Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm surprised major retailers are using this company -- frustratingly poor customer service. An ecard that should be immediate takes longer than a shipment. When I complained, they said next time "jus... See more
Company replied
I reached out to customer support multiple times and didn't received a response for days. Every payment method I tried for buying a gift card was canceled without explanation. I ended up having to buy... See more
Company replied
Tried to purchase gift cards on multiple websites for a friends birthday: Starbucks Sephora Lululemon Cactus club and all payments were declined. I ensured billing info was correct and used multiple p... See more
Company replied
Company details
Information provided by various external sources
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Contact info
Middle Street 129, 04101, Portland, United States
- cashstar.com
1.2
Bad
762 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM
Bought 2 500 dollar roblox giftcards for my friends. Complete bullshit. No conformation email or anything. Contacted support, they said they’ll refund within 24-48 hours. It has been 4 days and still nothing. They told me to contact my bank, which I did, and they said that the transaction already went through. It says error when purchasing, and it dosen’t even show up in the orders section in CashStar! This is a complete scam!
2 September 2025
Unprompted review
Reply from CashStar
Dear Zeke,
Hi there, thank you for taking the time to share your experience. We're truly sorry to hear about the trouble you've had with your Roblox gift card purchase and the delay in receiving your refund. We understand how frustrating it must be not to receive a confirmation email or see the order in your account, especially after contacting support and your bank. To help us investigate this further and assist you directly, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve reached out to gather more information. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 09/10/2025:**
Hello Zeke, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
blocked them from using credit card
blocked them from using credit card - scammers
8 September 2025
Unprompted review
Reply from CashStar
Dear Lois,
Hi there, thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must be to feel blocked from using your credit card. We take these concerns seriously and would like to look into this further to help resolve the issue. Please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can assist you directly. We appreciate your patience and the opportunity to make things right.
Warm regards,
Josh R.
CashStar Team.
Unresponsive Customer Service and Payment Issues
I reached out to customer support multiple times and didn't received a response for days. Every payment method I tried for buying a gift card was canceled without explanation. I ended up having to buy a gift card from Amazon, and it worked perfectly fine. This was a frustrating experience. I hope I won’t be using this service again.
5 September 2025
Unprompted review
Reply from CashStar
Hello Mihran,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you had with your payment attempts and the delay in receiving support. To better assist, please check for a message from noreply.notifications@trustpilot.com, where we’ve requested more details so we can review this matter directly.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 09/09/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
It took 2 hours which is really nice and got my gift card
It took 2 hours which is really nice delivery, i got awarded gift card as promised, its worth it.
15 August 2025
Unprompted review
Reply from CashStar
Hello Luka,
Thank you for your positive feedback! We’re glad to hear you received your gift card promptly and as promised. We appreciate you taking the time to share your experience and look forward to serving you again in the future.
Regards,
Maurice V.
CashStar Team.
Paid for 2 playstation cards at 60€
Paid for 2 playstation cards at 60€, cashstar wrote me an email saying there was an error and I still haven't been refund! Is this a scam?
13 August 2025
Unprompted review
Reply from CashStar
Hello Lucas,
Thank you for sharing your feedback. We’re sorry to hear about the trouble with your PlayStation card order and the refund delay. To assist you further, please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can review your case promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/15/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
BOOTS eGIFT CARD
BOOTS eGIFT CARD - Links don't work, unable to access or get any help, has been going on for MONTHS
UPDATE: 18/08/2025 Cashstar no email has been received and the telephone number provided just goes to a voicemail saying 'we are closed' . I will await your prompt response.
14 August 2025
Unprompted review
Reply from CashStar
Dear Thorburn,
We’re sorry to hear about the ongoing difficulties you’ve experienced with accessing your BOOTS eGift Card and the frustration of not being able to get assistance for months. Please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can look into this further and work toward a resolution.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/17/2025:**
Hello Thorburn, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Do not use! Cheats!
