Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... See more
Company replied
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Review summary
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Reviews shaping this summary
I'm surprised major retailers are using this company -- frustratingly poor customer service. An ecard that should be immediate takes longer than a shipment. When I complained, they said next time "jus... See more
Company replied
I reached out to customer support multiple times and didn't received a response for days. Every payment method I tried for buying a gift card was canceled without explanation. I ended up having to buy... See more
Company replied
Tried to purchase gift cards on multiple websites for a friends birthday: Starbucks Sephora Lululemon Cactus club and all payments were declined. I ensured billing info was correct and used multiple p... See more
Company replied
Company details
Information provided by various external sources
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Contact info
Middle Street 129, 04101, Portland, United States
- cashstar.com
1.2
Bad
762 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was suppose to get a refund on my gift card. Where is it?
I had to cancel an order I made (using both a gift card balance and my credit card). I got an email saying order was cancelled, and I would get a refund of both gift card and credit card. I then tried to use my gift card and it is showing that the "card has no available funds left." Tried calling CashStar and the automated message says I have $0 on my card. Horrible service. No one likes the feeling of having lost money. Companies should not be using CashStar. Even if it is not the company's fault, I will think twice about purchasing anything from a website that uses CashStar.
22 November 2025
Unprompted review
Reply from CashStar
Hello Cristina,
Thank you for sharing your experience with us. We understand how concerning it is to see a zero balance after a canceled order, and we’d like to review this situation and assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and resolve this for you. We appreciate your feedback and the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 11/26/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Visiting this malware website will mess up your computer
For some weird reason I got a Wawa gift card as a class action settlement (yes it was legit), and I was directed to this website to collect it. With the website open in the background, I noticed my computer wasn't going to sleep anymore when unattended.
After doing some investigation, I found that this site was constantly trying to open WebRTC connections to an API on BlackRock's website. In the few hours I had the tab open, CashStar tried to send OVER SEVEN THOUSAND tracking requests without my consent. I closed the tab, and my computer started working normally again.
If you can avoid using this website, please do so. It's extremely sketchy.
20 November 2025
Unprompted review
Reply from CashStar
Hello Catharine,
Thank you for sharing your concerns. We take privacy and security very seriously and appreciate you bringing this to our attention. To assist you further and review the details of your experience, please check your email for a message from noreply.notifications@trustpilot.com, where we’ve requested additional information. Your feedback is important to us, and we want to ensure this is addressed promptly.
Regards,
Maurice V.
CashStar Team.
About 30 minutes ago I bought a £250…
More than 30 minutes ago I bought a £250 egift voucher from CashStar for our work Christmas meal at the Queen's Arms. It said it would arrive in minutes and it hasn't. No email and no link. I can't find any customer services to contact, the telephone number 866 does not work, no live chat, no way of contacting CashStar. I am really worried particularly given that so many people have had problems with their gift cards and getting issues resolved. The link was saying wait a few minutes to see the egift card and now it is saying 'eGift cannot be viewed'. Please can someone help ASAP? Thank you.
22/11/2025 Update - I called the pub from whose website I bought the vouchers from and they gave me an email address to contact (Guest Care). They referred me to another email address to contact (Blackhawk) with a telephone number. I emailed Blackhawk (no reply) and I called the number and spoke to Alfred who looked up my order and explained that there was a “problem” with my order which was not visible to me, but visible to them, which required the order to be reviewed by another team. Whilst he was trying to help, this made little sense to me as my order had been confirmed when the payment was made, but no voucher received. He said someone would call me back in 2-3 hours, which they didn’t. I have now supplied the order reference as requested via Maurice’s CashStar response on Trust Pilot (below). I am at a loss to understand why it is so difficult to contact CashStar for help, and I still don’t have the £250 voucher purchased yesterday. Please help. Thank you.
23/11/2025 Update - thank you Maurice, but I am none the wiser as to what the issue is and why I have not received the £250 voucher which I ordered and paid for 2 days ago.
I have not received any communication from CashStar other the updates below, no promised call and still no solution or timescale as to when this will be resolved. This is very concerning and disappointing. Please can the voucher be supplied or a refund issue ASAP?
24/11/2025 Update - 3 days after purchasing a £250 gift card and still NOT received.
