Games look smooth and colorful, I’ll admit, but my balance just drains. Even the “low volatility” slots didn’t keep me playing long. Pretty pictures don’t help when you’re re-depositing all the time.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
the wagering counter only updates when a round closes, which sounds minor until you play a slot with a feature that carries over. mine sat at £310 of £1,000 all evening and nothing moved, and support... See more
I entered two different bonus codes from emails and both gave some generic error. Support said they were “for selected accounts only”, but why send them to me then? Feels sloppy and frustrating.
is it just me or do slots feel way more personal than other games? like that digital wizard is actively laughing at my misery
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the app chat loses everything you have…
the app chat loses everything you have typed if the screen locks, which it does after thirty seconds, so i gave up and used the laptop to ask about the frozen bonus balance
they wanted a selfie
they wanted a selfie, a passport page plus a bank statement for a £60 withdrawal, and the same account had taken 14 deposits with nobody asking questions about any of them.
the site does not remember anything.
the site does not remember anything.
dark mode off, stake reset, autoplay reset, every time i log in.
asked about it and got told to enable cookies, which are already enabled.
the game i had played every week for…
the game i had played every week for months was pulled with no notice at all... found out by opening the app and seeing the tile gone from favourites. no email, nothing on the site, and chat just said providers change.
went through the offer properly with a…
went through the offer properly with a coffee before claiming, and the 5% game contribution on video poker still caught me out, because that list sits on a separate page.
nine minute wait
nine minute wait, and then the agent wanted my email, my date of birth and four digits off the card before i could even ask about the £48 deposit that had gone missing on me!
checked the pending cashout on my lunch…
checked the pending cashout on my lunch again, day 6. the slots are quick, the deposits are quick, the chat answers inside 2 minutes. none of that helps when my own £95 sits in the same status all week with no update.
the kids were in bed so i finally had…
the kids were in bed so i finally had time to use the spins, opened the game, and they had gone. expired that afternoon apparently. no reminder, no countdown, and the email had said 7 days when it landed.
i asked what a pending withdrawal means…
i asked what a pending withdrawal means and whether i could cancel it. the answer covered how to make a deposit. asked again and the second answer covered how to claim a bonus. neither helped.
the app does the easy half well.
the app does the easy half well.
deposits, slots, promos, all fine on a phone.
the cashier, the limits and the documents all need a laptop.
why build half an app and stop there?
six days
six days! for a £120 payout back to a card that has been on the account two years and has passed every check they ever asked for. every reply comes back with the identical processing blurb and nothing else.
four minutes to get into a live…
four minutes to get into a live blackjack seat, then the table closed with the shoe half played and dropped everybody back to the lobby. no message about why, and the hand i was in just vanished.
Katie said the payout had gone
Katie said the payout had gone, then Dan said it was still sat unapproved, then the account page said approved and paid, all inside one afternoon. who are you meant to believe when three of them see one screen?
four days on a £60 withdrawal and the…
four days on a £60 withdrawal and the only thing that has changed is the wording, it said processing on the monday and now it says in progress, same money, same nothing to look at
the agent was friendly and the wait was…
the agent was friendly and the wait was short, so no complaint on either of those. what i still do not have is any explanation of why a verified account needed a second bank statement before a cashout.
counted them
counted them. the lobby claims over 900 games and the A to Z list shows 612, which does not match, and the rest look like duplicate tiles for the same titles under two names each.
the transaction list on the site and…
the transaction list on the site and the one in the app do not agree.
the app is missing two deposits from the 4th and shows a withdrawal twice.
asked support and got told to use the DESKTOP version instead.
the wagering contribution table is…
the wagering contribution table is clear enough when you eventually find it, and thats the problem, because it lives three clicks in and nothing on the offer points you at it.
so the site drops the session
so the site drops the session, the game freezes, the balance lags, all in one evening. any one of those on its own you would shrug at. all three inside two hours of slots on a wired connection though? not my broadband.
deposit limit set at £40
deposit limit set at £40. deposits blocked at £40.
good. then the cashier offered a £10 top up from the game screen and took it without touching the limit.
so which number is the limit actually on?
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
