Cases and Clues | Award-winning Immersive Case Files Reviews 

1,491
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My partner brought me the paradise turns deadly. It was incredible. As a massive true crime fan. We did this together. Everything was included. It made our brains work. I'm so happy. It took us 2 hou... See more

Rated 5 out of 5 stars

My husband and I are avid crime programme watchers, we was brought this for Christmas. We visit friends quite a lot and stay on a holiday park, we're not drinkers so stay in the van in the evenings an... See more

Rated 5 out of 5 stars

I got the Kiss of Death game for my anniversary with my partner. It was incredible. We're beginners at solving mysteries but decided to give the medium difficulty ago. It was amazing. Took us a good f... See more

Company replied

Rated 4 out of 5 stars

It was a great night solving the case with a couple of friends. My only grumble is to do with logging into one of the suspects email account. We tried every password we could think of (including the c... See more

Company details

Written by the company

At Cases & Clues, we create immersive, high-quality murder mystery games that bring friends, families, and teams together for unforgettable experiences. Whether you're cracking a cold case at home, hosting a thrilling game night, or looking for a unique team-building challenge, our mysteries are designed to test your detective skills, spark conversations, and keep you on the edge of your seat. With meticulously crafted evidence, realistic documents, and gripping narratives, our games offer more than just entertainment—they turn you into a real detective. Our best-selling mystery kits make for the perfect gift, an alternative to escape rooms, or a fresh way to spend quality time with loved ones. Not to mention... they are the perfect gift for any member of the family, whether it's for your mum, dad, brother, sister, or even your partner in crime for date night! Join thousands of detectives who have already solved our cases—can you uncover the truth?


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,491)

1,203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Overall we had a great time with the…

Overall we had a great time with the mystery. Only reason for 4 instead of 5 stars was because somewhere inbetween the evidence and the hints would have been the sweet spot for us. Things were very tenuous at times and open to interpretation. A tad more obvious would have been more fun!

15 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

we're so glad you had a great time - thank you for the feedback 🥰

Rated 2 out of 5 stars

Online "evidence" wouldn't load

Couldnt play the game properly as the online elements would not load

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

We’re truly sorry for your experience, this isn’t the standard we hold ourselves to. Please email us at vip@casesandclues.co.uk
and we’d like to privately send you something as an apology.

We’re truly sorry for the disruption during Valentine's evening. We underestimated how many detectives had saved or re-homed their cases from Christmas and Black Friday to play on the 14th, which placed unexpected pressure on our systems.

We’ve since strengthened everything significantly, and this won’t happen again.

Rated 5 out of 5 stars

Love all the different packages

Love all the different packages. Gives you a fun evening playing detective!

17 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

really glad you had a fun evening!

Rated 4 out of 5 stars

Fun Date night.

Fun. Not too straightforward. Filled a couple of hours really present and engaged. We did our with 2, but more eis probably both more fun and you can divide tasks a little more.

31 January 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

thank you so much for sharing! sounds like you had a great time

Rated 5 out of 5 stars

Love you to death

Great murder mystery. Enjoyed solving this case with my wife

17 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

SO glad you had a great time!

Rated 5 out of 5 stars

Great fun, disappointing to be let down

We bought this for Valentine’s last year and had such a great night that we decided not to go out this year and do another

We were so disappointed this year as the server crashed and we had to abandon the mystery half way through after not being able to access some of the materials

That being said, I have still rated 5 * because the game itself was excellent. We thoroughly enjoyed it this year and last and it’s only fair to review the game itself.

I really hope there’s some lessons learned here! I will still definitely be purchasing again

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

thank you so much for this great review! we've worked really hard behind the scenes to make sure this issue doesn't happen again - we're so glad you loved the game and hope to hear how you get on with your next mystery 🥰

Rated 2 out of 5 stars

Well presented but technically flawed

The case was well put together, however we were disappointed as we were unable to complete the case due to technical difficulties as the website kept crashing. We struggled to access hints and most frustratingly the email reply from the detective took over 2 hours to be received meaning we had to stop playing.

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

We’re truly sorry for your experience, this isn’t the standard we hold ourselves to. Please email us at vip@casesandclues.co.uk
and we’d like to privately send you something as an apology.

We’re truly sorry for the disruption. We underestimated how many detectives had saved their cases from Christmas and Black Friday to play at the same time, which placed unexpected pressure on our systems. We’ve since strengthened everything significantly, and this won’t happen again.

Rated 5 out of 5 stars

Great idea and great fun

Great idea and great fun. Definitely recommend for a fun evening with a partner, friends and/or family!

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

thank you! you're right these are perfect for literally ANY occasion! thank you so much for sharing 😍

Rated 3 out of 5 stars

The case itself was fun

The case itself was fun, however the website kept crashing leading to the loss of important clues which ultimately affected our decision on the suspect

13 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

We’re truly sorry for your experience, this isn’t the standard we hold ourselves to. Please email us at vip@casesandclues.co.uk
and we’d like to privately send you something as an apology.

We’re truly sorry for the disruption during Valentine's evening. We underestimated how many detectives had saved or re-homed their cases from Christmas and Black Friday to play on the 14th, which placed unexpected pressure on our systems.

We’ve since strengthened everything significantly, and this won’t happen again.

