they put the bed in place, attached the headboard and took away all the rubbish very efficiently. Really really happy with the whole experience. We have bought from them before and wouldn’t go anywhere else again. Thank you so much!

15 October 2025
Unprompted review
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Bryony,

Thank you for your wonderful review! We are so pleased you had such a good experience. We will pass on your comments to Lee and David.

We look forward to seeing you in store again soon.

Carters :-)

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