Catalina of Stanningley Reviews 

248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff are extremely polite, welcoming, and never pushy, making the entire purchasing journey exceptionally comfortable. Consumers appreciate how quick, seamless, and efficient the paperwork and vehicle collection processes are handled from start to finish. Some reviewers were not happy with unexpected mechanical faults and major vehicle issues appearing shortly after driving away. A few other people also felt that customer support and communication completely fell short when attempting to resolve these frustrating problems. Buyers noted that getting proper documentation sorted out or receiving adequate help afterwards was sometimes difficult and disappointing.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is friendly, helpful, and completely... See more

Service

Customers had positive experiences with service, often highlighting the friendly and helpful staff who made... See more

Product

Reviewers mention positive feedback about product, noting that cars are often in excellent condition and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, quick, and stress-free... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a 2020 Ford Fiesta from Catalina last weekend, was greeted with friendly staff who was open with looking around all cars. After test driving the car, Michael helped finish the sale and I was... See more

Company replied

Rated 5 out of 5 stars

Bought a car from here, the salesman Steve was friendly, helpful and not at all pushy. Answered all our questions, organised test drive and ultimately got a sale! Unfortunately, less than a week later... See more

Company replied

Rated 5 out of 5 stars

Very happy with the car exactly as advertised, given I live 4 hours away that was very important. Well located site easy to find. Friendly staff very helpful, quick and easy process drove away in less... See more

Company replied

Rated 5 out of 5 stars

Beautiful car and great buyers experience. The car was 99% perfect but required a small push to get it to 100% of which the Catalina after care team were unbelievably quick, accommodating and fr... See more

Company replied


Company details

  1. Used car dealer
  2. Motor vehicle dealer

Written by the company

We are a family owned and run, independent, business. Trading from our sole site since January 1992. We offer a broad range of hand picked, high quality used vehicles. All prepared at our state of the art, preparation facility, meaning that all our vehicles are available to drive away within 30 mins. We have developed great relationships with many of the top new car dealers in the UK to ensure we have the best stock available at all times. As a finance specialist we are fully regulated by the FCA and can offer the best finance packages around, both HP and PCP starting at as low as 6.9% APR. If you need any further information don't hesitate to call us on 01132553755 or email us sales@catalinaofstanningley.co.uk.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(248)

173 reviews in the last 12 months

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Rated 1 out of 5 stars

Would not use again

Sold us a car with an HT lead which was held together with super glue, needs a full exhaust as the flexi is snapped and blowing. Absolutely robbed us and the warranty is worthless, was expected to send pictures of a leak from under the car, only had it 1 month and needs money putting into it

1 June 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Hi Spider

I'm very sorry to hear of these issues you've noted. We're more than happy to look into this further and rectify where needs be. If you can please email aftercare@catalinaofstanningley.co.uk with your reg and photos of the cable we can get this looked into for you.

Thanks
Hannah

Rated 3 out of 5 stars

Quick and efficient but alas didn't end well

To be fair the dealership were very helpful and as i was buying the car online it was very impressive to have it delivered over 100 miles away the next day. Unfortunately for myself within a few days it had broken down with a faulty fuel injector which cost over £500 to repair. I contacted aftersales and they paid the garage directly no problem whatsoever and as i only paid £3750 in the first place any profit for themselves must of gone straight away. To cut a long story short it broke down again and another £500 was spent by myself and then broke down again but this time was deemed a lost cause due to cracks in the engine block so the car was scrapped after 7 months. So in essence the dealership was quick and efficient and helpful to a point but loosing over £4000 in several months still hurt. One thing i would add that if you take a warranty out with them to check the small print and make sure its fit for purpose as the company they use warranties 2000 has many levels of cover. So all in all the dealership was ok to deal with but unfortunately for myself i just happened to pick the one duff car!.

4 July 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Hi Andrew

Thank you for taking the time to leave such a balanced review and for recognising the efforts of both our sales and aftersales teams.

We're genuinely sorry that you experienced ongoing issues with your vehicle. As you mentioned, when the initial fuel injector fault occurred shortly after purchase, we arranged for the repair to be authorised and paid for directly to minimise any inconvenience. Unfortunately, the later faults developed several months into your ownership and were unrelated to the original repair.

While it's disappointing to hear that the vehicle ultimately suffered an engine failure, this isn't something that was apparent or identifiable at the point of sale, and we're sorry that your ownership experience ended this way.

We appreciate your feedback regarding the warranty. We always encourage customers to familiarise themselves with the level of cover included and the available upgrade options so they can choose the policy that best suits their needs.

