Good quality sofa cover that looks exactly as the website image. The material isn’t too thick for summer yet not thin. Love the colours. The only reason I’ve not given 5 stars ✨ s A) Royal Mail isn’t... See more
Company replied
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Review summary
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I was reluctant to purchase having been disappointed many times with bad quality. However this rug is lovely. Not synthetic or toxic chemical smell but soft & warm. It is now fought over by membe... See more
Company replied
The blankets & towels are beautiful & so comfortable-the cotton is good quality. I bought 3 blankets & 3 towels (for gifts) & don't want to oart with any of them (my only complaint).
I was kept informed regarding shipping & delivery. My delivery instructions were followed. My product is exactly as shown in your ads. I really am enjoying my couch covers & eagerly awaiting my cou... See more
Company replied
4.0
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 1 month
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They do not take returns unless the…
They do not take returns unless the customer pays for the shipping, in my case the address to return to was in China and the cost to return was more than the product.
On a positive the company did offer me a 30% voucher which they did not have to do.
I thought the customer service professional did as much as she could do within the constraints of the companys return police.
29 July 2026
Unprompted review
Reply from Casa & Beyond
Thank you for such a fair and balanced review, and for recognising that our team member did all she could to help. Returns can feel more involved than anyone would like, and the best option often depends on the specifics, so if you ever need to return or exchange something, we would genuinely like to help you find the smoothest path. Please feel welcome to reach out to us anytime. We appreciate you taking the time to share this.
Shower mat not safe
I purchased an anti-slip shower mat from this company because they advertised it as being such a safe product for seniors to prevent falls. This shower mat refuses to adhere to my floor and trying to deal with their customer service to return it I would have to pay international shipping back to China. This is a very unsafe product and I don't recommend anybody purchase it
8 August 2026
Unprompted review
Poor quality and poor customer service
I ordered a bath mat from Casa and Beyond. The item was poor quality and the colors were streaked. I sent photos and requested a full refund and return shipping. The response from Casa and Beyond stated that they would not cover shipping because the item was still functional and my concern was only cosmetic. I purchased this item because I liked how it looked in the photo. Don’t we buy household items for their appearance?
I subsequently challenged their response and got NO RESPONSE, despite emailing them three times. Since the return address was in China, the return postage would be very expensive.
I’m deeply disappointed in this company and would never buy anything from them again.
I went to UPS to return the item. It was a small and very light parcel. The shipping cost was $403!!! I did not ship it back and had to pay for an item I had to throw out. I wrote to Casa and Beyond again and AGAIN GOT NO RESPONSE. Do NOT PURCHASE ANYTHING FROM THIS COMPANY!!!
30 July 2026
Unprompted review
Big mistake ordering from this company
Big mistake ordering from this company. Returns are not easy when they want the order returned to CHINA. The shipping cost would be more than refund I am requesting. had a similar problem with Light in the Box. After my bad reviews they refunded my money. Beware of these two companies.
1 August 2026
Unprompted review
I like the online images and room…
I like the online images and room mock-ups.
13 July 2026
Unprompted review
Reply from Casa & Beyond
So glad the online images and room mockups helped you picture everything, we put real care into those. We would love to make the rest of your experience with us just as five star. Thank you for the kind words.
Love the vibrant colors and how soft…
Love the vibrant colors and how soft the blanket is. I put the blanket on my bed and my grandson loved it he was rolling around on it.
29 July 2026
Unprompted review
Reply from Casa & Beyond
Vibrant colours, a wonderfully soft feel, and a grandson happily rolling around on it, that is about the loveliest picture we could imagine. Moments like that are exactly why we do what we do. Thank you for the kind words, and enjoy every cosy cuddle.
I am very pleased with my purchase
I am very pleased with my purchase. Quality construction and materials, 100% cotton. The embroidery is also very well done in the pattern.
8 July 2026
Unprompted review
Reply from Casa & Beyond
It means a lot when someone notices the details, the quality materials, the 100% cotton, and the care in the embroidery. We are delighted you are so pleased, and thank you for taking the time to appreciate the workmanship.
Great customer service!!!
5 August 2026
Unprompted review
Reply from Casa & Beyond
Great customer service is exactly what we aim for, so this truly made our day. Thank you for the kind words.
