Casino777.be Reviews 

2,468
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

Ann the customer service who help me back my winning bets. They are indeed legit casino who is providing fair game to their customers. I chatted them privately asking about my loosing balance and th... See more

Rated 3 out of 5 stars

I have problem to login my details are correct but it keeps on login again. I asked help from the support team they say they contact technicians support but after 8 hrs nothing happen again. And con... See more

Company replied

Rated 1 out of 5 stars

The worst casino ever! I made a deposit with crypto, and it's 4th day support can't tell the deadline I will get it... Not recommend you to use it all

Rated 3 out of 5 stars

I dislike the fact that a deposit is instant but the withdrawal takes a whole day to process, When you place a live bet it “times out a lot”.. Aside that it was a great experience

Company replied

Company details

  1. Casino

About Casino777.be

Written by the company

Casino777.be is de nr.1 Belgische online casino operator, en biedt 100-en slotmachines, dice games, live casino alsook spannende promoties en een loyaliteitsprogramma.

Casino777.be est le premier opérateur belge de casino en ligne, offrant des centaines de machines à sous, des jeux de dés, du live casino, des promotions passionnantes et des récompenses basées sur la fidélité des joueurs.

Casino777.be is the #1 Belgian online casino operator, offering 100s of slot machines, dice games, live casino as well as exciting promotions and loyalty rewards.


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2.9

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TrustScore 3 out of 5

2k reviews

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2.9

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(2,468)

100 reviews in the last 12 months

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Rated 1 out of 5 stars

Fraud - Beware!!

Fraud. Beware! The gladly accept deposit with Skrill, but has stalled my withdrawal for many weeks because they claim that they are experiencing "difficulties". They can't withdraw to my VISA card, and they can not withdraw to my bank account, because I have a bank account with Revolut. Casino777/Bet777 does not tell its players that they are unable to withdraw funds. However they suggest that I could return the money to the casino and "play more". The also suggested that I could fly back home and open a bank account, pay a 50 pound yearly fee, and also a 60 pound foreign exchange fee for the transfer which they will not reimburse.

Worst casino and sportsbook ever. They will probably answer this thread and say that I should contact support. I have done that 15-20 times. At this moment they have over 700 euros which is mine. They often answer customers here and encourage to send them an email, but they can't and won't do nothing. It is important that everyone that experiences anything similar makes a complaint to the Belgium Gaming Commission.

15 October 2019
Unprompted review
Rated 1 out of 5 stars

Terrible app and even worse website

Terrible app and even worse website. Absolutely unusable.

24 September 2019
Unprompted review
Casino777.be logo

Reply from Casino777.be

Dear Jon,

We are sorry to hear that our app and website has not been working in your favour.
It is very important to us to keep our players satisfied and every feedback we receive from players are of value and we also take it into account to improve our services.
In order to help you and understand what exactly you are having problems with, please do contact us on our live chat or our email address which is support@casino777.be and we will take it from there.
We hope to resolve this together with you very soon, so you can continue to enjoy our extensive range of games on our website.

Best regards,
Casino777

Rated 1 out of 5 stars

777.be Casino - Very Poor Experience with Withdrawal

Have been waiting almost 3 weeks for a withdrawal to be processed. Provided all ID docs as requested. As part of "final validation" they supposedly need to phone me. I provided 3 legitimate phone numbers and for the past 2 weeks i have been told that they have tried to call me over 10 times without success....that there must be connection problems. I have no record of any missed calls on 2 of the 3 numbers provided so I believe this to be a lie. No one else in the world has a problem calling me. I can only assume that this is 777.be casino strategy to avoid having to pay me what is rightfully mine. Steer clear of 777.be casino. They are quick to take your money but poorly lacking when it comes to paying out. Not fair!!

