Shipping way delayed, but the quality was pleasant. feels nice, doesnt seem to scratch off, and is a clear image. Customer service responds within a day or two.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The case is fantastic. Took my picture and made a very nice iPad case, my wife was thrilled with it. My only downside was delays in delivery and rather poor communication on what was happening.
Print quality is excellent, However I would adjust the charge port hole to be little larger on the screen side as my charger keeps popping out unless I lift the top a little and the flashlight hole an... See more
Although there was considerable delay, the end-product is excellent and worth waiting for. This replaces my earlier (negative) report when I feared that I would never see an end-product, but Case24 de... See more
Company details
About Case24
Written by the company
Let us know what you think of your case! Click here to contact our customer service for questions or complaints.
Contact info
Netherlands
- Contact@case24.com
- case24.com
4.0
Great
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my new phone case
Very happy with my new phone case. Have had it about 2 months now and it's doing great.
13 December 2024
customer picture
The picture came through great and is centered to show the great features, the case fits the phone well.
3 February 2025
It is not send the next day
I order a case for my new phone, it has been 2 weeks and not even a email that it is send. It is not true when they said tomorrow is send.
2 February 2025
Unprompted review
Reply from Case24
Hi Yusbely, we are sorry to hear that. Could you please contact our customer service to resolve this?
Love my new personalised case
Love my new personalised case. Easy to create and order. It's great having a memory to share on my case
31 January 2025
The case fell apart
14 November 2024
Reply from Case24
Hi Valerie, we are sorry to hear that your case got damaged. Could you please contact our customer service to resolve this?
Solid product, bad courier
Really happy with the phone case print, decent quality. Just be aware they use Evri for delivery and as always they lost if for a few days...if only they didn't use Evri i would be a return customer, but happy with product
20 January 2025
Great product and quick shipping
My new iPhone case is excellent quality. Just what I was expecting!!!
14 January 2025
The product was exactly what I ordered
The product was exactly what I ordered. True to the picture l used and positioned exactly as l wanted .
The case came on time and l could track its progress! Ordering the case was easy and prompt!!
17 January 2025
Regret 😔
Absolutely poor communication very disappointed after a while I haven't received my order yet 😕
27 December 2024
Unprompted review
Very easy to upload and then you sit…
Very easy to upload and then you sit back and wait for the finished product to arrive.
14 January 2025
----
My iphone case arrived looking exactly like the image I had adjusted on the customisable phone case! It is a great material and the phone design proportions are really good. Very pleased with my order :))
9 January 2025
I was really worried about doing this…
I was really worried about doing this because I made a graphic and design is not really my forte. The visualisation was perfect, delivery was speedy (in time for Christmas) and it looked great. It was a gift, so I can’t say how the case fit, but the process was easy and the graphic quality great. Recommend.
8 January 2025
Happy with my new phone case…
I purchased the phone case on Dec 26 not having high expectations of the picture quality, but to my surprise it turned out really good. Case is low profile and fits snuggly to the phone, exactly what I was looking for. Altho, if I dropped my phone face down, I doubt if the case would protect the screen. Shipping was was pretty decent, received the case exactly 13 days after ordering. Definitely would order from Case24 again. Overall good experience.
9 January 2025
Unprompted review
The custom picture turned out exactly…
The custom picture turned out exactly as expected
8 January 2025
Perfect Christmas present
I bought my mother a case with a photo of my sister and I as a Christmas present . She loved it !! She wears it everyday on her phone to replace her old damaged one . I recommend Case24 to people who are looking for a nice gift . 5 star for sure .
8 January 2025
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