No over complicating. Straight forward quick and easy. Accumulated all my loans, applied for a loan to cover/pay all of them at the same length period and was able to get the monthly amount lower by £... See more
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Review summary
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Reviews shaping this summary
It was great, the approval process was swift and smooth. I got a text back almost immediately after I filled out the forms. Got a call back afterwards . Got the credit alert in my bank account the n... See more
I have found them to be very quick and efficient from application to receiving the funds. Easy application, communicated throughout the process and funds available pretty much instantly. I’m not great... See more
Excellent service you won't be disappointed. Apply for a loan and with in few seconds I was expected and the months payments are great. If your looking for a loan give this company a go. Best thing I... See more
Company details
- #11 of 50 best companies in Bank
- #55 of 107 best companies in Alternative Financial Services
- #3 of 5 best companies in Credit union
Written by the company
Things work a little differently at Castle Community Bank. We’re a credit union dedicated to bringing people an alternative home for their savings and loans. We don’t have mysterious shareholders. Instead, we’re owned and run by our members, creating a shared financial community across the UK, which is accessible to everyone.
Contact info
49 Great Junction Street, Edinburgh, United Kingdom
- 0131 466 5006
- info@castlecommunitybank.co.uk
- castlecommunitybank.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
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Way displeased with service when…
Way displeased with service when applied for additional lending. Was led to believe it would be co sinister but in fact it was an additional loan. No one since has returned any of my calls . When this is completed I will not be using or recommending again
18 December 2025
Reply from Castle Community Bank
We appreciate you bringing this to our attention. We're sorry to hear about the misunderstanding regarding the loan and the lack of communication. We'll review your case and work to improve our service. Thank you for your feedback.
Please could you contact us on complaints@castlecommunitybank.com
Kind Regards
Castle Community Bank
Quick and same day decision on loan…
Quick and same day decision on loan application.
11 December 2025
To be honest
To be honest, it was a good experience, because I wasn't sure what it would be like dealing with them, everything was just straightforward, no if, no butt's.
15 December 2025
Reply from Castle Community Bank
We appreciate your feedback and will review our rates. We want to ensure our services meet your expectations.
Thanks
Regards
Castle Community Bank
After I did my initial application for…
After I did my initial application for a loan and checks were done I got an answer and the funds were in my account within a few hours very quick and without any hassle I would highly recommend to anyone
15 December 2025
Very prompt and professional.
14 December 2025
Be careful when changing payment dates.
Likes:
You helped me when I needed the help and it was very easy to get sorted out, etc.
Dislikes: HUGELY disappointing that because I requested to move my payment date FORWARD by 2 days (there was enough time that you could have taken the payment this month, but you've set it for next month) there has been over £300 interest added to that ONE payment. I'm utterly disgusted with that and that is something you seriously need to review. How is that justifiable?
6 March 2026
Reply from Castle Community Bank
We're sorry to hear about your concerns regarding the payment date change and the interest applied. We understand how frustrating this can be, and we appreciate you raising it. Please contact our support team so we can review your account and explain this in more detail.
Kind Regards,
Castle Community Bank
Brilliant from applying to getting my…
Brilliant from applying to getting my money . Quick easy and effortless
10 December 2025
You are a community to be deserved
You are a community to be deserved.
Thanks for sorting me out.
Happy and I am glad.
14 April 2025
From the first day to a recent concern…
From the first day to a recent concern I had CCB have been professional, understanding and prompt in response. Highly recommend.
3 December 2025
Great company to deal with
Great company to deal with, great offer and very easy to navigate
15 October 2025
Easy to apply and good interest rates…
Easy to apply and good interest rates for me.
Would defo recommend.
1 December 2025
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