Diamonds USA Reviews 

363
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for providing exceptionally fast responses, ensuring people are always kept fully informed throughout the entire selling process. Consumers often note that staff members are extremely helpful and professional, making these valuable transactions remarkably simple and straightforward. Though some customers noted concerns regarding pricing, feeling that their initial offers were somewhat lower than expected for their valuable items. A few people also mentioned receiving lower estimates than anticipated, though several individuals were ultimately able to negotiate successfully or felt content with the final outcome.

What people talk about most

Price

Consumers find price to be ambiguous, with highly mixed feelings regarding the offers they receive. Many... See more

Staff

Customers consistently note positive experiences with staff, highlighting the team as responsive,... See more

Product

Users describe ambiguous interactions with product and jewelry appraisal services. Some consumers report... See more

Service

People report positive experiences with service, highlighting fast and efficient interactions throughout the... See more

Response time

Customers report extremely positive experiences with response times, highlighting fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cash For Silver USA Is A Reasonable place to sell precious metals & will negotiate & work with a customer for a compromise. They issue fast payments once a deal is reached & they provide fast & insure... See more

Company replied

Rated 5 out of 5 stars

I looked up several websites to sell a diamond ring I had and decided to go with Cash for Diamonds USA. After I got the packet they messaged me and asked if I needed it picked up so I wouldn't miss th... See more

Company replied

Rated 5 out of 5 stars

Excellent communication from John. Much better than I ever expected from an online company. Outstanding customer service. Iwish all online companies could be as conscientious as yours. If I had an... See more

Company replied

Rated 5 out of 5 stars

This makes the third transaction with these wonderful and efficient people. From drop off to payment received via PayPal it was complete in less than 48 hours!! Very fair prices paid out as well. Very... See more

Company replied


Company details

  1. Diamond Buyer
  2. Gold and silver trading company
  3. Jewellery Valuer
  4. Jewellery Buyer

Written by the company

SELL YOUR DIAMONDS THE SMART WAY Receive the best offer for your diamonds within 24hrs. THE MOST TRUSTED BRAND Diamonds USA is the most trusted brand in North America to sell your diamond to. We specialize in diamonds larger than one carat, but accept any size, cut, color or clarity. As well as gold and platinum jewelry, gold coins and Rolex timepieces. $100M IN TRANSACTIONS Diamonds USA has purchased over $100 Million in diamonds, fine jewelry, gold coins and precious metals. UNPARALLELED QUOTES You will receive the most competitive offer for your valuables. If a competitor’s quote states otherwise, we will surpass it. FULLY INSURED Every shipment is fully insured for the estimated value of your merchandise up to $100,000.00 USD by Jeweler’s Mutual Insurance®. The policy covers loss, damage and theft throughout every step of the transaction. 300,000+ CLIENTS Diamonds USA is the most widely trusted brand in North America. We’ve taken the risk and hassle out of liquidating your diamond engagement rings, loose diamonds and precious metal assets for the highest possible settlement. YOUR DIAMONDS ARE VALUABLE Our process will ensure safety, fairness, and peace of mind. YOUR PEACE OF MIND Your appraisal will be risk-free with no commitment to sell. You will receive complimentary FedEx shipping and full insurance coverage to protect your valuables against loss or damage. SAFETY OF YOUR HOME Door-to-door contactless FedEx pickups are available at no charge if you desire. KNOW THE TRUE VALUE Your own personal Jewelry Selling Expert will assist you throughout the process, answer all your questions and ensure you fully understand your appraisal and payment options.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Replied to 60% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(363)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were very friendly and wanted to…

They were very friendly and wanted to work with me however, my son wanted the ring for his future fiance. I’d work with them again!

12 March 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

We’re really glad to hear you had a friendly and positive experience working with our team, Heather. That sounds like a special situation, and it’s wonderful that the ring will stay in the family for your son’s future fiancée. Moments like that are truly meaningful, and we completely understand your decision. At Diamonds USA, we always want customers to feel comfortable and never pressured. We’re happy we could still be part of the process, even if you chose to keep the piece. It means a lot that you’d consider working with us again in the future. Our team is always here to help whenever the time is right. We truly appreciate you taking the time to share your experience. Wishing you and your family all the best moving forward.

Rated 1 out of 5 stars

Don't send rings worth over 1000 to this company

Please make sure your rings are gia certified and do not send this company any ring you suspect worth over a grand. Please review a full disclosure of their nefarious practices on all sites where they cannot try to remove truthful statements about their malpractice.