I would likento give them a zero. This is a scam company. I went to crate and barrels website to buy a gift card and that took me to cash star. As stated by multiple reviewers, the transaction failed and the company is yet to return my money. Finding their number is very difficult. Once I did, they told me that I would be refunded within 24 to 4 8 hours becasue the transaction took failed. It's been 4 days, they have not yet refunded anything.
6 August 2025
Unprompted review
Reply from CashStar
Dear Swati,
We’re sorry to hear about the difficulties you experienced when trying to purchase a gift card through the Crate and Barrel website and the frustration caused by not yet receiving your refund. We understand you mentioned being told the funds would be returned within 24–48 hours after the transaction failed, but that it’s now been four days without a refund. Please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather more details so we can investigate this further and work toward resolving the matter for you.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/12/2025:**
Hello Swati, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Disappearing funds!
Got a £284 TUI giftcard through my work Achievers scheme - tried to use it against my only TUI holiday booking. It hasn't worked - TUI have not received the funds. I raised a complaint through Cashstar and they say it has been redeemed.
I would avoid.
3 August 2025
Unprompted review
Reply from CashStar
Dear Y.Simms,
We’re sorry to hear about your experience with your £284 TUI gift card not working as expected and understand how frustrating this must be, especially with your holiday booking. We see that you mentioned raising a complaint with us and being advised that the card was redeemed, but we’d like to look into this further. Please check for an email from noreply.notifications@trustpilot.com, as we’ve requested some additional information to help us investigate and work toward a resolution for you.
Warm regards,
Josh R.
CashStar Team.
Need a Refund
I would highly appreciate it if i can get a refund i brought a 75 USD roblox card on the site
And haven’t received a code and it’s been hrs
Still waiting for a refund or a code for what i paid for my order number CNPZD7GWWKY
I will never purchase without reading the reviews, atleast ive learned my lesson.
still never got my refund 3 days later, when i try calling the support number all they say every 2 minutes is "We apologize for the delay we will be with you shortly." complete bullshit. 75$ Gone to waste
3 August 2025
Unprompted review
Reply from CashStar
Hello there,
Thank you for sharing your feedback. We’re sorry to hear you haven’t received your Roblox code and understand how frustrating this must be. To assist you further, please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to gather the necessary details to resolve this matter.
Maurice V.
Cashstar team.
**UPDATE FROM CASHSTAR 08/12/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Cashstar team.
Money held hostage and ignored by customer support
Their PlayStation gift card service was not working: when I tried to pay, I got an error saying the payment had been refused. I tried four times using two different payment methods, thinking that my payments were BEING REFUSED as the error told me. In reality CashStar has actually reserved money on my credit card and paypal account for gift cards I will never receive (and don't want anymore, CashStar I want you to cancel the pending charges).
The worst part though is how this situation was handled by CashStar.
First of all, CashStar customer support is only reachable by submitting a form on their platform (from the Netherlands at least). There is no phone number, e-mail or chat option. You don't even get a confirmation e-mail when you submit the form.
Second, they just simply do not respond. I have not received any kind of reaction to my two messages. I think they are just letting the pending charges expire, which means I am missing 4x 60 euros of spendable income for as long as that takes. Incredibly LAZY handling of this problem. The least you can do is send me a message informing me and CashStar is either too lazy or too incompetent to manage even that.
I will never buy a PlayStation gift card again as long as CashStar is the company handling them. Or any other giftcard managed by CashStar.
12 July 2025
Unprompted review
Reply from CashStar
Hello Anoniem,
Thank you for sharing your feedback. We’re sorry to hear about your experience with your PlayStation gift card purchase attempts and the difficulty reaching our support team. To assist you further, please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request more information so we can look into this matter directly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/12/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
I made an order of $449 gift card and…
I made an order 8/3 of $449 gift card and said unable to process order, it’s been a week and still no refund from them.
