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See what reviewers are saying

Rated 1 out of 5 stars

If I could give a zero I would. STAY AWAY FROM THIS COMPANY. They’re fraudulent. They stole my money. I tried calling them and they blocked me. Use more reputable companies like World Remit. It’s hard... See more

Rated 4 out of 5 stars

The system is great and efficient and the staff were very professional and promptly responded to my query. My concern though is on the ecocash wallet that charges you anything between 4cents and 5... See more

Rated 5 out of 5 stars

I recently needed to send money urgently to my relatives back in Zim and I decided to use cassava remit. I had a brilliant online experience, no hustle, no delay, very efficient, a very straight for... See more

Rated 4 out of 5 stars

There are many different money transfers around the world But to tell you the honest truth I have ever come across any as fast and efficient as Cassava Remit. My daughter and I could not believe it w... See more

Company details

  1. Money transfer service

Information provided by various external sources

Send money to Zimbabwe instantly!


Contact info

2.9

Average

TrustScore 3 out of 5

681 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Brilliant service

I recently needed to send money urgently to my relatives back in Zim and I decided to use cassava remit. I had a brilliant online experience, no hustle, no delay, very efficient, a very straight forward transaction. All in the comfort of my sofa. I even got a £10 discount and the money was transmitted and collected in no time, in USD, impressive

Thanks GN

9 March 2018
Unprompted review
Rated 5 out of 5 stars

Good service

Easy to register and reliable money transferred instantly and very professional people the other end brilliant

5 March 2018
Unprompted review
Rated 1 out of 5 stars

Couldnt log into my account several…

Couldnt log into my account several times with the right email and right password!

2 March 2018
Unprompted review
Cassava Remit logo

Reply from Cassava Remit

Dear Customer,

Please call customer services on 02030518189 and they will assist you. There can be other reasons for not being able to log in.

Rated 5 out of 5 stars

Brilliant efficiency service

Excellent & efficient service provided. I would definately trust to use this Cassava company again & recommend any one to use it to send money from abroad. It was simple to register online for this service. And very quick to send & collect the cash money from the other end of the world. I am very happy. Keep up this brilliant service going.

Thanks

22 February 2018
Unprompted review
Rated 4 out of 5 stars

Excellent and Efficient Service

There are many different money transfers around the world But to tell you the honest truth I have ever come across any as fast and efficient as Cassava Remit. My daughter and I could not believe it when we sent some money to our friend and it was the first time we had ever used your services and as from now on you will be our number one and only money transfer to Zimbabwe and we will recommend you to all our family and friends. Regards Cynthia Joule.

20 February 2018
Unprompted review
Rated 2 out of 5 stars

i had never done mobile banking …

i had never done mobile banking before. was misled as was told they would get cash with no difficulty. turns out the recepient had to pay $25 to obtain $100 eco cash

12 January 2018
Unprompted review
Cassava Remit logo

Reply from Cassava Remit

Hi Therese,

Really sorry to hear that you had a bad experience with an Ecocash agent. Someone will call you and fix this issue. What has happened is a fraudulent agent behaviour.

Regards

Rated 4 out of 5 stars

Fantastic Service

CassavaRemit is offering a fantastic competitive product but the registration process in currently rather laborious in some instances necessitating a call/email to customer services. Customer services are polite, professional and helpful.
Once set up the system works very well with recipients receiving their funds in a very timely manner.

5 January 2018
Unprompted review
Rated 4 out of 5 stars

The system is great and efficient and …

The system is great and efficient and the staff were very professional and promptly responded to my query.

My concern though is on the ecocash wallet that charges you anything between 4cents and 5 cents for every balance quesry or transaction. The sums can really add up if you are doing small transactions at a time

17 October 2017
Unprompted review
Rated 2 out of 5 stars

The money reaches Zimbabwe late

9 October 2017
Unprompted review
Cassava Remit logo

Reply from Cassava Remit

Hi Davison,
When you use Ecocash, the wallet is credited instantly. I have taken the last 2 transactions copied below, and as you can see they arrived within a few seconds on the recipient's wallet. We would like to understand the problem you encountered and investigate what the issue was. Please email support@cassavaremit.com with the details so we can investigate.


Log date:2017 10 07 13:06
Completed 2017 10 07 13:07

Log date:2017 10 04 18:08
Completed 2017 10 04 18:08

Rated 5 out of 5 stars

Excellent service

Excellent service, regardless of difficulties in Zimbabwe, Cassava are great. Great customer service, prompt in their response. Definitely a company to do business with.

4 October 2017
Unprompted review
Rated 2 out of 5 stars

Poor support to a simple problem

Poor support to a simple problem. I changed phones and asked how to reactivate app on new phone as it was refusing access

2 October 2017
Unprompted review
Cassava Remit logo

Reply from Cassava Remit

Hi Keith, the Ecocash app related query you have, requires a technical step to be done by our partners Ecocash in Zimbabwe. We will escalate your problem to management, however, these problems take longer because we are dealing with a partner and not all parts are under our direct control.

Someone is dealing with your problem as we speak. We apologise for the inconvenience.

Kind regards
Cassava Remit

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