Cash For Silver USA Is A Reasonable place to sell precious metals & will negotiate & work with a customer for a compromise. They issue fast payments once a deal is reached & they provide fast & insure... See more
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Review summary
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I looked up several websites to sell a diamond ring I had and decided to go with Cash for Diamonds USA. After I got the packet they messaged me and asked if I needed it picked up so I wouldn't miss th... See more
Company replied
Excellent communication from John. Much better than I ever expected from an online company. Outstanding customer service. Iwish all online companies could be as conscientious as yours. If I had an... See more
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This makes the third transaction with these wonderful and efficient people. From drop off to payment received via PayPal it was complete in less than 48 hours!! Very fair prices paid out as well. Very... See more
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Company details
Written by the company
SELL YOUR DIAMONDS THE SMART WAY Receive the best offer for your diamonds within 24hrs. THE MOST TRUSTED BRAND Diamonds USA is the most trusted brand in North America to sell your diamond to. We specialize in diamonds larger than one carat, but accept any size, cut, color or clarity. As well as gold and platinum jewelry, gold coins and Rolex timepieces. $100M IN TRANSACTIONS Diamonds USA has purchased over $100 Million in diamonds, fine jewelry, gold coins and precious metals. UNPARALLELED QUOTES You will receive the most competitive offer for your valuables. If a competitor’s quote states otherwise, we will surpass it. FULLY INSURED Every shipment is fully insured for the estimated value of your merchandise up to $100,000.00 USD by Jeweler’s Mutual Insurance®. The policy covers loss, damage and theft throughout every step of the transaction. 300,000+ CLIENTS Diamonds USA is the most widely trusted brand in North America. We’ve taken the risk and hassle out of liquidating your diamond engagement rings, loose diamonds and precious metal assets for the highest possible settlement. YOUR DIAMONDS ARE VALUABLE Our process will ensure safety, fairness, and peace of mind. YOUR PEACE OF MIND Your appraisal will be risk-free with no commitment to sell. You will receive complimentary FedEx shipping and full insurance coverage to protect your valuables against loss or damage. SAFETY OF YOUR HOME Door-to-door contactless FedEx pickups are available at no charge if you desire. KNOW THE TRUE VALUE Your own personal Jewelry Selling Expert will assist you throughout the process, answer all your questions and ensure you fully understand your appraisal and payment options.
Contact info
45 North Street, 02021, Canton, United States
- 1-866-300-5181
- info@cashfordiamondsusa.com
- cashfordiamondsusa.com
4.6
Excellent
364 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
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Easy n quick money
I didn’t get exactly how much I’d liked but it was an easy transaction. Very pleased
18 October 2024
Unprompted review
Reply from Diamonds USA
Thank you so much for taking the time to share your review.
Overall disappointed
I found this company online and decided to give it a shot. The first thing that upset me was that they said they would send me my offer within 1 business day, however, after a week I had to reach out to them because they never sent me an offer. Then they offer me $139 on a $2,500 diamond necklace, not sure how they came up with that price. I wasn’t looking for a lot but $139 seemed like a joke. Lastly, when I got my necklace back in the mail it was out of the grooved padding in the box which holds it in place and the chain was an absolute tangled mess, I have yet to be able to get it untangled. So disappointed with this experience.
31 October 2024
Unprompted review
Reply from Diamonds USA
Thank you for your feedback, Meghan. We’re sorry to hear that your experience didn’t meet expectations and appreciate the chance to address your concerns.
Regarding our offer, it’s common for resale prices of diamond jewelry to be much lower than retail. Retail prices often include substantial markups (up to 50X the value) for brand, setting, and retailer overhead, none of which affect resale value. When determining offers, we base our evaluations on current secondary market conditions and resale value -- whatever the going rate for your particular diamond is on the open market determines the value.
We apologize for the delay in sending your offer and the condition of your necklace upon return. We’re working on improvements to our processes and packaging to prevent issues like this. If there’s anything we can do to make this right, please contact us directly.
Low ball offer beware..
Listen to me? I along with many who gave them one star really they deserve zero star. Maybe a half star because they're shipping was fast and very secure.
The rest? Lowball offer. If you don't believe me look at all the negative review. Positive review I really doubt. They ripped my tag I can't get a refund and they're not responsible. Say very clearly on the diamond ring merchandise not returnable if tag is ripped. They don't need to rip my tag really during appraisal. Other jeweler say the same thing. Either way put the tag aside okay let's just say who care oh well tag rip? Really the offer still so low I cannot believe myself. Cash for Gold USA and Cash for Diamond USA is the same company beware.... Read the review before you send in.
