Carwiz Poland Reviews 

TERRIBLE EXPERIENCE! I rented a car in Krakow airport. They gave me a map of the car with 20 scuffs without any visible damages. When I returned the car they released me without receipt, but 2 days later sent me a bill, because they found 3 additional scuffs. There was absolutely no damage. They charged my credit card without permission. AVOID THEM. SCAM! The same if stated in other reviews. I wish, I read other reviews prior to renting.

That was perfect. Best rentcar in Wrocław.

This company is an absolute scam! I rented a car for two days through the Ryanair app, but they delivered a completely different vehicle. When I returned the car at the airport, the representative told me he wouldn’t be there and instructed me to leave the key at the information desk.
The next day, I received an email claiming the car was damaged, and they charged me £500 from my deposit. I tried contacting them, but no one responded. I requested evidence of the alleged damage, but they failed to provide any.
Ryanair should not be working with this dodgy company!

The scam is they give you a list of say 28 damages but there are acually more ,they then show or tell you of them PLUS MORE on RETURN,if anyone there ,if not you get the email...Absolute knew he was going hold deposit when i refused his insurance because i had taken out extra insurance with Ryanair.Informing Police and Bank.Had to leave 4000zl deposit as did not take theirs,car dirty with 28 damages noted ,could not even see these through dirt,on return ,counter closed left car ,when in UK next day an expected email telling me there were 2 new scatches 1 on boot ,1 on WHEEL !!!!,FECKIN SCAMMERS!!!, contacting Ryanair to get them removed

Friendly, professional and reliable staff, excellent car, renting easy to arrange, getting car swiftly, returning without any problems. I would definitely recommend them!

I hate giving them one star but I have no choice.
What a horrible scam company.
I didn’t have a credit card on me for the deposit so I used my debit card. I was told because it’s a debit card they would have to take the amount but that it would be returned once the car was returned.
That’s was last November and it’s now February but they won’t return my money. They keep telling me the amount was unblocked. It was never blocked because I didn’t use a credit card, they took the amount because I used a debit card. I am so angry with this company. I even forwarded an email from their customer care stating they were trying to return the money…. But now they are back to saying it’s unblocked and ignoring emails. I’m actually losing my mind with this company. Please stay away from them.

Following on from the reply below…
I managed to contact the teller at the airport and thankfully he understood and agreed that they cannot put the deposit on hold using a debit card and that they would have taken the amount. He said someone had marked it wrong on their system and he sent me a picture of the receipt from the card terminal showing he has refunded the money. All I can do now is wait.

I have also been talking to my bank who have assured me the money was taken from my account, it was never on hold ( because it’s a debit card ) and never returned. My bank gave me an approval code that proves a transaction occurred which I have also sent carwiz. Also my bank have assured me, if the money is not returned in 10 days they will proceed with a charge back to retrieve my money.

It just shows even their reply is absolute nonsense full of miss information. They did send me confirmation of being unblocked but as you can see, I have spent months trying to explain that the deposit was never on hold because it was a debit card, my bank confirmed this, I confirmed this and the teller at the airport confirmed this.
Just look at all the reviews complaining about money issues with this company.

It’s a pity because the car and the rental process was 100%. What followed was absolutely disgusting.
I still have not received an apology after proving carwiz was at fault.
Sorry for the long review but I hope it makes sense and helps someone avoid this frustration in the future.

Fast service, nice staff, affordable price, lexibility in solving problems and willingness to help.

They charged me 700 EUR of the deposit for a small glass stint in the front window which could literally be fixed for TOPS 50 EUR by carglass.
Salesman at drop-off told me it would not be very expensive. Little did I know.
Should have read Trustpilot before I rented..
Will never rent from them again and nor should you.

No problems at all. No pressure. Very professional. Rented twice. Highly satisfied.

