This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more
Company replied
I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more
Company replied
I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more
Company replied
Company details
- #3 of 23 best companies in Haberdashery
Written by the company
The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.
Contact info
località Cenina, 184/B, 52010, Capolona, Italy
- +390575421407
- shopping@casacenina.com
- casacenina.com
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not received my order as of yet
I have not received my order as of yet. Order placed July 26, 2025.
30 July 2025
Reply from Casa Cenina
We’re very sorry to hear this, Jolene. Your order was shipped on July 30th, and we’ll immediately report the issue to the courier. We’ll keep you updated by email as soon as we have any news.
We always try to work with the best couriers available, but it’s not always easy—especially during the summer period. One way or another, we’ll make sure this gets resolved for you.
The Casa Cenina Team
Everything positive
Lovely thread, difficult to find elsewhere and arrived in UK quickly. My first time shopping here and everything was positive.
9 August 2025
Reply from Casa Cenina
Thank you for your lovely words, Marion! We’re so pleased your first experience with us was so positive and that you found the special thread you were looking for. It’s wonderful to know it reached you in the UK so quickly - may it bring plenty of joy to your stitching projects! 🌸
The Casa Cenina Team
Love this shop
6 August 2025
Reply from Casa Cenina
Thank you so much for your kind words, Sue! We’re delighted you love our shop, and we can’t wait to welcome you back soon for more creative inspiration.
Happy stitching ;-)
The Casa Cenina Team
Great shopping experience!
I love the selection of patterns here so much. They have patterns that can’t be found elsewhere. My shipments have been well-packed and shipped promptly.
Highly recommended and frequently visited!
6 August 2025
Reply from Casa Cenina
Thank you for your wonderful review Lisa! We’re delighted to hear how much you love our unique selection of patterns — it’s true, some of them are little treasures you won’t find anywhere else ✨. We’re also happy that your orders have arrived promptly and well-packed 📦.
Happy stitching ;-)
The Casa Cenina Team
Fast shipping en delivery to The Netherlands
A great range of products to choose from. Good packed for shipping. And fast delivery to The Netherlands. I ordered several times now and I'm very pleased with my orders every time.
24 July 2025
Reply from Casa Cenina
Hi Minet! 💌 We’re delighted that your orders to the Netherlands arrive quickly and perfectly packed every time. We love hearing how much you enjoy exploring our range of products — thank you for being such a valued part of the Casa Cenina family! 🌟
The Casa Cenina Team
Quick delivery, good service
Everything was quickly packaged and shipped. Parcel arrived complete and unbroken from across europe.
5 August 2025
Reply from Casa Cenina
Thank you, Floor! 🚀 We’re so happy to hear your order zipped safely across Europe and arrived in perfect shape. Fast packing and reliable delivery are what we strive for, and your feedback truly motivates us to keep going! Looking forward to your next visit at Casa Cenina. ✨
The Casa Cenina Team
dissatisfied
delivery -5
packing -0
I asked for the charts to be placed between 2 pieces of cardboard and you didn't do it. The charts arrived to me in satisfactory condition. I'm sorry, but you don't pay attention to your customers and probably the impressions you leave them don't matter to you.
24 July 2025
Reply from Casa Cenina
We are truly sorry for your disappointment. We have read your review and fully understand the frustration of not seeing such a simple request fulfilled.
Please rest assured that our customers’ satisfaction is our top priority, and we are very sorry that this was your experience. We have carefully checked your order and, due to a likely oversight, we did not receive your specific request to place the charts between two pieces of cardboard. Unfortunately, if the request is not communicated to us, we have no way to arrange it during the packing process.
We sincerely apologize for the inconvenience and for the impression we have left you. We guarantee that in the future we will pay even closer attention to every detail to avoid situations like this.
We hope that, despite this unfortunate episode, you will give us another opportunity to show you the quality of our service.
Thank you very much, and have a lovely day.
Would give 10 stars if I could!
Such a great range of products. Super fast delivery. I'm the UK and I ordered from here at the same time as ordering something from a UK store, and this order arrived first. Highly recommend.
5 August 2025
Reply from Casa Cenina
Thank you so much Carole! 🌟 We’re over the moon to hear that you love our range of products and that your order reached you in the UK even faster than one from a local store. Your kind words and recommendation mean a lot to us ❤️ We can’t wait to be part of your next creative adventure!
The Casa Cenina Team
Reply from Casa Cenina
Thank you so much for your kind words Roberta! It’s always a pleasure to see your name pop up in our orders, and we’re delighted that once again everything arrived quickly and just as expected. We truly appreciate your trust in us over time, and hope your new purchase brings you plenty of creative joy and inspiration!
Happy crafting ;-)
The Casa Cenina Team
Reply from Casa Cenina
Thank you so much for your speedy feedback, Joke!
It’s wonderful to hear that your package arrived quickly and all went off without a hitch.
We can’t wait to support your next creative adventure!
The Casa Cenina Team
Great service!
Ordered about 125 different colours of DMC floss along with some 28ct fabric. I was told there may be a delay because the fabric was not in stock, but i still received my lovely package in about a week and a half. Great service!