Update 27 January 2018. Well surprise surprise, within a day or 2 of posting reviews online, suddenly the connection problems sort themselves out (excuse the cynicism). After numerous missed calls over a 10 day period, I finally get to talk to someone. They confirm my details and say everything is fine, that my withdrawal will be processed. OK, progress, or so I thought. I then get an email asking for a scanned copy of the front and back of my credit card as well as a copy of my credit card statement. OK, no problem...sending copy of a credit card is a normal part of validation on most online casinos...I'm used to this....have never been asked to send copies of credit card statement to any other casino though. Oh well, I've got nothing to hide. So I send this off. Wonder why it took 4 weeks to request this info? According to 777.be, once phone validation was complete, we were good to go. Not true it seems. So, right from Day 1, my withdrawal request was a wire transfer to my nominated bank a/c. Copies of bank statements etc were provided. I have now received another email from 777.be saying that they need me to confirm the deposits made using my credit card (if they looked at the statement I sent them they would have seen this for themselves), and they are now saying that the withdrawal must be back to the account the deposit was made from. i.e my credit card. Interestingly credit card withdrawal was not an option on their site so my only option was wire transfer. So, they now ask for copies of bank statements and SWIFT etc for a credit card account. After a month of providing every form of documentation I can, 777.be are still making excuses and quoting terms and conditions as a reason they cannot process my withdrawal. At the end of the day they can do what they like and there's not much I can do about it except let the world know to steer clear of them Stay tuned for the next edition of this saga. I am not confident I will ever see my $$.

Update 28 January 2019. So, now I receive an email saying they have not received a copy of my bank statement. This is a complete lie for 3 reasons.
1. I emailed it on 5 January 2019 and received an automated response saying my email had been received.
2. I downloaded it via their website on 5 January 2019 and received confirmation that it had downloaded successfully.
3. When I again received an email on 6 January saying they still did not have it (another lie), I emailed it again. This time I actually received an email from a casino representative saying they had received my email and that a phone call verification was needed (see above to read about that painful experience).

So, more lies and dishonesty. Stay tuned for the next update.

30 January 2019. After much angst, I'm pleased to report that 777.be have paid out my withdrawal. CASE CLOSED.

18 January 2019
Unprompted review
Casino777.be logo

Reply from Casino777.be

Hello,


Thank you for contacting Casino777.

Sorry to hear that you have a bad experience with your withdraw. All payment validations shall take place normally within one working day after the user’s request. However, the phone validation is part of the procedure, and we do try to call our players everyday until we reach them. I would like to invite you on the live chat, and hopefully you can confirm the day and time you can be reached. Once the phone validation took place, it can be sent off to the financial department, who will finish the withdrawal.

Should you have any further questions, please feel free to contact us via CHAT!

Best regards,
Kim

Customer Service
Casino777.be

Rated 2 out of 5 stars

WIN THE MATCH = NO MONEY

I had no problems with the site until i started betting on eSports. I bet on a match that had ended pretty quickly, yet the bet was still open for 48 hours. I contacted support multiple times and they only said "the bet will be settled soon". After those 2 days, i received my money back WITHOUT the win i was supposed to get (since the team I bet on had won). Winning a bet and not receiving the money is UNACCEPTABLE. Unfortunately there aren't many belgian betting websites.

4 October 2018
Unprompted review
Rated 1 out of 5 stars

Oplichters 1ste klasse begin nooit aan …

Oplichters 1ste klasse begin nooit aan casinos mensen !!!!!

30 January 2018
Unprompted review
Casino777.be logo

Reply from Casino777.be

Beste Mariangela,


We stellen het op prijs dat je ons gecontacteerd hebt.

Het spijt me te horen dat je nog niet hebt gewonnen op Casino777. Ik begrijp dat je hierdoor niet ten volle kan genieten van ons uitgebreide spelaanbod.

In ons online casino bieden we enkel kansspelen aan zodat al onze spelers evenveel kans hebben om te winnen. Elk resultaat komt uit een Random Number Generator wat betekent dat zowel winst als verlies volledig willekeurig is.

Het aantal winnaars op onze website groeit dagelijks. Wij hopen dat we jouw naam binnenkort ook zien verschijnen al kunnen we helaas zelfs onze trouwste spelers geen grote winst garanderen.

Wat we wel beloven is onze dienstverlening te blijven verbeteren zodat je te allen tijde op ons kan rekenen voor het beantwoorden van eender welke vraag.

