Carwiz Reviews 

They rip you off on the return. You have to drive the car through a car wash before you return the car - no matter how clean it is. Just pay something more at a real rental car company and avoid all the discussions and rip offs

Made a booking with a broker for a car rate of 4 euro a day. At the desk for pick up they ask me for extra 12 euro por day.

The reason!?

There was not flight number in my voucher!

This is fraud!

Ridiculous. They should be kicked out of business.

Such a shame for Naples and Italy.

I hire car in napes and all over Europe for my business all the time. CarWiz rent a car was a total unprofessional joke.

DO NOT TENT FROM THESE THIEVES !!!

I rented a car through easy jet car rental thinking I’d get an honest car rental company NO NO NO.
flight came in late and delays at passport control so I was late collecting my car in the. Afternoon.
€40 additional charge which doubles the rental price for being late due to easy jets own flights !!!
Car sits in a yard unused why is there more expense turning up late ??? Office was open , staff on site , people arrived after me.

Disgusting company and terrible couldn’t care less service !!

DO NOT RENT FROM THIS. OMPANY.

If you book a car through Ryanair then you are very likely to end up booking a car through Carwiz. Why ? Because they are the cheapest and obviously offer a good % to Ryanair. However cheap does not come with problems. I rented a car and insurance through Ryanair. Carwiz were very unhappy that I was not purchasing insurance through them. They insisted on a booking deposit on my credit card. I returned the car in perfect condition and when I arrived home I discovered that they had taken 310.40Euro from my account , claiming that there was damage to a bumper. My advise , give CARWIZ a wide berth and don't book a car rental through Ryanair.

ABSOLUTE SCAM — STAY AWAY

This company is running a classic bait-and-switch scam. They take reservations and money knowing full well they do not have enough cars — or possibly no cars at all.

We booked a vehicle two months in advance. After arriving at the pickup location, we were bluntly told that there were no cars and there would be none, and that we could “go wherever we want.” The staff was openly rude, aggressive, and unprofessional. Instead of helping, they laughed in our faces.

There was zero attempt to resolve the issue, offer alternatives, or take responsibility. Their so-called supervisor was clearly complicit and did nothing.

As a result, we were left without a car for our entire vacation. Our plans were completely ruined.

This is not incompetence — this is intentional deception.
Do not trust this company. Do not book here. Avoid at all costs.

I rented a car in Greece for 7 days in June, and from day 4 onward the vehicle became unusable due to a dead battery. Instead of providing a replacement car, the staff seriously suggested that I should buy a new battery myself. After two jump-starts, Carwiz refused any further assistance, and I had to rely on the ADAC to get help.

The customer service was rude, unprofessional, and completely unhelpful. As “compensation,” they offered only €40 and a €30 voucher, which I will never use. Considering that the car was unusable for three full days, this offer is absolutely unacceptable.

The experience was already terrible at pickup in Thessaloniki: the employee was extremely unfriendly. When I pointed out the broken air conditioning, he replied dismissively, “you better get used to it.”

Bottom line: Do not book with Carwiz. Unreliable cars, unprofessional staff, and zero willingness to solve problems. Never again. I am currently initiating legal steps regarding this incident.

🚫 WARNING: Do NOT Use CarWiz Zante – 1000% Avoid This Company

I would 1000% advise people not to use CarWiz in Zante. My experience with them was truly awful and left me feeling shaken and intimidated.

They met me at the airport and took me, a solo traveller, to a nearby minibus. From the very start, the man working for the company was unfriendly and rude. I had a large suitcase, and instead of offering to help, he simply opened the back of the van and walked off, what kind of gentleman does that? I later realised it was because he was far from a gentleman.

When we arrived at the CarWiz office just down the road from the airport, it was the same story, no offer to help with my luggage (which would have been nice). But once inside, things went from bad to worse.

He began aggressively trying to upsell me extra “super” insurance** even though I explained I had already purchased insurance through EasyJet. He didn’t like that and started screaming in my face, shouting about what would happen if I got even the smallest scratch on the car, how much it would cost, and other threats. His behaviour became increasingly hostile, to the point that if there hadn’t been a family in the building, I would have been genuinely scared for my safety as a woman travelling alone.

I stood my ground and refused to buy the extra insurance. He then took me to the car and continued his bullying tactics while I filmed around and underneath the vehicle, documenting every mark. He clearly didn’t like that and tried to put me off, saying, “Why are you taking pictures of small marks? We don’t look for that.” This was just minutes after yelling that I’d be charged for even the tiniest scratch if I didn’t take his insurance! The contradiction was ridiculous and manipulative.