8 March 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

We’re sorry to hear that you feel this way, and truly appreciate you taking the time to share your concerns. We want to be clear that our goal is always to provide fair market-based evaluations for every item we receive. In your case, the offer provided was approximately 90% of the current market value, which is very strong percentage within the wholesale buying space and would have constituted a loss for our business had you proceeded with the transaction. Diamond pricing can be especially confusing, as retail prices — what you may see in a jewelry store (or what you paid) — often include significant markups that do not reflect resale or wholesale value. In the secondary market, diamonds are valued based on what buyers are actively paying, not what they originally sold for at retail. We understand how that difference can feel frustrating or unexpected, especially if you were comparing it to a prior purchase price or appraisal. At Diamonds USA, we base our offers on real-time market demand, grading characteristics, and what our network of buyers is currently paying. We also always give customers the option to decline any offer and have their items returned at no cost as was the case here.

Rated 5 out of 5 stars

Speedy

Speedy, got an offer immediately, they don't leave you hanging. If you have questions they will answer them. Out of all the options I'm glad I chose them!

10 March 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for your great feedback and for choosing Diamonds USA. We’re glad to hear that you received your offer quickly and that our team was responsive to your questions. Our goal is to keep the process moving efficiently so customers never feel left waiting or uncertain. Clear communication and fast evaluations are very important to us. We want every customer to feel supported and informed throughout the entire process. It’s wonderful to hear that you were happy with your choice to work with us. We truly appreciate you taking the time to share your experience. Your trust means a lot to our entire team. Thank you again for the opportunity to serve you.

Rated 5 out of 5 stars

Communication was prompt and thorough

Communication was prompt and thorough. They worked to make sure I walked away satisfied and gave me a great percentage of today's melt price with prompt payment. Thank you to John!

9 March 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for sharing your experience with Diamonds USA. We’re very glad to hear that the communication was prompt and thorough throughout the process. Our team always works hard to make sure customers feel informed and comfortable every step of the way. It’s great to know that we were able to help ensure you walked away satisfied. We also strive to provide competitive offers that reflect a strong percentage of the current melt value. Fast and reliable payment is another priority for us. We’ll be sure to pass along your kind words to John as well. Feedback like yours means a lot to our entire team. Thank you again for choosing Diamonds USA.

Rated 5 out of 5 stars

10/10 would recommend

John was such a pleasure to work with. He was extremely knowledgeable and helpful and just overall pleasant. He deserves 5 stars just for putting up with me! Thank you!!

2 March 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you so much for the great review and for sharing your experience. We’re very happy to hear that John was able to assist you and make the process a positive one. Our team works hard to make sure every customer feels comfortable and informed throughout the appraisal process. It’s wonderful to hear that John’s knowledge and helpfulness stood out to you. We truly appreciate your kind words about his patience and service. At Diamonds USA we always aim to provide a friendly, transparent, and professional experience. Feedback like this means a lot to our entire team. We’re glad everything worked out well for you. Thank you again for choosing Diamonds USA and for the 10/10 recommendation.

Rated 5 out of 5 stars

This was incredibly easy to do and…

This was incredibly easy to do and helped me tremendously in getting compensated for the pieces I had. I highly recommend this service for your gold purchasing needs.

11 February 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for your kind feedback and for choosing Diamonds USA. We’re glad to hear the process was incredibly easy and helped you receive value for the pieces you no longer needed. Our goal is to make the entire experience simple, secure, and efficient from start to finish. It’s great to know the service made a meaningful difference for you. We work hard to provide fair, competitive offers based on current market conditions. Clear communication and a smooth process are always top priorities for our team. Your recommendation means a great deal and helps others feel confident in working with us. We truly appreciate you taking the time to share your experience. Thank you for your trust in Diamonds USA. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

This transaction went smoothly.

This transaction went smoothly.
I was very pleased about how it all went down.
I would recommend your company any day of the week.
Thank you for everything.

7 February 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for your kind feedback and for choosing Diamonds USA. We’re glad to hear that your transaction went smoothly from start to finish. Our team works hard to make the process simple, secure, and easy for every customer. It’s great to know that the experience met your expectations and that you were pleased with how everything was handled. Providing clear communication and a seamless process is always our goal. We truly appreciate your confidence in recommending our company. Your trust and satisfaction mean a great deal to our entire team. We’re grateful for the opportunity to work with you. Thank you again for your support and for choosing Diamonds USA.

Rated 5 out of 5 stars

Straight forward porcess

The process was straight forward and worked just as they said it would work.

5 February 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for your feedback and for choosing Diamonds USA. We’re glad to hear that you found the process straightforward and that everything worked exactly as described. Our team works hard to make the experience clear, transparent, and reliable from start to finish. Setting accurate expectations and following through is very important to us. It’s great to know the process met your expectations and went smoothly. We strive to provide a simple and trustworthy experience for every customer. Your confidence in our service means a great deal to our entire team. We truly appreciate the opportunity to work with you. Thank you again for your support and for choosing Diamonds USA.

Rated 5 out of 5 stars

I made a mistake but you did too

I made a mistake but you did too. I sent no paper in the box to send because you didn't send the pfd to me.

