documents checked in two days, after that withdrawals quick
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came back after months, account still fine, balance preserved
Amanda from support ticket was polite, but answered a completely different question. I asked why KYC had restarted; the reply explained how to clear browser cache. Honestly, that is such a daft... See more
Signed up on a wet tuesday evening while waiting for a delivery slot to be confirmed, took the welcome bonus without reading much, and spent the next week not understanding why my balance would not le... See more
Company details
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Expert Choice 🎯 Top welcome bonus today
Contact info
United States
- casino-ranking-center.com
No recent history of asking for reviews
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my main problem was that verification…
my main problem was that verification started only after I requested a payout.
i did not know a game could sit in the…
i did not know a game could sit in the lobby without being playable, so i spent a while assuming i had broken something on my account before support said it was a licence thing.
In my case
In my case, the same card photo requested again with no reason.
My online reservation for the bingo…
My online reservation for the bingo hall did not appear at reception. I showed the confirmation email, and the desk still made me buy a walk-in pack at a different price.
Live chat kept sending the same 'please…
Live chat kept sending the same 'please wait' line every few minutes. Fine, but after forty minutes the issue was still untouched and my coffee had gone cold on the desk. Nobody should need three chats for one obvious answer.
The issue was not about losing money
The issue was not about losing money. It was that the expiry time was shorter than advertised, which made the process feel unreliable.
Had to check the same issue on mobile…
Had to check the same issue on mobile and desktop because each page displayed a different status
Hard to feel calm when the account disagrees with itself
The account screen didn't make anything any clearer
manual review on every withdrawal?
casino doesnt deliver what it promises.
The same bank statement was requested…
The same bank statement was requested for the third time.
Bonus progress froze at 72%.
Bonus progress froze at 72%.
I played another slot, logged out, logged in again, and it still showed the unchanged number while my balance continued moving.
The status gave no indication of what was supposed to happen next
Queue sat at position 5 until chat…
Queue sat at position 5 until chat reset.
my second bank statement upload was…
my second bank statement upload was marked unreadable again.
I only used a small amount
I only used a small amount, yet the whole experience felt more stressful than enjoyable. The account area didn't provide any useful context.
Maybe I looked too often
Maybe I looked too often, but the 35 withdrawal sat on pending every time.
Chloe in inbox gave me a different answer from yesterday's representative.
The status gave no indication of what was supposed to happen next.
I noticed the agent ignored the actual…
I noticed the agent ignored the actual question after making a small deposit.
The crash game froze on a delayed train…
The crash game froze on a delayed train and I lost the round.
cashier crashed during a deposit.
Loads of games missing after I…
Loads of games missing after I registered.
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