I’ve had a really positive experience with Casinochan. The platform is easy to use, with a great variety of games to choose from, and everything runs smoothly. Withdrawals are fast and straight... See more
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My Great Experience with Casinochan From the moment I signed up for Casinochan, I was really impressed. The website's layout is clean and simple, making it incredibly easy to find my way around. I'... See more
Company replied
My personal experience, casinochan is not for Australians, they don’t let you win more $250.0 and once you do you just end up going straight down hill. Not winning a single game it’s definitely a S... See more
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Casinochan have a big Spectre of all Games and Provider. All my favorite Games i found there in a high quality gameplay Feeling. Awesome fast and competent Support, allways friendly! I Play th... See more
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Company details
Written by the company
CasinoChan is a blend of reliability and a richness of any type of slots, table and live-dealer games. The casino is about responsible gaming and transparency, all while offering astonishingly great bonuses with excellent customer support. Try a really classy and upscale CasinoChan gaming!
Contact info
Australia
- reviews@casinochan.com
- casinochan.com
4.4
Excellent
48 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve had a really positive experience…
I’ve had a really positive experience with Casinochan. The platform is easy to use, with a great variety of games to choose from, and everything runs smoothly.
Withdrawals are fast and straightforward, which makes a huge difference and builds real trust as a player.
A special shoutout to VIP manager Dana, she’s been incredibly helpful, professional, and supportive, and always goes above and beyond to assist. The VIP service genuinely makes the experience feel more personal and valued.
Overall, a great casino experience with excellent support, game variety, and reliable payouts. Highly recommended!
27 February 2026
Unprompted review
Reply from Casinochan
Hello, thank you for the amazing feedback! We’re delighted to hear you’re enjoying the smooth platform, game variety, and fast withdrawals. A big thank you for highlighting your VIP manager as well, we’re glad they made your experience even more special. We truly appreciate your recommendation!
What makemy vip managers me experience greate is the…
What makes me experience greate is the selection of games at my disposal there great games and have a lot of excitement with the various rewards in each game from the bonuses and free spins they have some unique games and features as well as they have many deposit options that's a great feature and most of all it's the caring from my vip manager it's real genuine it's a great experience to be a vip member on casinochan and have a vip manager who cares not just about making your gaming experience great but takes a intreast in your day to day life as well and knows just how to make your day even better thanks Mila
26 November 2025
Unprompted review
Reply from Casinochan
Hello Lorraine,
Thank you so much for this heartwarming review!
We are thrilled to hear that you are enjoying the wide selection of games and the variety of deposit options. However, we are most touched by your kind words about your VIP manager. Knowing that you feel "genuine care" and value as a VIP member is the best compliment we could receive. We will make sure to share this with the team!
All the best,
Casinochan Casino Team
Great service and quick moves and the…
Great service and quick moves and the best pokies
15 November 2025
Unprompted review
Reply from Casinochan
Hello Doreen Johnson,
Thanks for the lovely feedback!
We're so glad to hear you're enjoying the "best pokies" and that our service and quick moves (we assume you mean fast withdrawals!) are hitting the mark. We appreciate you taking the time to share your experience.
All the best,
Casinochan Casino Team
Great platform and great manager Kate!
14 November 2025
Unprompted review
Reply from Casinochan
Hi John,
Thank you for the fantastic shout-out!
We're thrilled to hear that you're enjoying the platform and, even more importantly, that you're receiving great support from your manager, Kate. We'll make sure to pass your kind words directly to her—she'll be delighted to know her efforts are appreciated!
Sincerely,
Casinochan Casino Team
Great casino and lots of games to play.
14 November 2025
Unprompted review
Reply from Casinochan
Hello Melissa,
Thank you for your review! We're happy to hear that you're impressed with our platform and the large selection of games available.
Having "lots of games to play" is what we aim for, so we're glad you're finding plenty of entertainment options to suit your taste. Thanks for choosing us!
Best regards,
Casinochan Casino Team
Reviee
The company is able to get its customers actively involved/interacting with the employees in fun a fun winning games. The consistent communication between staff and valued customrrs ensures a great work environment
1 November 2025
Unprompted review
Reply from Casinochan
Hello Pippi bonstocking,
Thank you for such a fantastic review! We're thrilled to hear you're enjoying our fun games and the active interaction with our staff.