I have never felt so intimidated in my life. His behaviour left me visibly shaken and upset.

On my second day, I went on TripAdvisor because I couldn’t stop thinking about the experience, and sure enough, I found hundreds of similar complaints about this company: “Call the police,” “Scammers,” “They stole my money,” and many more. That’s when I realised what I was dealing with.

I decided to freeze my credit card to stop the €500 deposit from being taken because I knew I’d never see that money again. I even contacted EasyJet to ask why on earth they are promoting this company.

The car itself was an absolute death trap, it had a burnt-out clutch, smoked throughout the holiday, and struggled on hills to the point where I feared for my safety driving it. I eventually asked someone I met on holiday to drive me in their hire car instead because the CarWiz car was simply unsafe.

In my opinion, CarWiz Zante are aggressive, nasty, and professional con artists. They intimidate customers, scam people out of money, and put safety at risk.

If you’ve already booked with them, freeze or block your credit card immediately before the deposit is taken, I had to completely change mine to stop them.

If you’ve already fallen victim to their behaviour, report them to whoever you booked through (e.g., EasyJet).
These people should not be allowed to continue threatening and scamming travellers.

I would have given them ZERO stars on here but one was needed to write this review.

Very friendly and efficient staff. There was no funny business with false charges. I would give it 4 stars however they really need some sign at the airport staying "Carwiz shuttle collect points this way" and "Carwiz collect point".

INSURANCE SCAM

TL;DR: do yourself a favor, go to another car rental company like Yours car rental.

This is not the first time I rent a car in Crete. The other times were always the same, I go to the rental company, I pay a security deposit for the car, and they pay it back when I give the car back.
Not with 'Carwiz' though: they refused to accept my Visa gold card, claiming it was a debit card and they could only block money from a credit card (this is not true, you can pre-authorize the amount of money even on a debit visa card as most hotel or car rental companies do). Instead, Carwiz threatened to cancel our reservation unless we buy their full car insurance, with which we wouldn’t need any caution. This forced sale for an unneeded and unwanted service (I already had insurance with Booking) ended up TRIPLING the price of the rental.

While I admit that this was an oversight of the contract on our end, I can but raise the following problems with Carwiz’s services:
* they refused to pre-authorize the money with my card
* they refused to accept cash money for the deposit
* they took advantage of our being stuck without a car to force us to pay their insurance
* they have no insurance variants except for the only exorbitant option: they charged us 315€ of insurance (instead of 60€ on booking) for a 133€ car rental
* it is clear from other reviews that they are fully aware of it and are taking advantage of the legal loophole to extort customers

This scam is completely unacceptable. It was a horrible way to start this trip, and not on par with the exceptional hospitality and fair prices in Crete.

Security deposit scam! We rent a car at LARNACA airport and we were requested to deposit 1200$ for security. We were never informed regarding this, but only after final confirmation and rcpt of booking details. The stuff was very aggressive and rude. Highly recommended to choose another rental company.

Just make sure that when you pick up the car you are offered a car in the category you paid for, to avoid wasting time asking for a refund.

I booked a car at Athens Airport. Everything went very well , we had to wait a bit for the Shuttle Bus but that’s the nature of a Station outside the Airport.
The car was Absolutely ok and stuff was Professional and nice. Seeing so many bad ratings does not reflect the experience I have made. Thanks a lot Carwiz for the good experience

Carwiz Naples charged us for a scratch that was already there. We did take photos but the before photo had a slight shadow and didn’t show it clearly enough for the lady at reception. She initially agreed our dispute and agreed to waive the charge of 390 euros if we left a good review. They then called us in the airport after we left to say that they had changed their mind and had charged us anyway! The whole experience felt dodgy and like a scam. She went through the car with such a detailed inspection pointing out dust marks etc. We had photos of everything but the check in was taking so long, like around an hour of ‘what about this mark’ and us either wiping it away as it was a bit of dirt or producing a photo of it being there before we took it. We have hired cars in lots of countries and I’ve never experienced anything like it. Eventually the man who drives the transfer mini bus to the airport said he had to go. I believe this is to add pressure so you’ll just pay the fine to not miss your flight. Luckily we had plenty of time so I said it’s ok go, we’ll take a later transfer. That’s when she agreed to waive the fee. I believe this is a deliberate scam to make more money. We booked direct through Easy Jet and will never do that again. After reading other reviews I realise we were not alone. Do not use this company!

