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Castle Fine Art Reviews 383

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the purchasing process enjoyable and informative. The product quality, including framing and artwork, receives high acclaim, with many appreciating the careful attention to detail. The service provided is frequently described as excellent, from initial inquiries to after-sales care, and the delivery service is often highlighted for its efficiency, careful packaging, and professional installation. However, some customers experienced issues with delivery times, noting a lack of proactive communication regarding delays. A few reviewers also reported problems with damaged artwork upon arrival or concerns about the quality of framing, which in some cases led to difficulties with resolution and reimbursement.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Product

Customers consistently note positive experiences with product. Many reviewers express delight with their art... See more

Service

Consumers generally express satisfaction with the service they receive. Many reviewers highlight exceptional... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast delivery times,... See more

Customer service

People report positive experiences with customer service. Many customers highlight the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought 3 pieces and a coffee table book over the last few years, assisted very ably by Will from Castle Fine Art. Every piece has been delivered within 3 weeks, beautifully framed, carefully wrap... See more

Company replied

Rated 5 out of 5 stars

My second Paul Corfield purchase from Castle Fine Art in Norwich and again have surpassed my expectations. So professional in every way. Art is so well framed with obvious car and attention. Arrived a... See more

Company replied

Rated 5 out of 5 stars

We have bought three items now from Castle Fine Art in Stamford. Maria is excellent and very knowledgeable. We are relative novices in the art world just buying pieces we find interesting, She... See more

Company replied

Rated 5 out of 5 stars

We've had an excellent experience buying a beautiful piece of Art from Winchester Castle Fine Art. In particular, Tia has been informative and helpful throughout the process. From the first call,... See more

Company replied


Company details

  1. Art gallery
  2. Art dealer
  3. Decoration and Interior Design Store
  4. Gallery
  5. Homewares Shop

About Castle Fine Art

Written by the company

As the UK's leading art retailer, Castle Fine Art has been at the heart of the contemporary art movement for over 30 years.

Specialising in original fine art, hand-signed limited editions and sculpture, we unite collectors with works from an exceptional selection of world-class masters, cultural icons and homegrown contemporaries.

In 1995, we opened our first gallery in the historic market town of Stratford-upon-Avon with just one goal in mind – to share the joy of fine art. Whilst we may have expanded over the years, our foundations are built on a pure love for art – a feeling that remains in every corner of the business today. With 38 galleries nationwide and a global online store, we continue to build with the future of modern art in mind.

We strive to offer an incredible selection of art for a range of budgets and spaces. Whether you are a seasoned collector or beginning your journey, our art consultants are here to inspire and guide you every step of the way in our nationwide galleries, online, on the phone or by home appointment.

No one artwork means the same to each person, which is what makes it truly unique. But what sets our art apart?

Written by the company

Exclusive artworks
We work with our programme of artists to offer you exclusive works, whether you are an established collector or starting your journey with art.
Expert craftsmanship
We use time-honoured processes and source the finest materials to exquisitely present the work of our artists. Each piece is bespoke mounted, glazed, framed and quality-checked, all by hand, by our specialist atelier team in the heart of the UK.
Our Art Consultants
Whether you are a seasoned collector or beginning your journey, our art consultants are here to inspire and guide you every step of the way in our nationwide galleries, online, on the phone or by home appointment.

Delivery & Returns

Free UK Delivery

We're pleased to offer free UK delivery on all artwork and sculpture orders. We want you to be absolutely happy with your artwork, so we offer a 14 day cooling off period. If, for any reason, you decide it's not for you, we'll either arrange to collect the artwork free of charge or you can drop the artwork into your local gallery.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

383 reviews

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Rated 5 out of 5 stars

Perfect for a special gift

I was buying a gift for a good friend and had only a vague idea of what to get. The service from Damien was exceptional, taking plenty of time to give me some ideas, walk me through the options and give me space to think about what to do.
He has a huge amount of knowledge and it was a great experience where I left with a super gift and a lot more info that I had when I walked in!

1 November 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Simon,

Thank you so much for sharing your experience!

We’re thrilled to hear that Damien was able to guide you through the process and help you find the perfect gift. It’s great to know his knowledge and thoughtful approach made the experience both enjoyable and informative.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We look forward to welcoming you back again soon.