8:36 am - The voucher finally arrived after trying the link again, which finally worked (having previously said 'eGift cannot be viewed').
Very disappointed with the level of customer services which is not joined up. No explanation for what the internal "problem" was with my order or reason for the delay.
For anyone reading this, here are the contact details that might help you if you find yourself in a similar position in the UK.
Mitchell & Butler Gift card support
Customer Service Phone number: 03316305409
I am afraid I can't add the email address as this is not allowed in reviews.
21 November 2025
Unprompted review
Reply from CashStar
Hello Michelle,
Thank you for sharing your feedback. We’re sorry to hear about the delay with your eGift card and understand how frustrating this must be. To assist you as quickly as possible, please check your email for a message from noreply.notifications@trustpilot.com, where we’ve requested additional details to locate your order and resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 11/22/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Update: Finally received gift card
I ordered from GameStop and they said they’d refund me with a virtual gift card through cashstar. I never received anything in my email spam/junk/promotion, nothing received. I tried to message cashstar about the gift card, but since GameStop bought it I didn’t have the necessay information. GameStop is telling me that cashstar sent it on 10/24/25 but still I didn’t receive anything.
Update 11/19/25
Cashstar called me and told me why I didn’t receive the virtual gift card, apparently Gamestop never sent the funds. During my call with cashstar I got transferred to GameStop Support and explained the issue. 2-3 business days later Cashstar sent me the virtual gift card. I’m happy how fast cashstar contacted me, idk if GameStop would have sent it over if they didn’t, because they kept telling me it was already sent.
24 October 2025
Unprompted review
Reply from CashStar
Hello Danny,
Thank you for sharing your experience. We understand how frustrating this must be and want to help resolve it. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist further. Once we have your information, we’ll work with GameStop to ensure you receive your gift card promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 11/12/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Charges you, then cancels your order!
I used cashstar to attempt to by a lululemon gift card for my sister's bday. Lululemon uses cashstar and links to it from their website. My first attempt to purchase a gift card seemed to go through as I received a successful confirmation message initially, only to receive an immediate subsequent email that my order was cancelled for unknown reasons, absolutely no description of what went wrong. So I tried again, same results. I then logged into my bank account to see two pending charges, seems that cashstar will charge your credit card prior to performing any checks on your information. Now I'm stuck waiting for them to return my money, after talking to their customer service they said to wait another 2 days (its already been 2) to see if I get my money back, otherwise have my bank handle it! What kind of software/payment workflow charges you before actually validating all information? Cashstar!!!
6 November 2025
Unprompted review
Reply from CashStar
Dear Evan,
Thank you for sharing your experience with us. We’re truly sorry for the frustration caused by the canceled orders and pending charges. We understand how important timely gift delivery is, especially for special occasions. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can review your case and assist you further. Your feedback is valuable, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 11/13/2025:**
Hello Evan, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Card was sent to wrong email, but was resolved.
Update: Issue was resolved. Turned out the card had been sent to my paypal email, not the email I requested it be sent to in the order form. Customer service reissued the card to the correct email address.
Original review: Bought a £20 gift card online for myself to add to my PSN account. Received an email link to view the card, but there is no card and my account still has £0. Tried contacting the customer support and got nothing back, tried to claim the money back through Paypal and lost that claim.
9 November 2025
Unprompted review
Reply from CashStar
Dear Ryanite,
Thank you for sharing your experience. We’re truly sorry to hear about the trouble with your gift card and the frustration this caused. We’d like to investigate this further and help resolve the issue as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we need to confirm your details to assist you directly. Your feedback is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 11/12/2025:**
Hello Ryanite, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Straight-up Scam
Straight up scam! They take your money with their broken service (broken for 4 years...) and only release the cash after some time... if at all!! You're literally just giving them a zero-interest loan!!
9 November 2025
Unprompted review
Reply from CashStar
Dear Pawel,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must feel. We’d like to look into this further and make things right. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you promptly. Your concerns matter to us, and we appreciate the opportunity to resolve this.
Warm regards,
Josh R.
CashStar Team.