31 October 2024
Unprompted review
Reply from Diamonds USA
Thank you for sharing your concerns, and we're truly sorry to hear that your experience fell short of expectations. We understand how important it is to maintain the integrity of your item, including any tags, and want to assure you that we only remove tags when absolutely necessary to accurately appraise and authenticate each piece. In your case, the tag was carefully removed for this purpose and returned to you with your item. Our aim is to provide transparent appraisals based on industry standards, though we recognize that quotes may vary across jewelers and buyers.
We genuinely appreciate your feedback, and we're committed to making improvements where possible. If there’s anything further we can clarify or if you’d like to discuss this further, please don’t hesitate to reach out.
Extremely Efficient
The process was so quick and so easy! I felt the price was fair and Amy was very helpful
25 March 2024
Unprompted review
Reply from Diamonds USA
It’s fantastic to know that you had such a smooth and satisfying experience with us! Our team strives to be not only knowledgeable but also kind and responsive to every customer’s needs. We’re glad that our quote exceeded your expectations and that our secure mail-in service made things simple and stress-free for you. Ensuring both convenience and security is at the core of our approach, and it’s wonderful to hear that this stood out to you. Thank you for choosing us and for sharing your experience!
Don't waste your time
Don't waste your time. I sent in a 2 CT TW (1 CT center stone) with top clarity set in platinum, a 1/2 CT wedding band in platinum, and another 1/2 CT halo diamond in white gold with mid clarity...their offer for ALL of them was $275 🤣 They explained the markup involved buying from stores to support their offer. These pieces were over $13k from the stores. I recently had them appraised and the wedding set alone was appraised for $6500 which I understand because of the store markup. They have a set like mine listed on their site for $7500? 🤔 Interesting. This place is hoping you are REALLY desperate for $ and will allow them to totally rip you off..I honestly do not even think they have an appraisal process. It's seems like they just start shooting out CRAZY low offers hoping someone is desperate enough will take it.
Don't waste your time. You could honestly get this or little more at a pawn shop. 🤷♀️
Sorry I even wasted my time.
I just got my offer from a local jewelry store which I have accepted. They are buying just the wedding set for $5700.
Like I said....dont waste your time here. As you can tell by their response below...this place is a joke. $150 for a 1 CT high clarity princess cut diamond with 1ct side diamonds in platinum & a diamond wedding band . Who in their right mind is going to accept that?
20 October 2024
Unprompted review
Reply from Diamonds USA
Thank you for sharing your feedback with us. We understand the importance of your items and the value you associate with them. It’s worth noting that while retail prices may be quite high, they don’t reflect the actual market value of the materials.
In the case of your diamond, its market value is indeed $150, which is a fair estimate based on the current value of the stone itself. The retail markup you experienced is common within the industry, where prices are often elevated significantly to cover various retail costs and profit margins.
If you feel dissatisfied, we would encourage you to reach out to the retailer directly, as they determined the price you originally paid. We’re here to provide accurate valuations, and we hope this helps clarify any misunderstandings. Please feel free to contact us if you have any more questions.
I got my envelope packet within 2 days…
I got my envelope packet within 2 days and sent my jewelry out. It got to them extremely fast and I had a fair offer the next day. I found it easier than going to some pawn shop and dealing with that person face to face. If you don't like their offer you can always decline and they'll mail it right back.
7 October 2024
Unprompted review
Reply from Diamonds USA
We're thrilled you had such a positive experience! Speed and transparency are pillars of our service, and it’s awesome to hear that you got your payment quickly with great communication along the way.
Rip off artists plain and simple
Rip off artists plain and simple. If you use these people they will screw you on your diamonds worth then they’ll sell it for retail at a 400% profit. I’ll make this very clear I did not buy the main diamond from a retailer, it was bought from a diamond buyer who told me the retail price of the center diamond. That diamond was just under an Astor diamond. I have the gia certificate. The band and its diamonds cost 6600.00 I’m not going to tell you what I paid for the center diamond. Now that they don’t like the truth being told I received a message that they want my personal information or they think it’s a fraudulent review. It’s not and if this review is removed I’ll flood the internet with the truth and that includes YouTube with the certificate and the diamonds serial number. So people will know I’m telling the truth.
9 October 2024
Unprompted review
Reply from Diamonds USA
Thank you for your feedback. Unfortunately, we weren't able to verify this situation as the reviewer didn’t provide their details, so we couldn't investigate further. However, if this review reflects a genuine experience, it’s certainly not aligned with the standards of service we aim to offer. We’d love the chance to make things right, so we invite the reviewer to contact us directly at info@cashfordiamondsusa.com to discuss the matter in more detail.
Easy to work with
Easy to work with! Very fast, professional, and fair in their offers!
8 July 2024
Unprompted review
Reply from Diamonds USA
Thank you for the wonderful review! We’re committed to delivering the best customer experience possible, and we’re glad to hear that you felt well taken care of.
