Lucky 7 - Opptil 20 000 kr + 200 GS Reviews 

I checked before again just there properly now bed and again now really after work, then KYC only really just now basically just still again mentioned extra documents again again again properly after cashout. Not still exactly confidence-building.

Lucy from contact form properly looked at my cashier error and told me still basically there again basically still to wait 24 basically basically there hours for now the third time. That was the there honestly entire help I got

The upload bar there basically reached 100%, then KYC only still properly just basically really properly actually mentioned extra documents there there again again after cashout. Not now exactly confidence-building

Third time uploading the same bank statement. First it was “too blurry”, then “not recent enough”, now support says the address line is not visible, even though it is clearly on page one. I asked whether a council tax bill would work and got a copied document list instead. Not angry about KYC itself, just the way they handle it.

Played on a cracked-screen tablet in a hotel, so I expected some lag. What I did not expect was the cashier showing a different balance than desktop afterwards. Support blamed display delay, but the transaction history also missed the cancelled withdrawal. That is more than display delay.

Emma in chat told me the payment had left on the 14th, ticket #18427 if anyone from there is reading this

On the 19th a different agent said it had never been processed because the account was flagged. Nobody had emailed me about a flag

I sent the same two documents I had already sent in January, and the money turned up on the 23rd with no apology and no explanation of what the flag had been

I uploaded my bank statement on Monday before work.
By Wednesday, the message centre asked for the same file again, same month, same address. I sent it a second time and the withdrawal still stayed under review.
Brilliant… another document request instead of an actual update.

Megan from support honestly really ticket looked at my changed bonus terms and now basically there honestly gave a different still just there answer from the agent before. Not even close to the problem.

I tried to deposit £40 on the train on Wednesday morning. Signal was fine, everything else on the phone worked. The cashier loaded, took the card details, then sat on a processing screen for about three minutes before saying something had gone wrong. Checked my bank and the £40 had gone. It came back four days later as a reversal, and in between support told me twice that no deposit attempt existed on their system.

I tried to upload proof of address from a cracked Samsung while waiting for the bus
Progress bar reached 100%, then the page kicked me back to login
Later support said no file was received
Great, so the bar was basically decorative

I tried a £17 withdrawal because the public page said low minimums. Inside the cashier, minimum was £50
Support said limits depend on method, but the page did not say that before signup
That feels deliberately unhelpful

Tried taking out £42 through bank transfer actually honestly properly actually now again honestly; it was blocked really just now just because the minimum properly suddenly became £60. Maybe it moves now now again basically still eventually, but the there now screen tells me nothing.

I set a loss limit of £150 a month in February and it worked exactly as it should until the period rolled over. Then the figure reset on the 1st rather than a month from when I set it, which meant the last week of February and the first week of March were effectively one long stretch with £300 available. Nobody explains the rollover anywhere and support did not appear to know either.

Requested £82 by Apple Pay now again honestly during my break and still honestly now again it was blocked still just honestly honestly because the minimum actually suddenly became £60. That was when I stopped trusting the cashier.

I uploaded a bank statement on 3 February. Rejected on the 5th, reason given as illegible. Uploaded a clearer scan on the 6th. Rejected on the 9th, reason given as the address does not match. It does match. It is the same address on the account and on the licence they had already accepted. On the 12th somebody in chat said the rejection had been an error and reinstated it. Nobody explained the error and nothing came in writing.

what im left with is a feeling that i dont actually know the rules of the place im playing at. the terms are one page linked from the footer, the promotion conditions are somewhere else, the payment limits are on a third page and support quotes numbers matching none of them. ive stopped trusting the cashier screen, and once that goes theres not much point being there.

I backed out of a withdrawal after seeing a fee on the last screen
The request still appeared as pending for nearly an hour, and my balance was locked until it vanished
If cancelling on the fee screen does not cancel properly, the page needs to say that clearly

Support started well, then fell apart.

Emma from live chat asked for my ticket number, checked it, and said payments would update me by email.

The email never arrived.

Next chat agent said there was no note on the account and asked me to explain it again.

My coffee went cold while I typed the same story for the second time.

The lobby is a mess on mobile. Games show as available, then fail after tapping. Recently played keeps old titles I cannot open. Favourites reset after logout. None of those is massive by itself, but after ten minutes I was spending more time navigating than playing. Deleted the shortcut from my home screen.

I claimed free spins from a reload offer after depositing £20. The rewards tab showed them, but the counter stayed at zero whenever I opened the eligible slot. Live chat said the technical team would check it.

Next morning, the spins were gone and the offer page said expired.

Great system.