Casamo eCommerce Ltd Reviews 

784
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional overall quality of the furniture pieces and the extremely friendly, helpful behavior of the professional delivery teams. Buyers note that items arrive securely well-packaged, look stunning in their new homes, and consistently match their initial expectations perfectly. However, some reviewers were not happy with delivery times, mentioning frustratingly long waits and repeated scheduling delays before finally receiving their goods. A few other people also felt that dealing with minor issues like unexpected self-assembly requirements or missing components required extra effort after delivery. Despite these occasional setbacks, consumers emphasize that the wonderful final product makes the overall purchasing journey worthwhile.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are well made, sturdy,... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrivals, professional... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the sturdy and... See more

Service

Customers had positive experiences with service, often praising the first-class communication and outstanding... See more

Order

Reviewers mention positive feedback about order, highlighting that the process is efficient, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Excellent product (Mayan TV cabinet). Stacks of communication from the company and also the delivery company too. Kinetic are excellent, great delivery guy s... See more

Rated 5 out of 5 stars

Delivery was excellent. Easy to communicate, well handled and went above my internet purchase expectations of drop and run. The furniture is well made, already assembled apart from fixing th... See more

Rated 5 out of 5 stars

Delivery was quick and easy to arrange, two-man delivery into rooms where I wanted them at no extra cost. They were friendly and polite, no sign of damage to boxes. Haven't had chance to open them yet... See more

Rated 5 out of 5 stars

Like most people, when you buy from a company unknown to you, you are a little worried. Absolutely no need! Great customer service with constant communication on the progress of you order. Have... See more


Company details

  1. #181 of 395 best companies in Home Furniture Shop
  2. #102 of 228 best companies in Bedroom furniture shop
  3. #23 of 46 best companies in Kitchen Furniture Shop
  4. #57 of 113 best companies in Living room shop
  5. #27 of 74 best companies in Outdoor furniture shop
  6. #14 of 18 best companies in Rustic Furniture Shop

Written by the company

Casamo offers a completely secure online furniture shopping experience, free tracked courier delivery service, a price match promise and our satisfaction guarantee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

784 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(784)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased

Order arrived in time slot I was given, the guys had 6 very heavy boxes to deliver and was done in minutes. Very pleased with our furniture, had a delay on chairs but I was contacted straight after purchase to explain. A company I'll use again and highly recommend.

23 May 2024
Rated 5 out of 5 stars

Top company to deal with.

Because of vehicle problems our delivery was a week late, this was not a problem for us. Our delivery guys were very pleasant and helpful and moved our chairs up a flight of stairs without any complaint, I would give Casamo top marks, I dealt with Gavin and he is on top of his game.

15 May 2024
Rated 5 out of 5 stars

Great Experience

A great kitchen island. Well packaged so arrived in perfect condition. Able to book delivery date yourself and then given a time window the day before. Drivers then rang before delivery.

15 April 2024
Rated 5 out of 5 stars

Amazing service

Amazing service, I have never bought anything from Casamo but I would highly recommend. Beautiful garden furniture, and delivery was probably one of the best I have ever had.

18 April 2024
Rated 5 out of 5 stars

Great products and service

Ordered a garden corner sofa and couldn't be more pleased with the sofa or service. When we placed the order we got a personal email confirming the details from Gavin, and when there was a couple of days delay with the delivery Gavin emailed again to reassure us he was on the case. We would defniitely use Casamo again.

6 April 2024
Rated 5 out of 5 stars

Good products, great customer service

We ordered two sets of Maze Cotswold furniture for our caravan. Gavin was very helpful with our initial queries about organising delivery to the site rather than our home.
Delivery went smoothly and we loved the furniture, but when unpacking found one of the recliner chairs was damaged. Gavin organised a replacement for us without any hassle and it arrived with us very promptly.
The quality of the furniture is good and sizes are generous, a great mid-price option that looks very classy on our deck.

5 April 2024
Rated 4 out of 5 stars

Goods came quick but it has issues with…

Goods came quick but it has issues with the quality as we think its a ex desplay and we ordered a new one so not that good as should have given us a discount as ex display update the problems we had with items has been quickly rectified i would still recommend this company as sorted out the problem prompt

4 April 2024
Casamo eCommerce Ltd logo

Reply from Casamo eCommerce Ltd

I'm very sorry to read this, Andy. As an online-only retailer, we do not have a showroom, so we should only be delivering brand new furniture to our customers direct from a supplier's warehouse. I'll contact you now to get to the bottom of these issues with you.

Rated 5 out of 5 stars

Definitely worth the saving

Purchased Maze Living Chaise set. Price was competitive, delivery was easy, communicated as soon order was made to manage my expectations of a delivery in 2 weeks. Delivery driver was so so friendly. All in all very happy. Was dubious at first and did my research before placing my order. Super happy with it l.

21 March 2024
Rated 5 out of 5 stars

Really impressed with Casamo

Really impressed with Casamo. I hadn't heard of them before so did the obligatory Trust Pilot check which gave me some confidence.
They had a great discount on a set i've had my eye on for a while, but it was on back order as the manufacturer was also out of stock.
I really wanted it before Saturday 30th March as we had guests round so I spoke to Gavin on their sites chat who said they may be able to do it.
Despite them only having a couple of days to get it to us, it was delivered on 29th, ready for us to use on 30th. The delivery was seemless with a 30 minute call beforehand, and the ability to track the order.
Really impressed with the service. I will definitely be using them again and recommending them to others!!

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Garden Sofa Set

I placed an order on the Sunday .
Great Company to deal with . I found the same item cheaper elsewhere after I’d already paid for it .
I contacted Gavin and after he made a few phone calls to the supplier he managed to price match , which was very kind of him .
Fast delivery literally under 2 weeks
Would definitely use again .
Many Thanks

27 February 2024
Rated 5 out of 5 stars

Efficient delivery

Efficient delivery. Communication re delivery progress excellent. Product itself as described and good quality

28 February 2024
Rated 5 out of 5 stars

Excellent Service

Really helpful Chat line.
Not long to wait for delivery which came on time.
Driver and assistant helpful in getting furniture in , unwrapped and checked. Superb quality items.

29 February 2024

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