The welcome promotion seemed straightforward before deposit. The issue was that max spin size appeared after I had already played. Rules can be strict, but they should match. It was a small issue unti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
KYC with selfie got messy when selfie upload completed on older Chrome browser but the file was not saved. Lobby notice made one payment page feel like another ticket while I sat refreshing.:/ serious... See more
work laptop casino page showed the first problem: the withdrawal confirm button inside the casino account sat behind the phone keyboard. Bonus screen turned the payout question into a support loop aft... See more
Returned after months, balance still there, bonuses reset though.
Company details
Written by the company
Elite Spin | Code: BIG135 for 525% Up to £5000 + 500 FS
Contact info
United Kingdom
- casinossmartdealsnetwork.click
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I set a weekly deposit limit and…
I set a weekly deposit limit and expected it to block the next deposit. The cashier still accepted another small payment before the limit page updated. I had to check the same screen again later
Zoe from help desk asked for the same…
Zoe from help desk asked for the same card photo already accepted on ticket #18594. I pointed that out and got a copy-paste line about security.
Round and round we go.
Could they make the cashier any more confusing?
debit card cashout screen
debit card cashout screen; the payout button froze after 17 minutes and left a duplicate cashout row. Transaction log stayed stuck while the payout label said approved. 😤
Monday night
Monday night, Casino receipt #51329 — the receipt after a £210 test downloaded empty and the transaction row went missing. Profile page stayed stuck before I closed the tab.
I know it was the weekend
I know it was the weekend, but the withdrawal request disappeared from history entirely. Support could only say they were checking
The bit that annoyed me was Ticket…
The bit that annoyed me was Ticket #64111: email and live chat on borrowed laptop could not agree on the same cashout. Account history hid the document name with £380 involved.
I used the promotion on Dead or Alive 2…
I used the promotion on Dead or Alive 2 since it was listed.
The frustrating part was that support pointed me back to the same hard to follow rules. I stopped using the bonus once the figures no longer added up. After all that, no clearer.
Sunday morning
Sunday morning, Email thread #61555 — message centre marked resolved after a £35 test while the spins stayed missing. Message centre changed after one refresh with £260 involved
Refreshed it twice
Refreshed it twice, After one casino refresh: fullscreen closed after a £48 test and reset the stake before the next spin. Support reply sent me to email at Sun 20:25.
Every login the recently-played list…
Every login the recently-played list was empty and my favourites were gone. Small thing, but on an old phone it meant hunting for the same game every time. Never got fixed.
Support clarified to me Fire Joker…
Support clarified to me Fire Joker contributed to wagering.
The progress meter hardly changed after 40 minutes, then the terms screen stated that game counts as 5%.
I ended up checking the identical screen again later
The welcome promotion seemed…
The welcome promotion seemed straightforward before deposit. The issue was that max spin size appeared after I had already played. Rules can be strict, but they should match. It was a small issue until the account pages kept disagreeing, honestly.
after work
after work, Account page after login — a short first session on older Chrome browser left a missing round. Mobile page changed without warning at Sat 13:14
case 84512
case 84512. day one, acknowledged. day three, asked for ID. day three, sent ID. day six, asked for ID again. day six, sent ID again. day nine, told the case was being closed for lack of information. the information was a bonus dispute, not an identity question, and nobody at any point explained why ID was needed for it.
limit change Tue 11:59 showed the first…
limit change Tue 11:59 showed the first problem: spend filter missed Friday deposits with case #71157 that history counted. Profile page showed the opposite of chat during my short break
Tuesday evening I noticed recently…
Tuesday evening I noticed recently played forgot the slot after login. I checked again later and the page still showed the same thing.
Big Bass is
Big Bass is on here at last. honestly made my whole week.
bonus balance on patchy car park data
bonus balance on patchy car park data; max bet warning appeared on work laptop after one bonus round had already run. Lobby notice changed without warning on ticket #31575.
The checklist showed no absent files.
The checklist showed no absent files.
Then customer support told me to check the screen I had screenshotted.
Verification is normal, but guessing around files is tiring.
The same detail was still wrong before bed.
Lobby search Mon 14:59
Lobby search Mon 14:59; promo-page slots disappeared at Fri 11:43 after deposit. Support reply made the delay hard to follow when the cashout was involved.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