29 July 2025
Reply from Casa Cenina
Oh, such a kind review, Janez!
We’re delighted to hear that your big order of DMC floss and fabric arrived smoothly and in good time, despite the slight delay we mentioned.
It’s always a pleasure to prepare creative packages like yours, and we’re so happy you appreciated the service 😊
Happy stitching!!!
The Casa Cenina Team
Always a treat to shop with Casa… because you are such a wonderful company!
Always a treat to shop with Casa Cenina! Order items were all in stock and arrived promptly and as always well packaged and arrived safely. Thank you for being such a wonderful company, I have been a happy customer for more than twenty years and really value you and your great range of products and service. Thank you so much, Lorraine Bellon-Bellon.
29 July 2025
Reply from Casa Cenina
Thank you from the bottom of our hearts, Lorraine!
Your kind words truly mean so much to us, especially coming from such a loyal customer of over twenty years. Knowing that shopping with Casa Cenina is always a treat for you is the best reward we could ask for.
We’re so glad your order arrived promptly and safely, and we’ll keep doing our very best to offer you the wide range and reliable service you’ve come to expect.
Thank you again for your continued trust and support 💛
The Casa Cenina Team
Always a 5-star review!
I'm an old customer, always returning to Casa Cenina. They have a wide variety of products, the shipping is fast, and if there is any kind problem they're more than happy to help me solve it. For me Casa Cenina is always a 5-star review!
2 July 2025
Reply from Casa Cenina
Thank you so much for your wonderful review, Maria! It means the world to us to have loyal customers like you who keep coming back. We’re thrilled to hear you appreciate our wide range of products and speedy shipping, and that our team has been there to help whenever needed. Your continued trust and kind words truly inspire us to keep delivering the best. Looking forward to being part of many more of your creative journeys!
The Casa Cenina Team
The package came in a very good…
The package came in a very good condition and without delays. Excellent quality! I would highly recommend this shop..
15 July 2025
Reply from Casa Cenina
A big thank you for your fantastic 5-star review, Amritha! 😊 We’re so happy your package arrived safely and right on schedule. Knowing you loved the quality and would recommend us truly brightens our day.
We can’t wait to be part of your next embroidery adventure at Casa Cenina! ✨
I always shop with Casa Cenina
I always shop with Casa Cenina, they have an amazing selection, do great discounts all the time and ship fast!
10 July 2025
Reply from Casa Cenina
What a joy to read your message, Maura! It means a lot to us that Casa Cenina is your go-to place for creative supplies. We work hard to offer a wide selection, great deals, and fast shipping, and knowing you appreciate it truly makes our efforts worthwhile 🌸
Thank you for being such a loyal customer!! We look forward to accompanying you in many more creative adventures ✨
The Casa Cenina Team
Excellent service
Well packaged, products as expected and excellent customer service.
Perfect as always.
10 July 2025
Reply from Casa Cenina
Thank you so much for your lovely feedback, Fernanda! We're so happy to hear that everything arrived as expected and that our customer service continues to impress 😊 Your trust and loyalty mean the world to us! It's always a joy to pack something special for you 🎁
Happy stitching!
The Casa Cenina Team
Couture golden bedings
I was looking everywhere for gold glass beads (a very special type used in haute couture) and found exactly what I was looking for at Casa Cecina. They arrived very quickly and the product was perfect. I highly recommend them.
23 June 2025
Reply from Casa Cenina
Thank you so much for your wonderful review, Daniele! ✨
We’re delighted you found the perfect gold glass beads for your haute couture project — it’s always a joy to help bring special creations to life. 💛🪡
Fast delivery and top-quality products are what we strive for, so your kind words mean a lot. Thanks for recommending us!
The Casa Cenina Team
Reply from Casa Cenina
Thank you so much for the 5 stars, Julija! ⭐⭐⭐⭐⭐
Your support brightens our day just like a perfectly stitched masterpiece! ✨🧵
Wishing you lots of inspiration for your next creative adventure!
The Casa Cenina Team 💛
Good discounts + helpful customer…
Good discounts + helpful customer service who are very willing to go extra mile for you.
25 June 2025
Reply from Casa Cenina
Thank you so much for your kind words, Supriya! 🌟 We're thrilled you appreciated our discounts and that our customer service made a great impression. We're always here to go the extra mile for you! 😊💬
The Casa Cenina Team 💛
🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟
Wonderful shop and excellent service
I’m very happy with Casa Cania online shop! The products are beautiful and high quality, and everything arrived quickly and well packaged. Their customer service is friendly and helpful too. I’ll definitely order again. Highly recommended!
23 June 2025
Reply from Casa Cenina
Wow Louise! 🌟🌟🌟🌟🌟
Reading your words put the biggest smile on our faces 😄 Thank you for taking the time to share such a glowing review — we're over the moon that you loved the quality of our products and the care we put into every parcel 🎁
Knowing you felt supported and well looked after by our team makes it all even more special!!
You're always welcome back at Casa Cenina — your next creative project is just waiting to be discovered! 🎨
With crafty joy,
The Casa Cenina Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.