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Rated 5 out of 5 stars

Very competent staff. You see that they truly know what they are talking about. They gave me an excellent recommendation on my first climbing shoes almost a year ago and have always been very nice... See more

Company replied

Rated 5 out of 5 stars

I made a last minute online order just before going on a climbing trip. C'sCS made sure I received the 2 topos in time. And when I mentioned 1 of the books arrived damaged, they gave a very good compe... See more

Company replied

Rated 5 out of 5 stars

So I finally found a Faza boulder brush and ordered it, but minutes later Casper called me (in the Netherlands) from Luxembourg because the colour I had chosen wasn't available anymore. He could've ju... See more

Company replied

Rated 5 out of 5 stars

I needed something urgently sent, and after contacting their staff, that was taken care of quickly and effortlessly. There are also numerous assortments of equipment, all at logical prices!

Company replied

Company details

  1. Outdoor clothing and equipment shop

Written by the company

Casper's Climbing Shop is selling equipment and apparel for Climbing and Bouldering. We ship to all EU countries. Shop online.....more time to climb.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Amazing timing

The package made it to Poland on two days! Amazing timing and flow of information

9 December 2024
Casper's Climbing Shop logo

Reply from Casper's Climbing Shop

Thank you very much for the nice review and happy you were satisfied.

Rated 5 out of 5 stars

Everything was ok

Everything was ok, I can recommend the shop

22 November 2024
Casper's Climbing Shop logo

Reply from Casper's Climbing Shop

Thanks Karol for the review. Happy you were satisfied!!!

Rated 5 out of 5 stars

Good selection and fast shipping

Good selection and fast shipping. Thank you!

28 November 2024
Casper's Climbing Shop logo

Reply from Casper's Climbing Shop

Hi Marc, thanks a lot for the nice review and good to hear it went fast. Cheers

Rated 5 out of 5 stars

Very okay!

No complications in the whole procedure.
Fast shipment.

23 November 2024
Casper's Climbing Shop logo

Reply from Casper's Climbing Shop

Hi Christiane, thanks a lot for the nice review. Glad you were satisfied

Rated 5 out of 5 stars

Fast shipping, good service

I found an amazing 50% off discount for a climbing shoe that I was looking for.
I received the product in just 2 days, amazing. Thank you.

17 November 2024
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Reply from Casper's Climbing Shop

Hi Laszlo, glad we could help you and that you were satisfied. Thanks for the nice review. Casper

Rated 5 out of 5 stars

Everything was smooth and very fast…

Everything was smooth and very fast from looking into the online shop, payment and collection (from the shop).

The offer was indeed very good for what i purchased!

Thanks

26 September 2024
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Reply from Casper's Climbing Shop

Thanks for the nice review Ali

Rated 5 out of 5 stars

Item was only available in a different…

Item was only available in a different color. My climbing buddy ordered the last green one. I was offered a refund or a different color. Which was no problem. Very happy with the discount and the backpack.

22 August 2024
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Reply from Casper's Climbing Shop

Glad we could help you and that you were happy about the other color of the Aerial Pack
All the way to the moon :-)

Rated 5 out of 5 stars

Great costumer service

Great costumer service
Very helpful and knowledgeable
And also great products to chose from

21 June 2024
Casper's Climbing Shop logo

Reply from Casper's Climbing Shop

Thank you very much for the nice words Eric. Happy we could help you

Rated 5 out of 5 stars

All was complete and arrived after 3…

All was complete and arrived after 3 business days.
Nothing damaged, nothing incomplete.
Shipping was delivered on business day 4.
Thank you!

1 June 2024
Casper's Climbing Shop logo

Reply from Casper's Climbing Shop

Thanks a lot for the nice review Yves!!!

Rated 5 out of 5 stars

Very Quick delivery

Very Quick delivery. Highly appreciated

26 May 2024
Casper's Climbing Shop logo

Reply from Casper's Climbing Shop

Thanks for the review Remi

Rated 5 out of 5 stars

Smooth experience

Ordered some chalk online from France, the experience was very smooth!

28 April 2024
Casper's Climbing Shop logo

Reply from Casper's Climbing Shop

Thanks for the nice review Maria

Rated 4 out of 5 stars

Fast delivery

Fast delivery.
To high costs for shipping.

20 March 2024
Casper's Climbing Shop logo

Reply from Casper's Climbing Shop

Hi Holger thanks for the review. We are working on lowering the shipping costs. Lets hope :-)

Rated 5 out of 5 stars

Great webpage

Great webpage, uncomplicated ordering, quick dispatch of ordered items.

19 September 2023
Casper's Climbing Shop logo

Reply from Casper's Climbing Shop

Thanks Chris for the nice words

Rated 5 out of 5 stars

Great service

Free delivery
Excellent service
Wide variety of products

23 August 2023
Casper's Climbing Shop logo

Reply from Casper's Climbing Shop

Thanks Benoit for the nice review

Rated 1 out of 5 stars

Zero communication

I have received zero communication apart from this automated email to rate my experience.

After ordering I have not received any confirmation email. The order date was 5 days ago. Even after emailing them my order reference(as shown after payment) asking them if my order has been received and if so, what the status is, has been ignored. Instead I was asked to review my experience in trustpilot.

In a nutshell: I feel scammed. Please do better.

Ps I have yet to receive my order

5 August 2023
Rated 5 out of 5 stars

Great customer experience!

I needed something urgently sent, and after contacting their staff, that was taken care of quickly and effortlessly.

There are also numerous assortments of equipment, all at logical prices!

20 June 2023
Casper's Climbing Shop logo

Reply from Casper's Climbing Shop

Thanks a lot for the nice review :-)

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