Thank you again for your comments. Whilst we're sorry your experience with the vehicle wasn't what either of us had hoped for, we do appreciate your acknowledgement of the service you received from our team, and we wish you all the best for the future.

Hannah

Rated 5 out of 5 stars

Helpful staff

Helpful staff, Michael was quick at getting back to me and sorted my finance out without stress. John was lovely and very helpful when I picked my new car up from the garage

1 July 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Sian, enjoy your new car!

Thanks
Hannah

Rated 1 out of 5 stars

I rang up to say I was interested in…

I rang up to say I was interested in looking at a car, I got told it was available to look at but hadn’t been prepped yet and to bare that in mind, i told the salesman i was going to be there in the next 1-2 hours. we then drove an hour and 30 minutes to view this car to be told it had been taking into prep and we couldn’t view it anymore. take with a pinch of salt what this company tell you. i felt they could have rung me back to tell me this before wasting a 3 hour journey in horrendous traffic.

3 July 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Hi Alannah

Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience.

We completely understand how frustrating it must have been to make such a long journey, especially in difficult traffic, only to find that you were unable to view the vehicle.

When you called, the vehicle was available and awaiting preparation. Unfortunately, the workshop schedule changed sooner than anticipated, and the car was taken into the workshop before your arrival. We appreciate that, in hindsight, a phone call to update you would have been the right thing to do, and we're sorry that this didn't happen.

We value all of our customers' time and certainly wouldn't want anyone to make an unnecessary journey. Your feedback has been shared with the team so we can improve our communication in situations like this.

We appreciate your comments and wish you all the best in finding the right vehicle.

Hannah

Rated 5 out of 5 stars

Faultless service from John

Cant speak for the other staff as one man sorted the whole process for me, that being John. He took a friendly informal manner whilst still remaining proffesional throughout.

John understood the nature of my enquiries well, didnt hard sell or push me, and facilated a fuss free sale very quickly, wouldn't hesitate to recommend.

17 June 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Jay, enjoy your new car!

You know where we are if you need anything.

Thanks
Hannah

Rated 5 out of 5 stars

A credit to car sales

I purchased a car from catalina of Stanningley in March which in all honesty was a very smooth and efficient process always felt like the sales team were adding no pressure and were all very knowledgeable and helpful but I believe a company will show their true colours in the after sales.Now come 18th June the car I purchased which was a bmw x1 developed a real issue with a blown head gasket I rung catalina but unfortunately my warranty had just expired in which case alot of garages would say unlucky not our problem and this is where catalina showed the benefit of going through a very reputable family business.I was put in touch with a wonderful lady called Hannah at the aftercare team who was in constant contact throughout and came to a very fair and generous outcome she really was a credit to the company I believe this company fully deserves a 5 star rating and would 100 percent recommend to anyone looking to buy a car in the future

30 June 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a fantastic review Jo, this is massively appreciated.

You know where we are if you need anything else!

Thanks
Hannah

Rated 5 out of 5 stars

Polite and professional - no hard sell

I have been happy with my dealings with Catalina. I saw the car online but even if the car is perfect I will only buy from a reputable, preferably long standing dealership with mainly positive reviews and Catalina ticked all those boxes. Even saying that, once I get there if my gut instinct tells me no, I will listen to it and walk away. I reserved the car on Auto Trader and spoke via e-mail and then Whatsapp with Michael. He obtained me a finance agreement straightaway and answered lots of questions about the car. Having answered these, all I had to do on the Saturday was turn up and take it for a drive. I knew I wanted the car even before I had driven it, so I went ahead and purchased it. I’ve only had it for around a fortnight and it’s running really well and I love driving it. It was in immaculate condition. When I collected it, my son was with me and asked a question about a car on the forecourt and although Michael was happy to answer him, he didn’t use it as an opportunity to try and get another sale, he just gave me his full attention. There was no hard sell at all for extended warranties or optional extras, I was just made aware they were available. Both staff members I spoke to were just really nice, no shmoozing, fake over friendliness or creeping around me, just politeness and professionalism. They followed up my purchase with a whatsapp message to ask how things were and I feel confident should any issues arise during the warranty period I’ll be able to ask them.

16 June 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a fantastic review! We're happy to hear of your experience.

We hope you enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

John was fantastic allowed us to look…

John was fantastic allowed us to look at cars with no pressure what so ever and then supported us in answering all of our questions.

23 June 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a brilliant review Simon!

We hope you enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Just bought a Tesla Model 3 here and…

Just bought a Tesla Model 3 here and the process was very straight forward and all the staff I encountered were very nice and Michael who dealt with my purchase was very helpful the entire time. Would highly recommend!