If I don’t have to pick star I won’t HORRIBLE services very rude the employees on the front desk scammer no manager to complain try to double charge me and get me a totally different car then I booked online I don’t recommend to anyone they gangster and need to shut down this business I wasn’t the only one try to scam me was three people at the same time SCAM SCAM SCAM

NEVER RENT A CAR FROM CARWIZ AGAIN

We received a car with 6/7 of a tank. When picking up the car, I pointed out that the tank wasn’t full. The rental agent said it wasn’t a problem and that we’d sort it out when I returned the car.

When I went to return the car, there was no one at the counter, so I left the keys and papers on the desk.

Now I receive an invoice charging €5.72 for fuel and €20 (!!) service costs for refueling?

When I emailed them about it, they replied that I need to prove with a photo that the tank wasn’t full at pickup?

WHAT A SCAM!

Awful scamming car rental company.
When I collected the car from Zakynthos airport the man at the office was in the process of charging another customer €700 for damage done UNDER the bumper of the car. I knew this was going to be trouble then!
After refusing his extra insurance as I had my own- he smirked at me and told me that he knew best when it came to insurance- again another red flag I should have picked up on.
2 weeks later we go to return the car and he’s trying to scam me for a scratch UNDER the rear bumper which didn’t exist.
I told him to forget about it, I wasn’t paying any more money.
He then locked my luggage in the boot of the car, refusing to open it. Luckily whilst my partner argued with him, I managed to get into the rear seat of the car, undo the seat lock for the boot and pull our bags out.
We then walked away to the departures at the airport in the pouring rain getting soaked as the a**hole wouldn’t give us a lift.
AVOID SCAM WIZZ AT ALL COSTS

Do not rent from Carwiz!

We had a wonderful holiday in Romania but on return of the car rental, was when we decided that we will never probably visit Romania again as Carwiz were utterly corrupt. The original contract was with DiscoverCars and that experience was wonderful. However, the use a truly corrupt partner call ed Carwiz who are incredibly dishonest! The Trustpilot reviews are equally terrible, so you have been warned!
The immediate inspection of the car yielded the following:
1. The person inspecting the return car rental did not even hide the fact that he knew the bumper was already scuffed as it was the first part of the car that was inspected! An alleged scuff mark on the front bumper on passenger’s side of the car. As soon as this happened, my wife and I knew a scam had begun. Hand on heart I did not scuff the car, the sensors were so good on the car that I would have been clearly aware of when I attempted to override the sensor.
2. An alleged mark on the rear bumper. Not marked up in the Carwiz report but thankfully captured in the photos we took prior to renting the car.
3. An alleged small dent from possibly another car door opening on the rear left (driver’s side) of the car. Unfortunately, due to dusk conditions our photos and video did not pick this up.
4. Tried to charge us €200 for a dirty rear seat. We never used the rear seats as we had no kids with us. The ‘let’ us off this charge.
5. Good job we washed the car as otherwise that would have been a €200 additional charge plus €100 for administration.
6. If you ever have to use this company then don’t, take a bus or a taxi as it will be substantially cheaper. If you are caught though, then at a min, ensure you take photos and videos of the entire car and don’t forget underneath the car, get a report that identifies every mark on the car, or insist upon getting a mark free car.
7. Check out Trustpilot reviews first and if the reviews are bad, then don’t use that car rental partner.

Carwiz Rhodes is hands down the worst car rental company I have ever encountered. The cars they provide are filthy, broken, and completely unfit for rental. Renting from them feels more like stepping into a scrapyard than a professional business. It is shocking and frankly unsafe that these vehicles are allowed on the road at all.

The staff only makes the experience worse: rude, arrogant, and utterly uninterested in helping customers. Instead of offering service, they act as if they are doing you a favor by handing over a wreck on wheels. Their attitude is unprofessional and insulting.

This company is a disgrace to the rental industry. It borders on being a scam – taking people’s money while delivering unsafe, dirty, and unusable cars. Carwiz Rhodes should not even be in business.

Avoid this company at all costs. If you rent from them, expect nothing but frustration, wasted money, and potentially real danger on the road.

DO NOT USE THIS COMPANY. It’s a scam. We made the mistake of using them in Zakynthos. They’re not at the airport. They didn’t pick us up. We walked into their office and it was FULL OF PEOPLE YELLING AT THEM. it’s a scam.

They scammed me! I did have to pay for a damage i did not do. It was in Zagreb AirPort.