Thanks,

Rachel 😊

Rated 5 out of 5 stars

OMG what a art painting of photo!

OMG what a art painting of photo!
photo skull woman look very beautiful,
my fav photo is made me calm down in my bedroom!
thanks alot super help and super thanks!!!

Jay Johnson

24 October 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Jay,

Thank you so much for your wonderful feedback!

We’re delighted to hear that your new artwork brings you calm and joy in your bedroom. It’s fantastic to know you love the piece, and we’re so pleased we could help you find something that resonates with you.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We would love to welcome you back again soon.

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Very professional.

Castle Fine Arts have a wonderful and quite eclectic mix of artists, styles and media in their portfolio and their gallery experts are friendly, knowledgeable and helpful.
I made a purchase in August - after visiting 4 times over about 18 months and still loving the piece. There were some issues with the framing and hanging which were dealt with very professionally and I was compensated for the inconvenience. This is why I have still scored 5/5. My thanks to all at Castle Fine Arts for bringing about a most satisfactory outcome.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional company

Bought a few pieces of art with Castle fine arts one of the Castle art consultants Daniel Tortos was beyond amazing really impressed with Daniels professionalism and was so helpful and his knowledge about the artists who work with Castle fine arts , just a great company to deal with.

3 October 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Ken,

Thank you so much for your kind words!

We’re thrilled to hear that Daniel provided such professional, knowledgeable, and helpful support during your purchases.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

It’s wonderful to know that your experience with Castle Fine Art was so positive, and we’ll be sure to pass on your praise to Daniel. We look forward to welcoming you back to the gallery for your next piece!

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Great service from Dulcie @ Castle Fine Art

Easy purchase and Dulcie was great to work with especially as delivery was time critical due to it being a special gift. Dulcie checked in several times via email and gave assurance everything was in hand and it was and she also emailed post delivery to check everything was OK!

9 October 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi garner,

Thank you so much for your kind feedback!

We’re delighted to hear that Dulcie made the whole process smooth and stress-free, especially with it being a special gift. It’s wonderful to know her communication and care helped ensure everything arrived perfectly. We’ll be sure to share your lovely comments with her, and we hope the giftee loved their new artwork!

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Castle fine art

Dulcie at castle fine art could not have helped any better, from holding the artwork to arranging delivery on a specified day to an alternative address

30 September 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Michael.

Thank you for your lovely feedback!

We’re so pleased to hear that Dulcie provided such attentive and flexible service, ensuring your artwork was delivered exactly as requested. We’ll be sure to share your kind words with her, and we hope you enjoy your new piece.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We look forward to welcoming you back to the gallery again soon!

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Friendly, helpful and great art

I found a piece online that I wanted but it was not in stock. Karla was really helpful obtaining it for me to view and having it delivered by Ben on time to give as a birthday present.

6 October 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Els,

Thank you so much for your kind feedback!

We’re delighted to hear that Karla was able to source the piece you were looking for and that Ben ensured it was delivered on time for such a special occasion. It’s wonderful to know everything came together perfectly for the birthday gift, and we’ll be sure to share your kind words with them both.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We hope the giftee enjoys their new artwork and look forward to welcoming you back again soon.

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Fantastic Customer Service & guidance…

Fantastic Customer Service & guidance from Olivia when wishing to by the fabulous Laurance Coulson piece of beautiful art. She showed me "Waiting" online which I fell in instantly love 😍 Thank you so much Olivia for being so nice & kind 💝, this is twice that Olivia have helped me 💝

1 August 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Tracey,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that Olivia was able to guide you so thoughtfully in acquiring the beautiful Lawrence Coulson piece, 'Waiting'. It’s fantastic t o know this was your second time receiving such excellent support from her, and we’ll be sure to pass on your kind words.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We hope your new artwork brings you endless enjoyment, and we look forward to welcoming you back again soon!

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Highly recommend

I've just bought my second piece from Dan at Castle Fine Art, and it's been another wonderful experience. Dan keeps me updated regularly on the progress of my print, from framing to postage. Highly recommend Dan and Castle Fine Art!

2 October 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Claire,

Thank you so much for your kind feedback!

We’re delighted to hear that your second experience with Dan at Castle Fine Art was just as wonderful as the first. It’s great to know that his updates and care throughout the framing and delivery process made everything seamless.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We’ll be sure to pass on your praise to Dan, and we look forward to welcoming you back for your next piece!