The ad and pictures look beautiful
The ad and pictures look beautiful. But disappointed when I received. I wish they would have been more transparent and let us know it’s coming from china. When I emailed to return, with pictures and my order number they want me to open package and lay it out so they could see. I informed that it was still in original package. Very disappointed!!I’ll never buy from them again.
3 August 2026
Unprompted review
Horrible Company
Horrible Company! They refused to give me a refund as their policy states. Website is deceptive, colors are off, customer service is trained to talk in circles. DO NOT ORDER FROM THESE SCAMMERS!
5 August 2026
Unprompted review
It arrived earlier than I thought and…
It arrived earlier than I thought and it is beautiful!
24 July 2026
Unprompted review
Reply from Casa & Beyond
Arriving earlier than expected and turning out beautiful is exactly the happy surprise we love to give. We are so glad it delighted you. Thank you for the kind words, and enjoy it.
I ordered the Emiree Stylish Draped…
I ordered the Emiree Stylish Draped Poncho
Black. The colour is more dark grey. really cheap fabric and not worth $79. Looks good in the photo but in reality it's crap. Wanted me to send photos etc. What's the point when they won't refund and it costs a fortune to send it back. Be careful when ordering online as the company is from China. Will not be ordering from these sites unless I read reviews etc
16 July 2026
Unprompted review
Would buy off them gain AAA ++++
5 August 2026
Unprompted review
Reply from Casa & Beyond
Knowing you would happily buy from us again is the best compliment there is. Thank you for the top marks, and we would love to welcome you back anytime.
Really poor quality
Really poor quality, customer service is horrific, and shipping times are well beyond what they’ve stated. Buyer beware. This site is basically a sham and would highly recommend you going anywhere else
5 August 2026
Unprompted review
Lovely blankets
I’m really pleased with my blankets from Casa & Beyond. I bought the Wildflower Whisper Blanket and the Marigold Reversible Throw Blanket, and they are even nicer than I expected.
The colours are absolutely beautiful, really vibrant without being overpowering, and they have brightened up the room. They’re lovely and soft, a generous size, and feel like excellent quality. I appreciated the regular shipping updates, so I always knew where my order was.
I’m very happy with my purchase and wouldn’t hesitate to order from Casa & Beyond again. Highly recommended.
4 August 2026
Unprompted review
Reply from Casa & Beyond
Hearing that your Wildflower Whisper and Marigold Reversible Throw turned out even nicer than expected is exactly what we hope for. Colours that are vibrant without overpowering, a generous size, that lovely soft feel, and a room brightened up, it does not get better than that. We are so glad the regular shipping updates kept you in the loop too. Thank you for the warm recommendation, and we would love to welcome you back.
Reply from Casa & Beyond
Beautiful is exactly what we hope you see every time you reach for it. Thank you for the kind words, and enjoy your blanket.
Reply from Casa & Beyond
An easy order and prices that felt like great value, that is exactly the kind of experience we hope for. Thank you for the kind words, and enjoy your purchase.
Absolutely the worst customer service!
Absolutely the worst customer service. I paid almost $100 for a cover for an easy chair over 3 months ago. I still have not received the cover as it has been sitting in the “fulfillment center” with no trucking or delivery company to have it delivered. Had I’d known it was coming from China, had I looked in advance at the shipping reviews, I’d never would have ordered this product. The company looks great on FB and website, but BUYER BEWARE!! Complete RIP OFF Company! I’ve been demanding a refund but, they are just trying to continue to placate me. Now I’m pissed! 3 months to wait for a product, yeah no!
Heading to my bank tomorrow.
21 June 2026
Unprompted review
Received my anti slip mats promt and…
Received my anti slip mats promt and efficiently. They look amazing especially my pink one for my new en-suite. Husband said it’s slippery we need a mat. Glad I found these and not the old design that look cheap and get mould on them
4 August 2026
Unprompted review
Reply from Casa & Beyond
A prompt, efficient delivery and mats that look amazing, especially that pink one for your new en suite, is exactly what we hope for. We are so glad these solved the slippery worry and spared you the cheap, mould prone designs of old. Thank you for the lovely words, and enjoy your safer, prettier bathroom.
I loved the quality product!
16 July 2026
Unprompted review
Reply from Casa & Beyond
Quality you loved is exactly what we hope for. Thank you for the kind words, and enjoy your purchase.
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