29 January 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for your feedback and for choosing Diamonds USA. We’re sorry to hear there was confusion regarding the paperwork for your shipment. Our goal is to provide all necessary documents promptly so the process goes as smoothly as possible. We understand that mistakes can happen on both sides, and we appreciate your patience while the issue was identified. Clear communication and accurate documentation are very important to us, and your feedback helps us improve. Our team is always available to resend any required forms or assist at any point in the process. We want every transaction to be simple, organized, and stress-free from start to finish. We appreciate your understanding and the opportunity to make things right. Thank you again for your support and for choosing Diamonds USA.

Rated 5 out of 5 stars

Cash For Silver-Gold USA Is A Reasonable Place To Sell SILVER & Metals

Cash For Silver USA Is A Reasonable place to sell precious metals & will negotiate & work with a customer for a compromise. They issue fast payments once a deal is reached & they provide fast & insured shipping on products you send them. The customer service is usually good & friendly. I highly recommend using them for quotes on precious metals sales.

4 February 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for your thoughtful feedback and for choosing Cash for Silver USA. We’re glad to hear that you found our service to be a reasonable and reliable option for selling your precious metals. Our team works hard to negotiate in good faith and work with customers to reach a fair outcome based on current market conditions. It’s great to know you appreciated the fast payments once an agreement was reached. Providing secure, insured shipping and a smooth process is always a priority for us. We’re also pleased that our customer service was friendly and helpful throughout your experience. Building trust through clear communication and flexibility is important to our entire team. Your recommendation means a great deal to us. Thank you again for your support and for choosing Cash for Silver USA.

Rated 5 out of 5 stars

Easy transaction paid fast will…

Easy transaction paid fast will continue to do business with them

4 February 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for your feedback and for choosing Diamonds USA. We’re glad to hear that your transaction was easy and that you received your payment quickly. Our team works hard to make the process simple, efficient, and reliable from start to finish. Providing fast turnaround times and clear communication is always a priority for us. It’s great to know the experience met your expectations. We truly appreciate your confidence in continuing to do business with us. Building long-term relationships through consistent service means a great deal to our entire team. Your trust and support are sincerely appreciated. Thank you again for choosing Diamonds USA and we look forward to working with you again.

Rated 5 out of 5 stars

Second deal successfull❤️

I worked with John this time and he was very professional and responded very quickly and gave me an updated offer making sure I was happy. Definitely the best company to work with . Will always go back to Cash For Gold A+

22 January 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you so much for sharing your experience and for your continued trust in us. We’re thrilled to hear that your second deal with Diamonds USA was successful and that everything went smoothly. It’s great to know that John was professional, responsive, and made sure you were happy with the updated offer. At Diamonds USA and Cash for Gold USA, we truly value building long-term relationships and making sure every customer feels confident and supported. Your kind words about being the best company to work with mean a great deal to our entire team. We’re especially grateful for your loyalty and your A+ endorsement. Thank you again for choosing us, and we look forward to working with you many more times in the future. ❤️

Rated 5 out of 5 stars

Seamless and smooth experience

This was a very smooth and quick experience. I sent my items in, received an offer, and accepted/received the funding in just a few days. The price was fair and the company kept me informed throughout the process, making selling my wedding set a positive experience when it could have been difficult and emotional.

16 January 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for taking the time to share your experience with Diamonds USA. We’re glad to hear that the process felt seamless, smooth, and efficient from start to finish. Our goal is to make each step clear and timely, from sending in items to receiving an offer and funding. We’re happy to know the pricing felt fair and that communication throughout the process helped provide reassurance. We also understand that selling a wedding set can be emotional, and we truly appreciate you trusting us with something so personal. Treating every customer with care and sensitivity is very important to our team. It means a lot to hear that the experience was positive during what could have been a difficult moment. Thank you for choosing Diamonds USA and for sharing your thoughtful feedback.

Rated 5 out of 5 stars

My representative John went above and…

My representative John went above and beyond in helping me with my jewelry. I am pleased and would do business with Cash for Gold again. Thank you!

15 January 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for taking the time to share your experience. We’re glad to hear that John went above and beyond in helping you with your jewelry. At Cash for Gold USA, providing attentive and dedicated service is very important to us. It’s great to know you were pleased with the support you received. We truly appreciate your trust in our team. Hearing that you would do business with us again means a lot. Feedback like yours helps reinforce what we strive for every day. Thank you for choosing Cash for Gold USA.