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Excellent customer service

Dan is a very attentive customer liaison. He was very patient as I deliberated over my choice. He went the extra mile to help with logistics of a gift to my brother in Denmark. All and all, excellent service from Castle Fine Art - thank you!

2 October 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Caroline,

Thank you so much for your kind words!

We’re delighted to hear that Dan provided such attentive and patient support while you made your choice. It’s wonderful that he could assist with the logistics of your gift to Denmark and ensure everything went smoothly.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We’ll be sure to pass on your praise, and we look forward to welcoming you back to Castle Fine Art in the future!

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Great experience

We have now bought two pieces of art from Tia at the Winchester Gallery. Apart from a great collection of artwork ,Tia has been amazing to work with, great communication and gone out of her to help us. We are not art collectors by any stretch of the imagination but we have felt guided and supported throughout.
Thank you Tia.

1 October 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Amanda,

Thank you so much for your kind feedback!

We’re delighted to hear that Tia at our Winchester Gallery made your experience so enjoyable and supportive. It’s wonderful that her guidance and communication helped you feel confident in your purchases!

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We’ll be sure to pass on your thanks to Tia, and we look forward to welcoming you back to the gallery again soon!

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Fantastic service from Daniel

Fantastic service from Daniel, great communication throughout. I have already recommended them to friends and family.

30 September 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Mark,

Thank you so much for your kind words!

We’re delighted to hear that Daniel provided fantastic service and kept you informed throughout the process.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

It’s wonderful to know you’ve recommended us to friends and family. We really appreciate it and look forward to welcoming you back to the gallery soon!

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Great experience from Peter at Milton…

Great experience from Peter at Milton Keynes when purchasing some recent pictures and also the team at Sheffield for the help with logistics!

7 September 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Nick,

Thank you for your kind feedback!

We’re delighted to hear that Peter at our Milton Keynes gallery made your purchase experience so enjoyable and that the team provided excellent support with the logistics.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We’ll be sure to pass on your thanks to everyone involved, and we look forward to welcoming you back to our galleries soon.

Thanks,

Rachel 😊

Rated 5 out of 5 stars

great selection of artwork and great customer service

I recently purchased two pieces of art from Castle Fine Art, and while one of them arrived with a minor issue, the way the team handled it completely won me over. A special thank you to Becky, whose customer service was outstanding from start to finish. She was proactive in sorting out the problem, kept me fully informed at every stage, and made the whole process feel effortless.

It’s often said that you can really judge a company by how they respond when something goes wrong, and this was a perfect example. The issue itself quickly became a non-event because of how well it was dealt with. I felt assured, well looked after, and genuinely valued as a customer.

Thanks to this experience, I wouldn’t hesitate to buy from Castle Fine Art again.

15 August 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi C N,

Thank you so much for your kind and thoughtful feedback.

We’re delighted to hear that Becky was able to provide such outstanding support and turn a minor issue into a smooth and positive experience. It’s wonderful to know that her proactive communication and care made you feel valued and reassured throughout the process. We’ll be sure to pass on your praise to Becky and the team.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team

We look forward to welcoming you back again soon!

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Exceptionell service and perfect shopping experience

I had seen a picture on CFA's website that interested me. Since my wife and I would soon be traveling to the UK, I asked by email whether the picture could be viewed somewhere. Ashleigh Wright from CFA offered to organize a presentation in a gallery close to our travel route! The presentation was a complete success. The picture hung in a darkened room and was covered by a screen that slowly rose. Ashleigh explained details about the picture and the artist very competently. Since the picture was offered at a very fair price and CFA would take care of shipping etc., the decision to purchase was very easy. Afterwards, Ashleigh showed us around the gallery and together with her colleagues she presented us a few other interesting works. It's a shame that CFA isn't represented in Germany; it certainly wouldn't be the last purchase.

26 September 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Joachim,

Thank you so much for sharing such a thoughtful and detailed review.

We’re thrilled to hear that Ashleigh created such a memorable experience for you and that the arranged viewing helped bring the artwork to life. It’s wonderful to know her knowledge and care made your visit so enjoyable and that the process from viewing to purchase was smooth and stress-free. We’ll be sure to share your lovely feedback with Ashleigh and the team. We’re delighted you chose to add this piece to your collection and truly hope it brings you joy for many years to come.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

While we are not based in Germany, we look forward to welcoming you back whenever you’re ready for your next visit.

