I bought the membership accidentally and when charged the fee after the month I explained i did not want to be charged the fee and was reimbursed my money-back the same day. Also the jewelry I purchas... See more
Company replied
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See what reviewers are saying
I order a watch and bracelet combo and I received an empty box and the black Cartier package taped at the bottom with white tape and the top of the package sticky sealed and the only response is they... See more
Company replied
“Sophie was quick and very helpful.” “They solved my problem right away and were super friendly.” “Great customer service. Easy and stress-free.”
Company replied
Also scammed. 2 week expedited shipping, broken watch, both non functional and broken face. No free items (necklace bracelet) included… run around from customer service since opening package tonight .... See more
Company replied
Company details
Written by the company
At CarticeNYC, we specialize in delivering luxury-inspired jewelry and accessories that blend style and affordability. Based in the heart of New York City, our brand is committed to offering premium-quality products at prices that make luxury accessible to everyone. From iced-out watches to statement chains and bracelets, our pieces are crafted to make you stand out and shine in any setting. We take pride in our attention to detail, using skilled craftsmanship and high-quality materials to create jewelry that not only looks stunning but lasts. Our goal is to empower individuals to look and feel their best without breaking the bank. That’s why we cut out the middlemen, streamline our operations, and pass those savings directly to our customers. At CarticeNYC, customer satisfaction is our top priority. We offer worldwide shipping, easy payment options, and dedicated support to ensure every customer has an exceptional experience. Whether you’re shopping for yourself or looking for the perfect gift, we’ve got you covered with a range of timeless designs and limited-edition collections. Join the CarticeNYC community today and elevate your style with confidence. Luxury doesn’t have to come with a hefty price tag—it just needs the right touch.
Contact info
United States
- info@carticenyc.com
- carticenyc.com
2.8
Average
562 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buyer be ware
I bought 2 items a watch and a neckless, I also purchased the mystery box for 50 bucks and never got it.
watch is nice the neckless looks good but defiantly not worth the money. would not do this again got me once shame on me...
23 December 2025
Unprompted review
Reply from Carticenyc
Hi, we’re sorry to hear about the disappointment with your order. If a mystery box or promotional item was part of your purchase and was not received, that is something we want to review and address.
Please contact info@carticenyc.com with your order number so our team can confirm what was included and assist you further. Thank you for bringing this to our attention.
Cartice stop charging people cards unauthorized
I ordered from here yesterday. My order came up to $324.76. They charged an additional unauthorized $4.99 and $49.99 to my card. I reached out to customer service right away(no response) and alerted my bank. Please refund me the unauthorized charges of $4.99 and $49.99. And from the reviews I think I want a refund in full, because I have an uneasy feeling about the product and company all together ‼️
26 December 2025
Unprompted review
Reply from Carticenyc
Hi Wanda, we understand how concerning unexpected charges can be and we’re sorry for the stress this caused. Any additional charges such as memberships or add ons should only occur with customer confirmation.
Please reach out to info@carticenyc.com with your order details and the charges in question so we can review this thoroughly and assist you. We take concerns like this very seriously and want to help resolve it.
I ordered some well supposed to be…
I ordered some well supposed to be moissanite earrings for my son and I received the package no GPA card these are not moissanite I tried to reach out still no response
28 December 2025
Unprompted review
Reply from Carticenyc
Hi Jeremy, thank you for sharing this and we’re sorry for the confusion regarding the earrings. We understand how important proper documentation and product details are.
Please email info@carticenyc.com with your order number so our team can review the product received and assist you further.
Crooks fake jewelry and will charge ur card without permission
This company is a fraud there jewelry comes from china and they charged my card three separate times with out my authorization
3 December 2025
Unprompted review
Reply from Carticenyc
Hi Brent, we’re sorry to hear about your experience and understand your concern regarding unauthorized charges. This is not something we take lightly.
Please contact info@carticenyc.com with your order information so we can review this matter directly and assist you.
Did not like the gold necklace it…
Did not like the gold necklace it looked to fake. Also did not like the unauthorized charge on my card.
18 December 2025
Unprompted review
Reply from Carticenyc
Hi, thank you for your feedback and we’re sorry to hear the necklace did not meet your expectations and that you experienced concerns about charges.
Please reach out to info@carticenyc.com with your order number so we can look into this and help address your concerns.
Scam $50 randomly pulls out of your…
Scam $50 randomly pulls out of your account, they steal your card information.
26 December 2025
Unprompted review
Reply from Carticenyc
Hi, we’re sorry to hear about your concern. Unauthorized charges are taken seriously and we want to look into this for you.
Please contact info@carticenyc.com
with any relevant information so we can review and assist.
Terrible shipping & terrible customer service!
I Order a couple items on Dec 1st...They where shipped to the delivery company by the 11th...Thats where it's still tracking on Dec 26th...Got in contact with customer service via email...They told me the item was in the hands of the shipping company...I track the package again. It's the same place it's been since the 11th of Dec...Will never order from here again!!!
26 December 2025
Unprompted review
Reply from Carticenyc
Hi Rodney, we’re really sorry for the delay and the frustration this caused. Once an order ships, delivery typically takes 5 to 10 days depending on location, but extended carrier delays can occur and should be communicated clearly.
Please email info@carticenyc.com with your order number so we can check the status and see how we can assist you further.
Reply from Carticenyc
Hi, we’re sorry to hear about your concern and understand the seriousness of what you’re describing. We would like to review this directly.
