Castle Water Reviews 

Craig Dunbar is an asset to this company, what a gentleman, he went far beyond my expectations and delivered the result that looked very difficult 6 months ago when we first found about some underground leakage in our property. Thank you Craig, Castlewater and Affinity water for your amazing services.

Good customer service and sorted my issue out

Having had a query with my water bill, showing the wrong postcode and the wrong address, I spoke to Curtis, who was the only one who I have dealt with on this issue, took the time to sort this problem out. Others who I have contacted in the past said , you will have to pay the bill then try and claim it back!!.

Francesca cafolla was extremely helpful and dealt with my enquiry very prompt and professional. Thank you

Talking to a human being was good - by that I don’t mean AI, I mean someone who talks rather than reads from a card - Chris Mulligan was his name, good personality, saw both sides of the situation - smashing bloke.

What had the potential to be a very unpleasant call actually turned into an incredible demonstration of outstanding customer service from Jade Bourne. Jade was able to assist in EVERY question I had, gave excellent information and was able to help us get to a point where the issues we're facing are being fully investigated and I'm confident that our issue will reach a suitable solution. Jade's calls should be used as teaching material for what EXCELLENT customer service looks and sounds like.

Thomas was 10/10. He was very helpful by quickly sorting my query

I needed to organise payment details for my accounts.I spoke with Robert young who was helpful,informative and courteous . All in all a excellent service with the outcome I needed.

Thank you Thomas Mills for your patience and helping with my questions.

I spoke with Thomas Mills who was very helpful and delightful to speak to. He sorted out the issue and followed up with confirmation emails and a phone call.

Called to check if DD was valid and next due was being collected under Dd

Fantastic customer service from Michelle sek after trying to resolve a problem with castle water for a few weeks. Michelle manged to sort it out in a few minutes. Absolute credit to the company, thank you.

I enjoy everything about castle water much appreciated

Tracey Arthur : Saved the Day!
She was extremely professional, helpful and efficient. Very quickly identified the problem with an extremely high estimated bill. Reassured me that this would be rectified but also warned me that the large amount might be taken out tmrw as it is set up as Direct Debit. I requested a refund on that and was, again, reassured that this would be carried out. I'd give more stars if I could.
Having recently dealt with BT and B3 Comms Customer Service (for the past 6 months!) I just wish they'd both had a Tracey on their teams.
Thanks Tracey :-)

It is scam. They do not provide you any solution and as you explained the matters they easily hang Up thr phone.
Robbing you easily

I spoke to Steven Simpson regarding a query on our company account.He was both polite and pleasant and resolved my query perfectly.
Thank you,
Howard Collins.

Very helpful customer service on the portal with Keiran M

Brilliant customer support. Very kind and helpful and will sort any problems you have out. Personally recommend Josh Sturrock for his excellent support in helping me clear my problems.

Lewis was super helpful and informative and really helped me understand the portal and the details about my account! Thank you!