I received fast and secure transaction…
I received fast and secure transaction process with this company. I had several pieces of gold jewelry that I received as an inherentance that I couldn't wear, so I followed the instructions online, received my package in two days. I filled the bag as instructions stated mailed it back the same day. I received my funds in my checking account in two days. Every step was very easy and the whole process took less than 30 minutes and funds were what I had estimated it to be. I will do more business with this company any time I need to sell my gold.
15 August 2024
Unprompted review
Reply from Diamonds USA
We appreciate your kind words! It’s our pleasure to offer top-notch service and support, and we’re happy to hear that your experience with us was a positive one.
Safety reliability and customer service
Safety reliability and customer service
30 September 2023
Unprompted review
Reply from Diamonds USA
Your review made our day! We’re glad you loved the service, and we’ll continue to work hard to meet your expectations.
Totally satisfied
Super fast and easy! Plus, I was happy with the offer that they made me. I went the PayPal route and the money was in there about four hours after I first saw the offer. Totally satisfied.
26 September 2024
Unprompted review
Reply from Diamonds USA
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Diamonds USA. Your satisfaction is our top priority!
The team was willing to work with me…
The team was willing to work with me and provide the best possible offer while clearly explaining the value proposition for my items. Could not be more pleased with the outcome and respectful prompt process.
27 September 2024
Unprompted review
Reply from Diamonds USA
We’re delighted to hear your positive feedback! It was a pleasure serving you, and we look forward to helping you again in the future.
fast and easy to negotiate with all the…
fast and easy to negotiate with all the team.. ..highly recommend .. been with them for quite a while
12 June 2024
Unprompted review
Reply from Diamonds USA
We sincerely appreciate your thoughtful review and the continued trust you place in us to handle the appraisal of your valuables. Delivering exceptional service is always our top priority, and we’re pleased to know we met your expectations. We're always here to help.
Easy process from start to finish
Easy process from start to finish. Very professional as well.
2 September 2024
Unprompted review
Reply from Diamonds USA
Thank you for sharing your review. Selling valuables can feel overwhelming, and we’re happy we could make it simpler for you.
Trustworthiness
Trustworthiness and loyalty is what I was looking for in a company like yours, and you have not disappointed! Amy has been a wonderful representation of your company and I have said it before and will say it again she is top-notch, and a very positive influence in your company.
24 September 2024
Unprompted review
Reply from Diamonds USA
Your review is greatly appreciated! Selling valuables can be a personal decision, and we’re glad we could help simplify the process for you.
Trustworthy Transaction
The process was streamlined and supportive. I was given great information regarding my diamonds prior to shipping. Was informed when my jewelry arrived and given an offer almost immediately. I received phone and text support throughout the process. Payment was received via USPS within a few days. I have shared my positive experience with my friends and family . Convenience and customer support made this transaction easy .
12 August 2024
Unprompted review
Reply from Diamonds USA
Thanks so much for your kind review! Selling valuables can be a significant decision, and we’re glad to have supported you through it.
Instructions were very easy to follow
Instructions were very easy to follow, receiving of my ring was super quick. I did have to call to inquire about why I haven't heard what the appraisal amount came in as and they told me they didn't want me to feel like they wanted to insult me with their offer with the amount I had stated I hoped I would get. I said I understood when we buy rings they are price marked very high and the amount I was getting was better than nothing. I actually got a decent amount and would use them again for any jewelry to make a quick buck.
13 September 2024
Unprompted review
Reply from Diamonds USA
Your trust means the world to us! Thank you for choosing us to assist you in selling your valuables, and for sharing your experience.
So easy
So easy! Fair price, and a flawless, safe process. I’ve sold silver twice with them so far and I’m about to do it again :).
20 September 2024
Reply from Diamonds USA
Your feedback is truly appreciated! Selling valuables can be daunting, and we’re glad we could help you feel confident throughout the process.
Reply from Diamonds USA
Thank you! We appreciate the kind words and look forward to working with you again!
Little money offered for high priced…
Little money offered for high priced diamonds.
16 September 2024
Reply from Diamonds USA
Thank you for sharing your feedback. We understand how important your diamonds are to you, both sentimentally and in terms of value. When determining the value of a diamond, there are several key factors involved, including the four Cs: Cut, Color, Clarity, and Carat weight. Each of these plays a significant role in assessing a diamond’s worth.
It’s important to note that the value of diamonds fluctuates based on the open market, much like other commodities. The market price is influenced by supply and demand, global economic conditions, and even trends within the jewelry industry. Independent appraisals and retail value almost always inflate the value of a diamond and don't align with current market conditions, which can lead to discrepancies between what you may expect versus current appraisals.
We strive to provide transparent and fair assessments based on these industry standards and the latest market data. If you would like, we would be happy to walk through the specifics of your diamond’s appraisal in more detail or recommend a second opinion for peace of mind.
We truly appreciate your business and would love to assist you in any way we can to resolve your concerns.
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