Please reach out to info@carticenyc.com so our team can look into this matter and assist you.
Unauthorized Charges Equals SCAM
Ordered a watch from Carticenyc and they automatically signed me up for a $49.99 annual VIP membership which I did not consent too. When I tried to get a refund, they refused. Also, I could not find a way to cancel it on the website.
22 December 2025
Unprompted review
Reply from Carticenyc
Hi, we’re sorry for the frustration you experienced. Any memberships or add ons should only be applied with clear customer consent.
Please contact info@carticenyc.com with your order details so we can review this and help resolve your concern.
The Watch y’all sent me don’t work
The Watch y’all sent me don’t work. It isn’t the same as the one y’all flash in your videos the whole band in your videos on the watch is diamonds this one ain’t. It’s got diamonds that only go four bands down and also y’all keep trying to charge me all these random $30 $60 sometimes $24 over and over and over again to my debit card trying to scam me. I’ll be taking this up with your corporate office if y’all even have one you claim that your products are quality when they come from India and they’re made like shit. Don’t believe the stupid videos that they got coming across all this platforms. It’s a joke I wish I could’ve gave you zero stars, but I had to hit one in order for it to even put a star up so y’all got one star for me, but you don’t even deserve it. Peace.
21 December 2025
Unprompted review
Reply from Carticenyc
Hi Kyle, we’re sorry to hear about your experience and understand how disappointing it is when a product does not meet expectations and additional charges appear.
Please email info@carticenyc.com with your order number and details so our team can review this and assist you properly.
They good customer service with fast…
They good customer service with fast results. It is a bling bling up in here ✨️ very nice blinding shine!!! For sure will buy again maybe a grill set good deals....
15 December 2025
Unprompted review
My iteams came in broken it seems it…
My iteams came in broken it seems it was packaged broken they told me I would recieve a replacement piece and told me to write a review I wrote I nice review and they gave me a fake tracking number when I wrote good review the stopped answering email told me I would relieve for holidays all a scam.
8 December 2025
Unprompted review
Reply from Carticenyc
Hi, we’re sorry to hear about this and understand how upsetting that situation must have been. We would like to review the replacement and tracking concerns you mentioned.
Please contact info@carticenyc.com with your order number so we can look into this further and assist.
Yall trash how yall just take people…
Yall trash how yall just take people money like that I will be reporting this bull shit so LAME I WANT MY MONEY BACK ASAP I WILL BE SUEING YALL MFKS
17 December 2025
Unprompted review
Reply from Carticenyc
Hi, we’re sorry for the frustration you’re feeling. We want to help review your order and address your concerns.
Please reach out to info@carticenyc.com with your order details so we can assist you directly.
The watch I received was not the one I picked from the site.
The watch I received was not the one I chose from the pictures on website. Then I purchased the surprise bundle for the extra $50 was supposed to get 2 pieces but only got 1.
9 December 2025
Unprompted review
Reply from Carticenyc
Hi Jose, we’re sorry to hear that the item received did not match what you selected and that the surprise bundle did not meet expectations.
Please contact info@carticenyc.com with your order number so we can review this and assist you.
Waiting to see if my items were…
Waiting to see if my items were actually in the box or if my neighbor stole them. They delivered my items to the wrong address. Nearly had an altercation trying to retrieve my stuff. Insane!
15 December 2025
Unprompted review
Reply from Carticenyc
Hi Gene, we’re really sorry you had to deal with this. Having an order delivered to the wrong address is stressful and the situation you described is absolutely not okay.
Once an order ships, delivery typically takes 5 to 10 days depending on location, but it should always be delivered to the correct address. Please contact us at info@carticenyc.com
with your order number and we’ll look into the delivery issue right away and see how we can help resolve this for you.
Thank you for letting us know and we appreciate the chance to assist.
First of all it has taken over a month…
First of all it has taken over a month for me to receive my order second, I bought three items that were supposed to be on sale, but I was charged full price for them and again it is taking way too long for the amount of money that I spent to receive my order and if I had to recommend this company or anything, I wouldn’t do it!!!!!
14 December 2025
Unprompted review
Reply from Carticenyc
Hi, we’re sorry for the long wait and the frustration with pricing concerns. This is not the experience we aim to provide.
Please email info@carticenyc.com with your order details so our team can review the charges and delivery timeline with you.
You do not get what's advertised
You do not get what's advertised. You don't get a necklace and bracelet with the watch! Got ahold of them many times and now they don't answer any more.
12 December 2025
Unprompted review
Reply from Carticenyc
Hi Linda, we’re sorry for the confusion regarding promotional items and the lack of follow up you experienced. That is not the level of service we strive for.
Please contact info@carticenyc.com with your order number so we can review this and assist you further.
My husband love his jewelry
My husband love his jewelry. The only thing I have a problem with the mystery box you get the same thing. I would think you would get something different I had three mystery boxes and they were all the same thing disappointed in that.
4 December 2025
Unprompted review
Fake shit buy on Amazon for under 20…
Fake shit buy on Amazon for under 20 dollars same quality the watch is 18.99 on Amazon
The chain 9.99 Amazon type in iced out watch and you'll see the same watches on there for well under the price this shit comes from china as do most the same shit not worth it to buy when the jelwery isnt real or worth it it breaks easy and doesn't shine will tarnish go with something else it is a scam
30 November 2025
Unprompted review
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