my withdrawal of £3000 was reversed & im now going round in circles trying to get my winnings. its taken 2 weeks so far! still no payment from them Customer services as asked repeatedly for bank stat... See more
Company replied

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You’ve just stumbled upon a casino that’s uncommon in the casino world. Welcome to Casino Lab, an online casino offering various sized glass flasks to mix together your very own potions and elixirs, to create your very personal entertainment recipe. This casino offers a gaming experience that cannot be found elsewhere because nobody has the secret recipe.
Water Street, XBX 1301, Ta' Xbiex, Malta
Replied to 97% of negative reviews
Typically replies within 1 month
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The site workes okay overall, but I ran into a few frustrating moments. For example, the game froze once, and I had to refresh to continue, my balance was fine, but it was annoying. Casinolab has a decent selection of games, yet stability is an issue that could be improved. I wouldn`t call it bad, but it`s not perfect either, so I`m giving it 3 stars.

Reply from Casinolab
I have been waiting for a payout for over 30 hours. At most casinos, the money is in your account after just 1 hour. So if you want to wait a long time for your winnings, you should definitely play at this casino.

Reply from Casinolab
My withdrawal was cancelled and they said in was my bank that cancelled the deposit in to my account. I contacted my bank and its all good on their end so the issue is with the casino. Waiting on a $1600 pay out not happy with this site's at all.

Reply from Casinolab
Do not trust this site, it does not payout even the smallest amount, the will stall you repeatedly, they will make excuses that its the payment provider that you deposit with. You will call your bank to find out its not them, the continue to tell you the same thing over and over again, you will wait ridiculous amounts of time with multiple attempts to withdraw for them to give you the same excuses. You try to email your concerns to support to only be told the same thing by the same people from the help tab. This game us worthless unless you plan on just throwing your money away I wouldnt bother at all. Save your money they will also tell you to contact support through email and thats a complete waste of time

Reply from Casinolab
I registered on CasinoLab without any particular expectations. I thought it would be just another "typical" website. But I Liked that everything was neatly done, nothing flashed or distracted me. Once I got confused about the bonus terms (I didn`t read them thoroughly), and the support team calmly explained everything to me. I was left with a good impression.

Reply from Casinolab
UPDATE: Today (March 17th) I finally received the €2800. In installments of €500-€300. It took more than 1 month to receive the full amount but I finally did it.
I won on February 6th, 2800€, I requested 500€ each on the 6th and 7th, the 500€ I requested on the 6th came in 3 working days on the 11th.
However, the 500€ I requested on the 7th has not arrived since then, today is the 27th, they have not approved my withdrawal in 15 working days... I write to support every day, but they only write the template text to tell me to wait 😡😡

Reply from Casinolab
Fraudsters, my bank said India and Somalia over £5.000 in 1 year.
Bastard spazah.... raaaaàaaaaa

Reply from Casinolab
I`ll long in "just for a few spins" and suddenly an hour is gone. The mix of slots, instant games, and live shows makes it hard to stop. I like that there are always small promos running, not just one big bonus. Bonus Crab edded some unexpeted spins last week and that made the session memorable. Definitely entertaining.

Reply from Casinolab
I enjoy CasinoLab, especially the live asino section. Crazy Time is my usual stop, and sometimes I`ll switch to Blackjack Party. The cashback has saved a couple of rough nights. My only compaint is that some promos take effort to clear. Still, a log in regularly and enjoy most sessions.

Reply from Casinolab
After reading reviews was suspicious but paid out £500 of winnings thanks guys

Reply from Casinolab
I`ve been using the site on and off for a while now. It`s fun, and that litlle Bonus Crab game always makes me smile, even though the prizes are usually small. My first payout took a bit longer than I hoped - maybe because it was the weekend - but it did arrive. I jump between slots and sports bets when I`m bored, and most of the time everything works fine. It`s not perfet, but it keeps me entertained.

Reply from Casinolab
I should have received a daily cashback which is a percentage of your loses but multiple times I have not received it. My emails to the VIP manager constantly go unanswered. I am absolutely disgusted with the treatment I have been given.

Reply from Casinolab
Sessions at CasinoLab after work are a great way to lift your spirits. There are delays, but the slots are interesting and enjoyable to play.

Reply from Casinolab
What I like most is that the site doedn`t feel copy-pasted. New games show up often and seasonal events actually change things up. I played a tournament last month and ended up with free spins that tuened into real wins. The Bonus Crab is goofy but fun. It feels like someone atually maintains the site instead of letting it run on autopilot.

Reply from Casinolab
One of the worst sites I have ever experienced. Communication is terrible. Live chat defer everything back to the ‘relevant department’ which then take absolutely ages to get back to you. Have had an ongoing issue for over a month and still has not been resolved. Would not recommend.

Reply from Casinolab
More rubbish with false lures through (unrelated) third party emails. Straight into the rubbish bin!

Reply from Casinolab
Trying to withdraw a win and waited three days for them to payout then they cancelled my payment and it went back to my online account had the same for 2 withdrawls in a road 5 days later still trying to get my withdrawl. DO NOT USE GHIS CASINO. They are cowboys
Update
As you can see from their reply
I have contacted them on email and getting fobbed off again
Total joke of a casino.
Take your money but WONT pay out.

Reply from Casinolab
DO NOT USE THIS SITE
THEY ARE FRAUDS YOU WILL NEVER GET YOUR WINNINGS WAITED 21 DAYS AND THEN THEY CANCELLED THE WITHDRAWAL TWICE
STAY AWAY FROM THIS SITE REPORTED THEM THEY NEED TO GET SHUT DOWN

Reply from Casinolab
I`m a casual spinner and the casino has something for every mood. Sweet Bonanza and Starburst are my chill games, and the weekly free spins kept me checking back. The Bonus Crab is a cute diversion - sometimes it rewards, sometimes it doesn`t, but it`s fun. Customer support helped sort a small bonus question quickly. Reliable for casual play.

Reply from Casinolab
Please listed to reviews don't put money on just a waste they never going to pay you but will keep letting you deposit.
I have asked now serval times for my account to be closed and refrain from sending messages.
Still my account is open and messages sent daily.
They have safer gambling on there site bit how can this mean anything when they refuse to close my account.
Stay away

Reply from Casinolab
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