Rated 5 out of 5 stars

The Best Choice ▪︎ Most Money ▪︎ Simple Easy Process

I had a great experience and absolutely recommend this company for an easy, safe and quick way to exchange gold for cash.
I did my research when deciding how I wanted to go about cashing in my gold jewelry and pieces. I looked to pawnshops, that give much less, and local buy gold / diamonds etc, that require making an appointment during working hours .
I turned my attention to online buyers and made the choice to use this company.
I received my pack by mail within 2 days. Packed up my gold in the pack they sent using the label they sent. I chose the USPS that took 2 days to arrive. You can chose a quicker option with fedex I personally went with the USPS that took maybe a day or two more. My gold was insured as it traveled.
I was kept informed every step of the way by text. I knew excatly where my package was and when it arrived. Was told it would be 24 hours to get my quote. It took much less, by morning it was ready to veiw.
I had a technical issue on my end, my phone glitched when attempting to approve and chose paypal. I decided to call to correct my error and check how to rectify.
I'm glad I did. John helped me out. I was offered my original asking price which was a nice suprise. Of course I accepted it.
John was able to continue my paypal preference for payment. He sent it through and informed me it would be 2 to 3 hours to see payment. Great!
Again, they really suprised with my payment being available in less than an hour.
All in all, my experience has been more than positive. They exceeded my expectations. Customer service is top rate. I can't say enough about the help received by John.
This was absolutely the best choice to receive the most money for my gold and save me valuable time. It was such a simple and easy process.za

13 January 2026
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for sharing such a detailed and thoughtful review of your experience with Diamonds USA. We’re thrilled to hear that your research led you to us and that the process proved to be easy, secure, and worth your time. Providing strong offers, clear communication, and flexible shipping and payment options is exactly what we strive for. We’re glad the updates by text helped keep you informed every step of the way and that the turnaround time exceeded your expectations. It’s especially great to hear that John was able to step in, resolve the technical issue quickly, and ensure you received the outcome you were hoping for. We’ll be sure to share your kind words with him, as customer care like that is something we value deeply. Knowing that the payment arrived even faster than promised is always a win. We truly appreciate your recommendation and your trust in Diamonds USA. Thank you again for choosing us and for taking the time to share your experience so thoroughly.

Rated 5 out of 5 stars

💯💴💵💰

Very patient. Very thorough. Very fair.
Completely genuine.

24 December 2025
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for taking the time to share your experience with Diamonds USA. We’re truly glad to hear that our team was patient, thorough, and fair throughout the process. Taking the time to carefully evaluate diamonds and explain each step is something we take very seriously. We believe customers should never feel rushed or uncertain when assessing valuable items. Providing genuine, straightforward service is at the core of how we operate. Our goal is to ensure every appraisal is handled with accuracy, transparency, and respect. It’s rewarding to know that approach came through in your experience. Your feedback means a great deal to our team. Thank you again for trusting Diamonds USA.

Rated 5 out of 5 stars

Would definitely recommend.

It was so easy and I got a fast response.

17 December 2025
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for taking the time to share your feedback. We’re glad to hear that the process was easy and that you received a fast response. At Diamonds USA, we strive to make every transaction simple, clear, and efficient. Providing timely communication is an important part of the experience we aim to deliver. It’s great to know that everything went smoothly from start to finish. Customer satisfaction is always a top priority for our team. Your recommendation truly means a lot to us. Thank you for choosing Diamonds USA and trusting us with your items.

Rated 5 out of 5 stars

I like because y'all respond back fast…

I like because y'all respond back fast y'all receive it fast good service have to do more business with y'all thank you so much

16 December 2025
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for taking the time to share your experience with us. We’re happy to hear that our fast responses and quick receiving process stood out to you. At Diamonds USA, providing prompt and reliable service is very important to our team. It’s great to know that you felt well taken care of throughout the transaction. We appreciate your kind words about our service. Knowing you plan to do more business with us means a lot. Your trust and confidence motivate us to keep delivering our best. Thank you for choosing Diamonds USA and for your support.

Rated 5 out of 5 stars

Easy everything

Easy shipping, fast quote, fast payment

15 December 2025
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for taking the time to share your feedback with us. We’re glad to hear that the shipping was easy and convenient. At Diamonds USA, we focus on providing fast and accurate quotes so customers aren’t left waiting. It’s great to know that the payment process was also quick and smooth. Our goal is to make the entire experience simple from start to finish. Clear communication and efficiency are always top priorities for our team. Your positive experience tells us we’re doing things right. Thank you for choosing Diamonds USA and trusting us with your items.

Rated 5 out of 5 stars

Easy send in

Easy send in. 24 hour appraisal and offer. Quick payout.

12 December 2025
Unprompted review
Diamonds USA logo

Reply from Diamonds USA

Thank you for taking the time to share your experience. We’re glad to hear that the send-in process was easy and convenient. At Diamonds USA, we work hard to complete appraisals and offers within 24 hours whenever possible. It’s great to know that the quick turnaround met your expectations. Fast and reliable payouts are an important part of our service. We aim to make every step simple and efficient for our customers. Your satisfaction means a lot to our team. Thank you for choosing Diamonds USA and trusting us with your items.

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