17 June 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a great review Julian! We hope you enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Brilliant service

Brilliant service, fantastic car. Made the whole process very easy

5 June 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Hi Dean

Thanks for a fab review, we hope you enjoy your new car!

Thanks
Hannah

Rated 5 out of 5 stars

Excellent service professionally…

Excellent service professionally delivered by Michael. The car we purchased was prepared and ready for us very quickly and we’re very pleased with it

8 June 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a brilliant review Jeffrey! We hope you enjoy your new car.

Many thanks
Hannah

Rated 4 out of 5 stars

I bought a BMW 1 services from Catalina…

I bought a BMW 1 services from Catalina and have no complaints, very professional and helped make the process easier for me.

10 June 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review Lennon! We hope you enjoy your new car & we're here if you need us for anything.

Thanks
Hannah

Rated 5 out of 5 stars

I have purchased many cars over the…

I have purchased many cars over the years and Tom and Michael have always gone above and beyond to make the purchase easy

9 June 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review Darren! We hope you enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Michael was extremely helpful…

Michael was extremely helpful throughout the whole process, from start to finish, would highly recommend and would return to this garage. Thank you for all your help

24 May 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a brilliant review Sam! It's much appreciated.

Enjoy your new car.

Hannah

Rated 5 out of 5 stars

Great used car dealers

From the minute I spoke to John he put me at ease. The transaction was so easy and dealt with swiftly. Everything explained. Really pleased with my new vehicle and would highly recommend and use again. Thank you.

5 June 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a great review Lisa! We hope you enjoy your new car.

You know where we are if you need anything.

Thanks
Hannah

Rated 5 out of 5 stars

I recently purchased a white Ford Focus…

I recently purchased a white Ford Focus 1.5 Titanium, and I'm very pleased with both the car and the overall buying experience. The sale with Michael went very smoothly from start to finish, with clear communication and no pressure at any stage. The company was professional, friendly, and great to deal with throughout the process.

The car was exactly as described, presented in excellent condition, and ready when promised. Any questions I had were answered promptly, which gave me confidence in the purchase. Overall, it was a straightforward and hassle-free experience, and I wouldn't hesitate to recommend the company to anyone looking for a quality vehicle and good customer service.

27 May 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for an amazing review Dan, wow! We really do appreciate your feedback.

Enjoy your new car.

Hannah

Rated 5 out of 5 stars

Fantastic experience

The whole process was incredibly smooth, Michael answered all of my questions super quickly. He stayed on top of the purchase and kept me up to date as soon as there was more information available, I really appreciated how friendly and informative he was throughout the purchase.

The staff member who I dealt with at the dealership ( I didn’t catch his name ) was super quick and efficient, it was a good experience over all.

29 May 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a fantastic review Reece, your feedback is really appreciated.

If you need anything please let us know

Enjoy your new car

Thanks
Hannah

Rated 3 out of 5 stars

Top marks for sales and straight…

Top marks for sales and straight forward. What let them down was the car was dirty. I had lolly pop sticks in the air vents. Paint on the seats and it stunk of wet dog. After a day both rear tyres sensors came up flashing with a malfunction. They said their valeter was on holiday. Anybody can clean a car out .....

28 May 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your review Gary and I so sorry to hear of these few issues.

If you can email aftercare@catalinaofstanningley.co.uk we will get you booked in to have the sensors that have died replaced and we can valet your car for you as well.

Tyre sensors have a battery life of a certain amount of years and you can't tell when they're going to die/need replacing I'm afraid, but we will get you booked in to have the ones that need replacing changed over.

Thanks
Hannah

Rated 5 out of 5 stars

VW Polo purchase

I saw a gorgeous VW Polo online at Catalina of Stanningley, and immediately called for availability and went over to have an in-person look. Steve was fantastic and rolled down the windows for me in preparation during the heatwave. Due to me being on a spousal visa I've been rejected for finance/leasing over 15 times in the last year, and Steve managed to get me finance on the vehicle for a good price on the day! We're very happy with the level of service from Steve and Catalina of Stanningley

26 May 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a great review Nancy, we really appreciate your feedback.

If you need anything you know where we are!

Thanks
Hannah

Rated 5 out of 5 stars

Every was all fast smooth as I arrived…

Every was all fast smooth as I arrived to pick my new car up can not fault any of the staff all was friendly and fantastic best dealership I’ve been too

30 May 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for an amazing review Douglas! We hope you enjoy your new car.

Thanks
Hannah

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