Cassidy and Tate Reviews 

284
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Zero respect for tenants... having rented over 20 properties in my time I have never encountered a more cold and careless estate agent. Ricky in particular was horrible to deal with. I will never us... See more

Company replied

Rated 1 out of 5 stars

Made an appointment for rental and 35 minutes before the appointment was told that they had taken a deposit and that they were cancelling the appointment. Complete disregard for anyone's time energy t... See more

Company replied

Rated 5 out of 5 stars

Honestly we can't say enough good things, specifically about Stephen and Hannah. They've made our tenancy smooth and have always been quick to respond to any concerns we had. Both of them went above a... See more

Rated 5 out of 5 stars

Cassidy and Tate have been great with getting us sorted in a rented flat. Mark who has dealt with us the most has been extremely helpful, making sure everything has gone through as quickly and smoothl... See more

Company details

  1. Estate Agents

Information provided by various external sources

Offering estate agency services to include Sales, Letting, Property Management and Land & New Homes in St Albans, with over 50 years experience in the St. Albans residential property market and surrounding area.


Contact info

3.7

Average

TrustScore 3.5 out of 5

284 reviews

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No recent history of asking for reviews

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3.7

All reviews

(284)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, simple & Helpful

Given that we are currently in the grip of a world pandemic looking to rent a home is not a great idea!. However, Ricky Veale (Lettings Manager) made sure he "pushed" the Landlord to get this done as quickly as possible. In fact, it only took 11 days from our first viewing to getting the keys and it would have been even quicker if the Landlord hadn't slowed things down (to be fair, given the situation nothing anyone could have done quicker).
Fast, friendly, efficient and accommodating. No hesitation in recommending Cassidy & Tate and their team to manage/find your next property.

26 March 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding Lettings & Property Management Team

I have had the pleasure of being a tenant in a property marketed and managed by Cassidy & Tate since the summer of 2018. From my first contact with Gemma in lettings the relationship has been a benchmark in this segment of the property market where tenants often are reminded in a negative way who the property company ultimately works for. The relationship has grown even stronger as Stephen and Annette in the property management team have become involved and I would without hesitation highly recommend their services.

3 March 2020
Unprompted review
Rated 5 out of 5 stars

Property Professionals

We had a couple of faltering starts selling our home but throughout C&T were supportive. Advising us to take our home off the market, rebrand and start again is perhaps unusual but in the event it was spot on and representative of the expertise of Siobhan, Ricky, Chris and Stuart. Once we got moving it was plain sailing and pain free. We highly recommend this team of property pro's. Thank you one and all.

26 February 2020
Unprompted review
Rated 5 out of 5 stars

Helpful, swift & responsive.

Ricky & the team were very helpful and responsive throughout the process of renting a flat in St Albans. We moved into the property 2 weeks after the viewing which worked well for us. Only hiccup was not specifying which office we needed to pick the keys up from on the day of the move. Overall the experience with C&T was very positive. Thanks guys!

22 February 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

This is the third property I have sold through Cassidy & Tate in the last few years and I would recommend them to anyone. Responsive, professional and knowledgeable about the local market. I would not hesitate to use them again. Thanks to Siobhan, Duncan and David.

21 February 2020
Unprompted review
Rated 5 out of 5 stars

Recently we have rented our first…

Recently we have rented our first property. Ricky and the Team at Cassidy and Tate have not only been so helpful in the initial stages but have continued to do so since moving in. The team have been so friendly, professional, obliging and easy to work with. We would highly recommend. Thank you very much.

17 February 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend Cassidy & Tate

I have rented for many, many years and I can absolutely declare that this was the most easiest, professional and straightforward process I have encountered.
Ricky is an absolute professional, discreet and knowledgeable and very fast at getting the process moving.
I am hardly surprised that Cassidy & Tate have gathered so many awards.
I will definitely be using them in the future.
Eve (St Albans)

10 February 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Efficient and understanding service offered by Cassidy&Tate and Ricky who answered all of my queries promptly while not being pushy. Would recommend the service to everyone.

6 February 2020
Unprompted review
Rated 4 out of 5 stars

Managed to sell the house where another…

Managed to sell the house where another agent had failed. The house sale was complicated however and without Graham Coton's expertise, tact, forcefulness and professionalism this sale would never have gone through.
Thank you.

5 February 2020
Unprompted review
Rated 1 out of 5 stars

Zero respect for tenants..

Zero respect for tenants... having rented over 20 properties in my time I have never encountered a more cold and careless estate agent. Ricky in particular was horrible to deal with. I will never use this company again and would urge others to look elsewhere.

In response to the reply below, we made our complaint and you ignored it. Bit late now, act when tenants complain and you might avoid these reviews.

23 January 2020
Unprompted review
Cassidy and Tate logo

Reply from Cassidy and Tate

Thank you for your feedback.
Sorry to say we have no record of your name or viewing any of our properties on our data. We haven't received any complaints or issues direct to us from yourself. Mr Ricky Veale is our assistant lettings manager and has been in the industry for many years and is looked upon as a very polite and respected professional letting agent. Mr Veale has many positive feedback reviews from all his clients on Trust Pilot so I am sorry to say that we disagree with your comments.
I am happy to discuss this matter further if you would like to contact me personally. My name is Stuart Cassidy and I am the director here at Cassidy & Tate.
stuart@cassidyandtate.co.uk

We wish you all the best in your search for a rental property.

Regards

Rated 5 out of 5 stars

We were recommended to Cassidy and Tate…

We were recommended to Cassidy and Tate by a friend, really pleased that we did, their local knowledge was considerably better than the other agents, price wise they were realistic and offered examples behind their rational and provided us with a quality service from start to finish - and yes they managed to sell our old house, something the previous agents had all failed miserably.

Thank you Mr Cassidy you restored our faith in Estate Agents - Well done.

23 January 2020
Unprompted review
Rated 5 out of 5 stars

Very helpful and responsive estate agent

I had the pleasure to work with Ricky from Cassidy & Tate's in finding a new home for my family. Having not long ago switched to being a contractor, I had some hick-ups with referencing because my accounts were not old enough to qualify even though I could easily afford the cost of rent. However, Ricky was very helpful and helped me get through it successfully.

13 January 2020
Unprompted review
Rated 4 out of 5 stars

Plumber

I reported an issue to Annette Birt and and a couple of hours later she recommended a p!umber to do the repairs needed.

27 December 2019
Unprompted review

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