Rated 5 out of 5 stars

We loved this crime to death

Saw on an ad on social media so bought it for Hubby for Valentines. We had a great time solving the murder and getting out an old pinboard and magnifier! It was engaging, fun, thought provoking and use of tech was very clever! Thanks sooooooo much for a great evening ❤️

17 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

thank you so much for this great review! we're so happy you had a great night 🥰

Rated 5 out of 5 stars

Great fun

Great fun, easy to get into but not too easy to solve!

16 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

we're so glad you had a great time!

Rated 5 out of 5 stars

Amazing!

Bought this for valentines day for my wife and I to do together. Having 2 young kids we don't get chance to do in person events so we thought we'd give this a shot after seeing several adverts about it.
It did not disappoint. We thoroughly enjoyed it. It took us a few hours and i would absolutely recommend having a pretty large space to organise everything.

We will definitely be ordering more of these!

11 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

we're so glad you were able to have a fab night in! thank you so much for sharing and good luck on your next mystery 😍

Rated 1 out of 5 stars

Bought for a family night on…

Bought for a family night on Valentine’s Day. None of the interactive stuff worked so we gave up after an hour.

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

We’re truly sorry for your experience, this isn’t the standard we hold ourselves to. Please email us at vip@casesandclues.co.uk
and we’d like to privately send you something as an apology.

We’re truly sorry for the disruption during Valentine's evening. We underestimated how many detectives had saved or re-homed their cases from Christmas and Black Friday to play on the 14th, which placed unexpected pressure on our systems.

We’ve since strengthened everything significantly, and this won’t happen again.

Rated 3 out of 5 stars

Good but flawed

The puzzles themselves are interesting, my wife and I did the 3 puzzle valentines bundle on Valentine's Day. There are some things that are pretty much impossible without the guide (email passwords for example) which can be a bit frustrating. Aside from this the puzzles are good but the online aspect is a bit of a disaster, we were unable to get pages to load so we were guessing at evidence without being able to confirm it. QR codes/links unable to load caused us to have to give up. Delivery time was good.

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

We’re truly sorry for your experience, this isn’t the standard we hold ourselves to. Please email us at vip@casesandclues.co.uk
and we’d like to privately send you something as an apology.

We’re truly sorry for the disruption during Valentine's evening. We underestimated how many detectives had saved or re-homed their cases from Christmas and Black Friday to play on the 14th, which placed unexpected pressure on our systems.

We’ve since strengthened everything significantly, and this won’t happen again.

Rated 5 out of 5 stars

Excellent fun

Excellent product! We had a fantastic time completing the murder mystery together. It was engaging, well put together, and made for a really fun experience with my wife. Highly recommend!

15 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

we're so glad you had a great time! thank you so much for sharing a lovely review 😍

Rated 3 out of 5 stars

High quality product, poor online experience

High quality product, attention to detail was amazing and I loved the extra touches like emailing the lead detective BUT we purchased to use on valentines weekend and there was so much demand it made it very difficult to actually get online. Took ages for pages to load, I got 502 errors and the email response from the lead detective took over 3 hours to come through to my husband (I ended up emailing as well and it came through straight away), this did make it frustrating and impacted our enjoyment of playing

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

We’re truly sorry for your experience, this isn’t the standard we hold ourselves to. Please email us at vip@casesandclues.co.uk
and we’d like to privately send you something as an apology.

We’re truly sorry for the disruption during Valentine's evening. We underestimated how many detectives had saved or re-homed their cases from Christmas and Black Friday to play on the 14th, which placed unexpected pressure on our systems.

We’ve since strengthened everything significantly, and this won’t happen again.

Rated 5 out of 5 stars

One of the best ones we've done

We have done a few of these murder cases and we really enjoyed this one.

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

thank you so much, we really appreciate the review! SO glad we stood out to you 😍

Rated 5 out of 5 stars

Good and fast delivery

Good and fast delivery
Found it hard to negotiate the wen site which crashed and in the end i ordered a different game by mistake.

11 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

we're so glad delivery was speedy for you!

Rated 3 out of 5 stars

It’s a great concept but the tech lets it down

It’s a great concept and we had a great night in. However the tech side of things let it down. The emails didn’t work (didn’t arrive until the following day) and the digital files took forever to open. If these can be improved would be 5 stars. We found it slowed things down massively.

14 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

We’re truly sorry for your experience, this isn’t the standard we hold ourselves to. Please email us at vip@casesandclues.co.uk
and we’d like to privately send you something as an apology.

We’re truly sorry for the disruption during Valentine's evening. We underestimated how many detectives had saved or re-homed their cases from Christmas and Black Friday to play on the 14th, which placed unexpected pressure on our systems.

We’ve since strengthened everything significantly, and this won’t happen again.

Rated 5 out of 5 stars

Highly recommend 👌

Fast delivery,
I brought the game for valentines night. We are stuck but we will hopefully sort it out .
First time ever doing a game like this one , its really really good. I think next time we will get an easier one 😆.
Definitely recommend 👌 👍.

13 February 2026
Unprompted review
Cases and Clues | Award-winning Immersive Case Files logo

Reply from Cases and Clues | Award-winning Immersive Case Files

we're so glad you had a great time! 😍

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look