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Purchased Three Paul Corfield pictures…

Purchased Three Paul Corfield pictures from Castle in Reading. They were fantastic is re-framing all items to match my desired frame type. We had a project deadline for pictures and they worked so hard to ensure the deadline was made. Fantastic service, and lovely enthusiasm from the Reading team. Special thanks to Karla

20 September 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Matthew,

Thank you so much for your kind words!

We’re delighted to hear that the Reading team, and especially Karla, provided such fantastic service and enthusiasm throughout your journey with us. It’s wonderful to know we were able to reframe your Paul Corfield pieces to your exact preference and meet your deadline.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We look forward to welcoming you back again soon.

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Castle Fine Art are a great company

Castle Fine Art are a great company.
The staff at St. Christopher’s Place are so good. Very well informed. Good company and very helpful.
With some good advice and a little thought you can end up with some very affordable art and a cup of tea!

24 September 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Mark,

Thank you so much for your kind words! We’re delighted to hear that our team at St. Christopher’s Place made your visit with us so enjoyable and informative.

It’s wonderful to know you found the advice helpful and the experience relaxed – a great piece of art and a cup of tea really do make the perfect combination!

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We look forward to welcoming you back again soon.

Thanks,

Rachel 😊

Rated 5 out of 5 stars

Brilliant service!

Brilliant service from Sarah and the Chester Castle Fine Art team. Attention to detail was second to none and definitely put the customer first. Looking forward to my next purchase!!

23 July 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Trent,

Thank you for your wonderful feedback!

We’re so pleased to hear that Sarah and our team in Chester provided an attentive service and put your needs first.

It’s fantastic to know you’re already looking forward to your next purchase.

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We can’t wait to welcome you back to the gallery soon.

Thanks,

Rachel 😊

Rated 5 out of 5 stars

The contact I had with Laura has been…

The contact I had with Laura has been exceptional service throughout!

17 July 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Claire,

Thank you for your lovely words!

We’re delighted to hear that Laura provided you with exceptional service throughout your time with us. We’ll be sure to share your feedback with her - she will be thrilled!

Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.

We look forward to welcoming you back again soon.

Thanks,

Rachel 😊

Rated 1 out of 5 stars

Sold Artwork, Then Took It Back — Still No Refund

I regret to say my experience with Castle Fine Art at the Birmingham Mailbox has been extremely disappointing.

After much consideration, I purchased a piece of artwork, a significant financial commitment for me. I was later told that the artwork actually belonged to someone who worked at the gallery and, because they no longer had space for it, it had been sold to me.

A week after my purchase, I received a phone call from the gallery telling me that this person had changed their mind, no longer wished to sell, and was taking back the artwork that I had already paid for. In other words, after committing my money, the piece I believed I owned was removed from me.

What makes this worse is that I am still considerably out of pocket. Despite promises of a refund, I have not been reimbursed. For a gallery of this reputation, I find it shocking that a customer can be left in this position, having paid a large sum of money and been left without either the artwork or the refund.

This experience has completely undermined my trust in Castle Fine Art and I cannot recommend them based on how my purchase was handled.

**Update after Rachel’s Reply from Castle Fine Art**
Date: 25.9.25
Still no refund and no artwork. At this point, all I have is a paid receipt — fortunately, enough to raise a chargeback claim with my card issuer. I’m honestly gobsmacked. The only explanation I can see for the way I’ve been treated is that someone was trying to make a little extra commission. To me, it shows greed, a lack of integrity, and the sort of behaviour I want no part of going forward. Rachel I do not want anyone reaching out to me, I have heard all the excuses from someone dying to, it belonging to someone else. I just want my money back please. And to anyone reading this. Do not trust these guys.

16 September 2025
Unprompted review
Castle Fine Art logo

Reply from Castle Fine Art

Hi Jordan,

Thank you for taking the time to share your feedback. We sincerely regret that your experience with us has not met the standard we strive to uphold. Please accept our genuine apologies.

We are committed to addressing your concerns and resolving this matter appropriately. A member of our Client Services team will be in contact with you shortly to assist further.

Thanks,

Rachel

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