Worse company I have ever gone with
Worse company I have ever gone with. Very surprised big company’s use them. Cause these people like to steal your money. IMO! There a big scam. They keep telling me refund on the way. Ordered a $75 gift card through PlayStation and they keep telling me they did not take my money. But they are full of it. Don’t ever use this company what ever u do. I am always very careful usually. But this one tricked me good. Hope big company’s stop using um gonna give um a bad name. So like I said. Scam,scam,scam
31 October 2025
Unprompted review
Reply from CashStar
Hello Tom,
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration you've encountered. We take concerns like yours seriously and want to ensure this is properly addressed. To assist you further, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com. This message contains a link where you can securely provide the information we need to investigate and resolve your issue. We appreciate your patience and hope to make things right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 11/11/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
DO NOT BUY FROM ROBLOX/CASHSTAR
DO NOT BUY FROM ROBLOX/CASHSTAR THEY SCAMMED ME AND DIDNT REFUND MY MONEY
26 October 2025
Unprompted review
Reply from CashStar
Hello Gustavo,
We’re very sorry to hear about your experience. At CashStar, we take customer concerns seriously and want to help resolve this issue. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com. It contains instructions to securely share your information with us so we can investigate and support you appropriately. We appreciate your patience and the opportunity to make things right.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 10/28/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
No explanation and no credit refund on…
No explanation and no credit refund on the credit card.
I ordered two e-gift cards through Thrift Books and they use CashStar to process them. The order went through immediately, but within seconds, I received a second email stating they could not process the order, no explanation. I called my card company and they stated there was no problem and the charge went through.
Apparently, this company likes to collect your money for its own use and then at some point will issue a credit.
They provide a link to access their Customer service team, but that is a black hole. I am hoping I don't have to do a charge back with Chase over this. Order number CNPZD7DM6K5.
There was no email as mentioned in the reply in the inbox, Spam or trash.
20 October 2025
Unprompted review
Reply from CashStar
Hello Ron,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. To assist you further, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com. It contains a secure link where you can share your contact details with us. Once we receive your information, we’ll be able to investigate your order and provide the support you need. We appreciate your patience and the opportunity to make this right.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 10/28/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
i made a purchase of 195 usd robux…
i made a purchase of 195 usd robux giftcard it got cancelled but still charged me i contacted the support they told me wait 1-3 business days and i did its been 7 days now and still no money back please help i need this money urgently i can’t believe i don’t have my money or the giftcard hence it was cancelled
15 October 2025
Unprompted review
Reply from CashStar
Hello there,
Thank you for bringing this to our attention. We're truly sorry to hear about your experience and understand how frustrating this must be. We’d like to help resolve this as quickly as possible. To protect your privacy and gather the necessary details to assist you further, please check your inbox for a message from noreply.notifications@trustpilot.com and respond with the requested information. We’re committed to making this right and appreciate your patience.
Maurice V.
CashStar Team.
**UPDATE FROM CAHSTAR.COM 10/25/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
If there were 1/2 a star
If there were 1/2 a star, this company would get it. Thrift Books had an offer that was perfect for me. Buy an e-gift card each for $25 minimum. I ordered two e-cards for myself using a credit card without a balance and a hefty amount of credit. The order went through and immediately the next email was a rejection.
I tried again with a different credit card, with and without a VPN on, using PayPal and finally using my husband's laptop and his credit card. All sold and all rejected with the same form letter.
After complaining to Thrift Books, they provided the URL for CashStar customer service. I wrote them without a response. The promotion is over.
Hello Ryan,
We regret to inform you that we were unable to process your order. To ensure the safety of all transactions, every order goes through a validation process. Unfortunately, your order did not meet one or more of our security checks and was therefore cancelled.
While we don't have access to the specific reason, our system reviews multiple factors during the validation process. If any detail is flagged, the order may be automatically declined to protect our customers.
We have released your charges back to the original form of payment. Please note that based on your financial institution, the funds may be available immediately or may take 1 to 3 business days to be released. If you need quicker access to your funds, please engage your financial institution. This email can serve as an attestation that we will not be collecting payment for this order.
We apologize for any inconvenience this may have caused and appreciate your understanding. Please keep this message for your reference.
If you have any additional questions or concerns, click here to access our customer support tools. Please refer to your order reference number #CNPZDxxxx.
Please keep this message for your reference.
Thank you,
Gift Card Customer Service Team
I currently have $150 of charges on one Chase credit card and $150 on a 2nd Chase credit card and my husband's Chase card has an additional $50 charge, all without receiving any e-cards.