Daarenboven zal Casino777 je blijven trakteren op extra bonussen via quizzen, wedstrijden en promoties.

Hopelijk zien we nu snel een mooie winst op je account verschijnen!

Ik hoop je hiermee voldoende te hebben geïnformeerd. Mocht je nog vragen hebben, aarzel dan niet om met ons contact op te nemen.


Met vriendelijke groeten,

Robin

Casino777
https://www.casino777.be/nl (https://www.casino777.be/nl)

Rated 4 out of 5 stars

No complaints

I only used the sportsbook which worked well. No complaints whatsoever and they have personalised promotions every now and then.

22 January 2018
Unprompted review
Casino777.be logo

Reply from Casino777.be

Dear customer,


Thank you for contacting Bet777.

We are happy to hear that you enjoy the website and our promotions.

Keep an eye on our promotion page to make sure you won’t miss any offers!

Should you have any further questions, please feel free to contact us via link:bet777enL!


Best regards,

Anna

Customer Service
Bet777.be
Click link to contact us

Rated 3 out of 5 stars

took a while to get paid out

It took a while to actually get paid out.
After 10 days they still havent paid out. I got 10 dollar bonus for my birthday. I won 68 after playing through and I could withdraw 58 because 10 is from the bonus. I first was asked to send my Id info, government document or some invoices... fine. I expected this. A friend of mine regularly gambles in another country and they ask for this and then he gets his money without trouble.
BUT if you do it with paypal you need to use the same paypal as the email you signed up with + it must be your name.

BUT then they send me an email saying: You need to deposit some money with paypal first before you can withdraw...

Contacted them again, back an forth. Finally got paid out. Apparently my paypal was on my business name not my personal name, so I changed that and I got paid.

9 September 2017
Unprompted review
Casino777.be logo

Reply from Casino777.be

Dear Ann,

We are sorry for the inconvenience, however, it is very important to us that our players receive the money safely and well. Therefore, our
payment agent implemented a security policy that requires for the payout methods to be on the name of the registrant.

We are glad that you received your winnings and, now that your account is validated, we can guarantee that the withdrawal process will be faster.

Thank you very much for your understanding and the confidence you have placed in us.

Should you have any further questions, please feel free to contact us via CHAT <https://secure.livechatinc.com/licence/3785461/open_chat.cgi?groups=2>!

Best regards,

Robin
Casino777.be

Rated 1 out of 5 stars

extremely hard to receive winnings from …

extremely hard to receive winnings from them, for verification casino ask to get call, but they doesn't call, chat agents lies about timeframes for actions, waiting more than week to resolve a problem (operator told that they need 2 days). after few questions they just give me a ban from support chat great idea (im not first banned client) !!! they have support phone number but there no response ever - spent 15 eur when wait operator wiyhout results.

28 April 2017
Unprompted review
Casino777.be logo

Reply from Casino777.be

Hello,

Unfortunately, we were not able to reach you at the moments we called.
We do our absolute best to validate withdrawals for players as soon as possible and to provide accurate information about the process.

Our apologies for the inconvenience and we are glad to confirm that everything is ok now to process the withdrawal.

Met vriendelijke groeten,

Robin

Klantenservice

Casino777.be

Rated 1 out of 5 stars

They are oke now, it is a good website

I dont get answer on my emails, i am afraid dont get my money, so i stop deposit, and i advise everybody not to play until you get answer and be sure you can trust them, now i dont

I play with other sites

But i go to my lawer in belgium if they dont pay

Update: i received an answer now, after 2 days, i must send copy passport, drivers license is not enough,

Jens, heb je je geld nu gekregen en antwoorden op je mail??

9 April 2016
Unprompted review
Casino777.be logo

Reply from Casino777.be

Dear Esther,

Sorry for the late answer at your email.

Our payment agent needed a copy of your passport in order to proceed your withdrawal request, for security reasons.

Please rest assured that our Customer Service do his best to respond at your requests as fast as possible. Your feedback is always welcomed and now we hope to see you soon on Casino777.

Kind regards,

Customer Service
Casino777.be

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