Creating a great environment through consistent communication is something our team is very proud of. We truly appreciate your kind words!
All the best,
Casinochan Casino Team
Honestly best casino online and vip are…
Honestly best casino online and vip are more helpful then other online casino websites
25 October 2025
Unprompted review
Reply from Casinochan
Hey there, S A!
Thank you so much for calling us the best online casino! We're especially thrilled to hear your high praise for our VIP team.
They work hard to be as helpful as possible, and they will love this feedback. We really appreciate you taking the time to share this.
All the best,
Casinochan Casino Team
Best Casino
Good casino,board range of slots to play. Quick payout and very efficient if there is a problem.
22 October 2025
Unprompted review
Reply from Casinochan
Hello LISA MARTIN,
Thank you for the wonderful review! We're so glad you're enjoying our broad range of slots.
It's also fantastic to hear that you've experienced quick payouts and found our team to be "very efficient" when a problem arises. That's exactly what we aim for!
Sincerely,
Casinochan Casino Team
Great site quick deposits and…
Great site quick deposits and withdrawals recommend
17 September 2025
Unprompted review
Reply from Casinochan
Hello Sean Laird,
We're so glad you enjoy our site! It's fantastic that our quick deposits and withdrawals meet your expectations. Thank you for your recommendation!
All the best,
Casinochan Casino Team
Its nice casino and nice agents.
Its nice casino and nice agents.
Great vip program and bonuses for a players
I recomend casino Chan.
16 September 2025
Unprompted review
Reply from Casinochan
Hello Safet Celebic,
Thanks for your kind words! We're so happy you find Casinochan a nice casino with nice agents. It's great you appreciate our VIP program and bonuses for players. Thank you for the recommendation!
Cheers,
Casinochan Casino Team
Love this Casino site!
Love this Casino site!! Great variety of games, the customer service is great too 😊 Definitely give this casino a go if u like great variety of games and actual people to talk to u if u need any kind of help..!!
16 September 2025
Unprompted review
Reply from Casinochan
Hello Simone Elverd,
We're delighted to hear you love our casino site! It's fantastic that you appreciate our great variety of games and that our customer service feels like you're talking to "actual people." We're happy to provide that level of support!
Warmly,
Casinochan Casino Team
My Great Experience with Casinochan
My Great Experience with Casinochan
From the moment I signed up for Casinochan, I was really impressed. The website's layout is clean and simple, making it incredibly easy to find my way around. I've tried a few other online casinos before, but this one's interface is by far the most user-friendly.
The game selection is where Casinochan truly shines. There are over 2,500 slots alone, so I've always got something new to try. I also love that they feature games from top-tier providers like Microgaming and Evolution Gaming, which guarantees high-quality graphics and smooth gameplay. Beyond the slots, I've had a lot of fun in the live dealer section playing some roulette and blackjack. It feels just like being in a real casino!
5 September 2025
Unprompted review
Reply from Casinochan
Hello Jay,
We're so happy to hear about your great experience with Casinochan! We're thrilled you found our website's layout to be so clean and user-friendly, making it easy to find your way around.
It's fantastic that you're enjoying our extensive game selection, especially with over 2,500 slots from top-tier providers. We love that you're having fun in the live dealer section and that it feels just like being in a real casino.
Thank you for your wonderful feedback.
All the best,
Casinochan Casino Team
Started on this site a few years ago
Started on this site a few years ago, been on it ever since. Verification was a bit tedious - but haven't had any issues regarding payouts or deposits. The VIP perks are not what they used to be lol , but the awesome VIP manager is quick to reply and 98% of the time she dishes out a nice bonus! I recommend the site for sure 😊
14 August 2025
Unprompted review
Reply from Casinochan
Dear Lyndsey Knott-Mooswah,
Thanks for your honest feedback! We're glad you've been with us for a few years and that you haven't had any issues with payouts or deposits. We're also happy to hear our awesome VIP manager is always quick to reply and provides you with a nice bonus. We'll pass along your comments about VIP perks. Thank you for your recommendation!
All the best,
Casinochan Casino Team
I love this online casino
I love this online casino, great wins, great bonuses and the best VIP managers, I often go into my account and see a cash bonus without doing anything, they have always been honest and fair, highly recommend them.