20 October 2025
Unprompted review
Reply from CashStar
Hello Ryan,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've encountered. We understand how frustrating it must have been to face repeated order rejections and not receive a timely response. We’d like to investigate this further and assist you directly. Please check your inbox for a message from noreply.notifications@trustpilot.com, where we’ve requested additional information to help resolve this matter. We appreciate your patience and the opportunity to make things right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 10/23/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
never buying from this again.
I wish I could give CashStar zero stars. I bought a $300 gift card, and it’s been way past 3 business days, and I still haven’t received anything. Their site says “delivery within a few hours,” but that’s clearly not true. I’ve checked my email, spam folder, everything — nothing.
I’ve tried reaching out to customer support, and they’re either super slow or don’t help at all. For the amount of money I spent, this is completely unacceptable. I just want my card or my money back. This has been such a frustrating experience — never using CashStar again.
19 October 2025
Unprompted review
Reply from CashStar
Hello,
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must be to wait for a $300 gift card, especially when our site promises quick delivery. Delays like this are not the experience we aim to provide, and we sincerely apologize for the inconvenience. To help resolve this as quickly as possible, please check your inbox (including spam/junk folders) for an email from noreply.notifications@cashstar.com — we’ve reached out to gather more information so we can assist you further. Thank you for your patience, and we hope to make this right.
Warm regards,
Josh R.
CashStar Team.
Most likely a scam
I’ve decided to order a $300 dollar Roblox gift card with my debit card and apparently it didn’t go through. I've been waiting for my refund as it says for 48 hours as my money is pending and this feels like some sort of scam, if i don’t get my card or money back I’m gonna have to report this as fraudulent please don’t use this site they also don’t respond to ur support request. If you want more details I can provide the proof of my back and forth process as my card provide says they can’t do anything about it.
Update - again they just told me to buy another one or wait 1 to 2 days which ive already done.
13 October 2025
Unprompted review
Reply from CashStar
Hello Jeremy,
Thank you for reaching out and sharing your experience—we’re very sorry to hear about the trouble you’ve encountered with your Roblox gift card purchase and the pending charge on your debit card. We understand how concerning this must feel, especially when you’ve been waiting for a resolution and haven’t received a response from support. We’d like to review your order and help resolve this as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com
and respond with your details so we can investigate further and assist you directly.
Warm regards,
Gaby S.
CashStar Team.
Request for Refund or Immediate Delivery
Hello,
I placed an order more than 24 hours ago for a $10 Roblox Gift Card, but I have not received any confirmation email, the product I paid for, or even an automated reply. The payment was processed through PayPal but remains in authorization status, and customer support has not responded.
Order Details:
Transaction ID: 751071229F673911N
Payment Format ID: CNPZD78AN6M
Order Reference: ROBLOX D37WXAXQX
This purchase was intended as a gift (birthday option selected), so timing was important. I either request immediate delivery of the purchased card or a full refund of the amount paid.
At this point, this website appears unreliable since it has failed to deliver the product or respond to customer inquiries. I expect a quick response and immediate resolution.
15 October 2025
Unprompted review
Reply from CashStar
Hello Brandon,
Thank you for taking the time to share your experience—we’re very sorry to hear that you haven’t received your Roblox gift card or a confirmation email after placing your order. We understand how disappointing this must be, especially since the purchase was meant as a birthday gift and timing was important. We’d like to review your order and help resolve this as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com
and reply with your details so we can investigate further and ensure you receive the assistance you need.
Warm regards,
Gaby S.
CashStar Team.
**UPDATE FROM CASHSTAR 10/19/2025:**
Hello Brandon, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
I accidentally ordered a physical gift…
I accidentally ordered a physical gift card and tried to cancel it within 30 minutes or placing the order. After contacting customer service, I was told that it was non refundable because there is a potential for fraud. How can you not cancel the order? There was no way that that I could have received the card.
I contacted them again and they did that according to their terms and conditions, gift cards are non refundable.
This is unacceptable, the company 100% could have refunded my money before the card shipped. It is a deceptive and malicious act.
I will be contacting Oura ring, and American Express customer service.
***Update 10/18/2025*****
CashStar sent me an email saying that they would like to help me. I emailed them two days ago and have yet to hear anything back. Seems like they wanted to save face and put in hear that they “were working towards a solution”. Still haven’t gotten my money back.