I picked up the car from the airport at night. The report had 15 minor damages described on the report. Since it was after the rental company's working hours, the employee was not eager to show me the damages and I was in a hurry. The car didn't look damaged on the look. After returning the car, it turned out that there were additional minor abrasions. They charged me 500 EUR. Maybe I would have believed it if I had used it. However, it happened that I drove the car home, it was in the garage, and returned it after a few days. Word against word. I will survive, but unfortunately I know that I was ripped off.
Of course, It was also my fault, I could have bought an insurance form them, as I usually do. However, as with most rental companies, they don't advertise it before rental. And the price they've offered me was far above the rates I usually pay with the other renters.
The scam is that, if they were to remove the damage from the insurance, it is a long process and the insurance company would pay the actual cost of the damage. If I was charged directly, no one verifies their version or the cost of settling a possible damage.
And yes, I've contacted ...carwiz.pl, no answer

I would give 0 if I could… all went well initially and thought - nice finally the company that does not force you to get additional insurance … but now I know why… on return.. I looked over the car and there were no scratches or anything out of order. Not had an accident or any issues whatsoever and car was parked in the driveway. No staff so left the car key, next day got the email quitting me 1600 PLN for the damage - tiny scratch on the plastic bumper which probably happened during cleaning ( can be wiped off with t- cut) and the tiniest chip. I had booking with them for May but cancelled now … never again - do not recommend at all

We returned the car at 6am no member of the company was there understandably so the keys were left in a key drop box as agree. by 10am i had received an e-mail claiming that we had damaged two wheels on the vehicle. No photographic evidence accompanied the e-mail. I responded advising i had not damaged the wheels and provided a video shot at the time i returned the vehicle which clearly showed the vehicle had not been damaged. On the following Monday morning i received two further e-mails with new claims of damage to the vehicle. 2 very small Stone chips on the windscreen and a very small mark on the drivers door. I did not cause the damage but was billed almost a £1000. I tried to contact there customer service helpline but was advised it was not for complaints. I was passed another number to call and spoke to a gentleman who was not in his office but asked me to email which i did but to date have not received any response.

SCAMMERS - DO NOT RENT THE CAR WITH THIS COMPANY - we had a very BAD EXPERIENCE at Gdansk airport, they give you a car with scratches and at the end they blame you. They took 800 euro deposit from my husband. Stay away from them.

Avoid this company! Scammers!

I strongly advise against using Carwiz. I rented a car and left the required deposit, but after returning the vehicle, the company took money from the deposit without any explanation. They didn’t inform me about it, and there was no communication at all.
Later when I was trying find out what is going on they said that I have made lots of scratches? They sent me pictures but few of them was already on the car when I was taking from them ( I have proof of this on my phone )The worst company ever
I left Poland because I was on holiday and money gone !
All situation happened in Poland in Krakow ! They charge me for all most £900
If you don't want loose your money stay away from this company

My recent experienced at Warsaw Chopin Airport was terrible. Actual picking up of the car was very smooth and friendly. I was concerned that next to the reception desk was warning message that if you park in a wrong section we charge you 250zl (£50). The problem started when I tried to drop off the car. The car was just been washed and left in the same condition I rented. I was not able to park at the allocated space. I tried to contact the customer service desk few times..Couldn't get through then I was disconnected. Finally after making three rounds I manage to park the car however employee disappeared . Later on (6 hours after drop off) I found out that the car was left with few scratches on a bumper.
Even I have an ongoing excess care insurance I decided that it is completely unfair towards insurer as no damage was made. Absolutely unacceptable approach by rental company. The picture of the car was made before rental but never provided despite I requested. Apparently two small scratches (1cm) was estimated by the rental company to £424

AVOID!!! AVOID!!!! AVOID!!!!

Stay away from those scammers. Car price will be cheap but then they will find scratches that were probably all there as those cars are in bad shape full of paint chips.
I got charged 450€ out of deposit as I’ve been told that there is 3 small chips that are smaller than 2mm and probably will never be fixed.
At first I had nobody to show me the existing defects when I picked up the car and then I was told these ones are new. It’s a joke of a company.

It’s shame that Ryanair cooperates with company’s like that!!!!

Hope no one else make same mistake as me.

Check other reviews they are all negative and based on same thing over and over again.

We got the car for a week for a very good price via Ryanair website and additionally got upgraded to Toyota Corolla hybrid which was a pleasure to drive and super economical. We have used Carwiz on a few occasions and never had any problems. The front desk staff is very friendly and helpful. We keep renting from them each time we fly to Wroclaw and we would highly recommend them to everyone. Thank you

At this moment and time i cannot say a bad word about the service i have received from Piotr Wiatrzyk. Very pleased.
Piotr wykonuje naprawdę dobrą robotę. 5☆ dla niego.

Good service as well as car itself. Very happy

Avoid the if you can and always tak lotsbof pictures before you set off as they trying to rob you and accusing for damages.
I contacted the customer service and was promised that they will return my money in two weeks. Nothing happened and they no answering my emails.