14 August 2025
Unprompted review
Reply from Casinochan
Dear Samantha,
What a fantastic review! We're so happy you love this online casino. It's great to know you're experiencing great wins and bonuses and that you've found our VIP managers to be the best. We're also delighted you find us honest and fair and that you often get a cash bonus without doing anything. Thank you for your high recommendation!
Sincerely,
Casinochan Casino Team
Live games lag right at critical moments
Blackjack and roulette freeze during key decisions. Lost several hands because I was timed out mid-bet. Support blamed "my connection" — classic deflection.
29 July 2025
Unprompted review
Reply from Casinochan
Dear Marla Simmons,
We're truly sorry for the frustrating experience you had with our live games lagging at critical moments. We understand how disappointing it is to lose hands due to being timed out. While it's true that a weak connection can affect live gaming, we don't want to simply deflect the issue. We'd like to investigate this further. Please contact our support team with the date and time of the incident so we can review the logs.
Sincerely,
Casinochan Casino Team
Great service and great provider have…
Great service and great provider have recommended to a few friends and they love it as well
29 July 2025
Unprompted review
Reply from Casinochan
Dear Customer,
We're so happy you're loving Casinochan Casino! It's fantastic to hear you find our service and providers great, and that you've recommended us to friends who love it too. Your support means a lot!
Best regards,
Casinochan Casino Team
Best online casino
Very fast payouts,fast responce to any question or problem
28 July 2025
Unprompted review
Reply from Casinochan
Dear Uroš Mevlja,
What a fantastic review! We're thrilled you consider Casinochan Casino the "Best online casino". It's great to hear you appreciate our very fast payouts and quick responses to any questions or problems.
Wishing you continued great experiences,
Casinochan Casino Team
Casinochan have a big Spectre of all…
Casinochan have a big Spectre of all Games and Provider.
All my favorite Games i found there in a high quality gameplay Feeling.
Awesome fast and competent Support, allways friendly!
I Play there many years and its my absolut Secret Tip for all the Players they know, how to Play.
Negatives i cant found in total.
I Love to BE apart of the VIP Player section. Great offers, and loyal big Gifts awaiting you.
Join Casinochan and boost your expirience on a New lvl of Fun and Action !
💥🔥🏆🍀🌟🌟🌟🌟🌟💫
17 March 2025
Unprompted review
Reply from Casinochan
Hi DukeNukem99,
Thank you for your amazing review! We're delighted to hear that you enjoy our game selection, high-quality gameplay, and fast, friendly support. It’s great to know that our VIP program has been a rewarding experience for you. We truly appreciate your loyalty and look forward to bringing you even more fun, action, and exclusive offers!
Best,
CasinoChan Team 🎰🔥🏆
May wanna stick with local or at least federally run sites.
Used to be a decent site for sure. Was always a rapid cash out under 4k until about the last year. This site actually screwed me iver pretty good when I won about a quarter million bucks and seems to be really good at disappearing and not answering their emails or requests when big wins are needing payout. site. Be prepared to wait for any cash outs exceeding 4k and even now that is usually a 4 to 12 hour wait minimum. It would seem that the N.V sites outta Curacao are really good at making up rules and delays as they go along with 0 regard for addiction and or issues with gambling amongst their patrons. I wouldn't play on any if these sites outta Curacao to be honest.
8 January 2025
Unprompted review
Reply from Casinochan
Dear Buggaboo,
We’re happy to hear that you’re enjoying our poker games and the overall vibe of CasinoChan.
We truly appreciate your feedback and will continue working to improve our response times. Thanks again for playing with us, and we look forward to providing you with many more great gaming moments!
Best regards,
CasinoChan Team
Casinochan is a great trusted website…
Casinochan is a great trusted website with super great bonus packs & VIP levels super awesome when you level up in betting & get your own manager who looks after& surprises you.
4 December 2024
Unprompted review
Reply from Casinochan
Dear Adam,
Thank you for your fantastic feedback! We’re thrilled to hear you’re enjoying the bonus packs and VIP levels. It’s always exciting to level up and have a personal manager to make your experience even more special! 🎉
We appreciate your trust and look forward to providing you with more great surprises and moments at CasinoChan!
Best regards,
The CasinoChan Team
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