14 October 2025
Unprompted review
Reply from CashStar
Dear Martin,
Thank you for sharing your experience—we’re very sorry to hear about the frustration this situation has caused. We understand how disappointing it must be to have your cancellation request denied, especially so soon after placing the order. While our policies around physical gift cards are in place to help prevent fraud, we absolutely want to take a closer look at your case. Please check your inbox (including spam/junk folders) for an email from noreply.notifications@trustpilot.com—we’ve sent a request to gather more information so we can assist you further. We appreciate your feedback and the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 10/19/2025:**
Hello Martin, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
terrible
terrible. give me my refund. I spent 300 USD to give my little sister headless on roblox for a suprise and now I am left -$300 for no reason, I lost my money, and I want it back. I’ve contacted support and called twice and they said i’ll get a refund in 24-48 hours. If i don’t get it by then it is guaranteed a scam and I will be filing a dispute with my bank and report to consumer protection. my order number is #CNPZD78MABU and I am expecting a refund ASAP. If you can take my money so quickly, why can’t you give me back my money just as quick. Just terrible. absolute a-holes
13 October 2025
Unprompted review
Reply from CashStar
Hello,
Tthank you for reaching out and sharing your experience. We're truly sorry to hear about the frustration you've encountered regarding your recent order. We understand how important this purchase was, especially as a surprise for your sister, and we regret that it didn’t go as expected. We’ve noted your concerns about the refund timeline and want to help resolve this as quickly as possible. To proceed, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request for additional information so we can assist you further. We appreciate your patience and look forward to making this right.
Warm regards,
Josh R.
CashStar Team.
Two purchases, nothing received
Bought two gift cards on roblux.cashstar.com. The site showed an error after payment. Tried again with another credit card: same error -but the money was still taken from my account, for both purchases.
I received nothing, no gift card, no confirmation, and customer service is completely unreachable.
This site is fraudulent and not trustworthy. Avoid it at all costs! I have lost my money and there is no way to get a refund.
12 October 2025
Unprompted review
Reply from CashStar
Dear Marcelo,
We’re very sorry to hear about your experience and truly understand how concerning it is to see charges go through without receiving your gift cards or confirmation. This is not the experience we want for our customers, and we take these matters seriously. To help resolve this quickly, please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out via Trustpilot to gather the necessary information and assist you further. Thank you for bringing this to our attention.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 10/14/2025:**
Hello Marcelo, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
avoid (for now)
similar to john's review, i also bought a 300 dollar giftcard for a friend and they claimed they would refund my purchase, it's been almost 48hrs and still no sign of a refund, they also did not get back to my when i emailed them about the incident, i have bought from them before and have had zero issue so i'm a little confused as to why it's now beginning to cause trouble, they'll probably reply with the same copy paste response they give everyone anyway
if this matter is resolved quickly i will be updating this review!
(edit 15/10/2025) my bank gave me a refund then took it off me an hour later (?), still have not received payment but I will update if this changes!
10 October 2025
Unprompted review
Reply from CashStar
Dear John,
Thank you for sharing your experience—we’re sorry to hear about the delay in your refund and the lack of response to your email. We understand how confusing and frustrating this must be, especially since you've had smooth transactions with us in the past. We want to make this right and assist you as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out via Trustpilot to gather the necessary details to help resolve this issue. We appreciate your patience and hope to turn this around for you.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 10/14/2025:**
Hello John, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
I paid €75 for a PlayStation gift card…
I paid €75 for a PlayStation gift card on playstation.cashstar.com. The site showed an error after payment, but the money was still taken from my account.
I received nothing, no gift card, no confirmation, and customer service is completely unreachable.
This site is fraudulent and not trustworthy. Avoid it at all costs! I have lost my money and there is no way to get a refund.
11 October 2025
Unprompted review
Reply from CashStar
Hello Zina,
Thank you for sharing your experience with us. We're very sorry to hear that you encountered an error during your purchase and did not receive your PlayStation gift card or confirmation. We understand how concerning this situation is and want to help resolve it as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com. It contains a secure link where you can provide your contact details so we can investigate and assist you further. We appreciate your patience and look forward to making this right.
Regards,
Maurice V.
CashStar Team.
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