My order number #CNPZD7R9TA4. RESOLVE THIS NON SENSE
Update: I received my refund today 8/9
2 August 2025
Unprompted review
Reply from CashStar
Hello Nataly,
Thank you for sharing your feedback. We’re sorry to hear about the issue with your order and the delay in receiving your refund. We’d like to look into this further. Please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request additional details so we can assist you directly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/09/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
❌ Terrible Service – Money Taken, No Gift Card Received!
I purchased a gift card through CashStar and the amount was immediately deducted from my bank account. However, I received a message saying: "Unable to process your order", and I never received the gift card or any clear explanation.
I tried to contact their customer support, but got no response. There’s no proper way to track the order status, and the lack of communication is extremely frustrating.
This is completely unprofessional and unacceptable. A company handling digital payments should have a much better system in place to protect customers and respond to issues.
I do not recommend using CashStar at all. If I don’t get a resolution soon, I will dispute the charge with my bank.
⚠️ Please be careful — avoid using this service until they fix these major problems and start respecting customer trust.
6 August 2025
Unprompted review
Reply from CashStar
Hello,
Thank you for sharing your review. We're very sorry to hear about your experience with your gift card order, including the charge to your account, the error message you received, and the difficulty reaching our support team. We understand how frustrating this must be and take your concerns seriously. To better assist you, we’ve requested more information via an email from noreply.notifications@trustpilot.com. Once we receive your details, we’ll gladly look into this further and work toward a resolution. We truly appreciate your patience and the opportunity to make things right.
Warm Regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/10/2025:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
I would highly appreciate it if i can…
I would highly appreciate it if i can get a refund i brought a 150 roblox card on the site
And haven’t received a code and it’s been hrs
Still waiting for a refund or a code for what i paid for my order number CNPZD7R8XPB
I got my refund back after two days thank you so i will give it 3 stars im aware now that i won’t just go purchasing without reading reviews first
2 August 2025
Unprompted review
Reply from CashStar
Hello there,
Thank you for your review, and we're sorry to hear you haven't received your Roblox gift card. We understand how important timely delivery is and want to make this right. Please check for a message from noreply.notifications@trustpilot.com, as we've reached out to request more information so we can look into your order and assist you further.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/07/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Payment Rejected
Huge risk of payment declining and not refunding you for a 1-2 week period - approach with caution!
As someone residing in the US with multiple different US based payment methods, every single one of them was declined. Rather than receive help from support, you'll simply be shooed off and told they have no details and to just buy a physical plastic card elsewhere. Their "response" to this review was just the exact same copy-pasted message, only from a different name. I have never experienced as awful of service as I have with CashStar and recommend nobody to purchase from them unless they get their act together - 2 stars only because they don't outright take your money and refuse to give it back.
They don't seem to want to provide the customer service at all, so why should you do business with them? What is going on in this company?
3 August 2025
Unprompted review
Reply from CashStar
Hello Ryan,
Thank you for your feedback. We're sorry to hear about the trouble you experienced with payment processing and that your concerns weren’t resolved to your satisfaction. This is not the experience we want for our customers. To better assist you, please check for an email from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can look into this further.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 08/07/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Been given a Morrisons giftcard from…
Been given a Morrisons giftcard from Tameside council through my sons school for dinners through the summer holidays, the link provided just says page not found and to call a premium number which I can’t do. Can’t contact school as it’s the 6 weeks holidays, Morrisons said they can’t help! Useless!
3 August 2025
Unprompted review
Reply from CashStar
Dear Angela,
Thank you for sharing your experience with us. We’re truly sorry to hear that you’ve been unable to access your Morrisons gift card and understand how frustrating it must be—especially during the school holidays when it’s harder to find support. We’ve requested further information via an email from noreply.notifications@trustpilot.com so we can look into this and assist you directly. Please know we’re here to help resolve this as quickly as possible.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/04/2025:**
Hello Angela, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Tried to purchase gift cards on…
Tried to purchase gift cards on multiple websites for a friends birthday: Starbucks Sephora Lululemon Cactus club and all payments were declined. I ensured billing info was correct and used multiple payment methods. Nothing works. It’s a shame that every business uses Cashstar
31 July 2025
Unprompted review
Reply from CashStar
Hello Melissa,
Thank you for sharing your experience. We’re sorry to hear about the trouble you had completing your gift card purchases across multiple sites. We’d like to learn more and help resolve this issue. Please check for a message from noreply.notifications@trustpilot.com—we’ve sent a request for additional information so we can assist you directly.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/05/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Scam, didn't get 60€ gift card
Bought a roblox 60€ card, everything worked etc etc but didn't get the email to redeem it. Contacted support, and never got an answer.
Edit: got an answer, but they just say the order has not been processed; though on the site, it says it has been processed successfully, and the gift card is there. Though there is no way to claim in, because I need a mail to arrive, BUT IT DIDN'T
31 July 2025
Unprompted review
Reply from CashStar
Hello Porcello,
Thank you for bringing this to our attention. We’re sorry to hear about the trouble receiving your Roblox gift card email and the confusion regarding your order status. To better assist you, please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request additional information so we can investigate further and resolve this for you.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/05/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
The worse service that ever had
The worse service that ever had, i tried to buy a gift card yesterday for a birthday that is today, my gift card was unable to be processed from i don't know what reasons and they took $600 from my account , no refund yet.
29 July 2025
Unprompted review
Reply from CashStar
Hello Ecaterina,
Thank you for sharing your experience. We're sorry to hear about the issue with your gift card order and the concern regarding the charge. We’d like to look into this further and assist you directly. Please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can investigate and help resolve this promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/05/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Bought $10 Robux giftcard but no robux
Bought $10 Robux giftcard and was claimed by the recipient but received nothing but a free hat. Went to the CashStar support page and it says PAGE NOT FOUND. Roblox should not be working with this company. Totally unprofessional. Would give it 0 stars if I can.
24 July 2025
Unprompted review
Reply from CashStar
Dear Zoe,
Thank you for sharing your feedback. We're very sorry to hear about your experience with the Robux gift card and the trouble accessing our support page. We understand how frustrating this must have been, especially when the issue wasn't resolved and the support path was unclear. To better assist you, we’ve sent a message via Trustpilot from noreply.notifications@trustpilot.com requesting more details. Please check your inbox when you have a moment—once we receive your information, we’ll do our best to make things right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/03/2025:**
Hello Zoe, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Bought a $10 Roblox Giftcard
I bought a $10 Roblox Giftcard on the 6th of July 2025, and got charged for it. I then received an email telling me to wait to receive my card then immediately, I got another email saying that my transaction failed although I got charged for it.
I went over and emailed their customer service, writing my issue, order number, email, and amount. A day later, I received the first email that said it is going to take about 72hrs for the cancellation and return of fund to complete.
I had waited 72hrs and didn't receive any payment yet. I emailed them and they took two bloody days to respond with an unnecessary comment again.
I then contacted my financial institution about it and they asked for the website link, amount spent, and an ARN code. I straightly went to email the Roblox Cashstar customer service and they sent "screenshots". There was a big blank after they said here are the screenshots. They're really starting to get on my nerves. I asked for the bloody ARN code and they keep dodging the question.
All I need is the ARN code to be able to get my refund.
I don't recommend buying anything Cashstar and I apologise to people who got scammed by them. Their customer service is VERY BAD: they take forever to respond and deliver you useless responses. Note that I'm not from the US so I cannot contact their phone number. This is what I got to deal with
6 July 2025
Unprompted review
Reply from CashStar
Helloy Ivo,
Thank you for bringing this to our attention. We’re sorry to hear about the trouble you've experienced and understand how frustrating this must be. We’d like to review your case further and assist you with the information you’re requesting. Please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more details so we can follow up directly.
Maurice V.
CashStar Team
**UPDATE FROM CASHSTAR 07/30/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team
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