Catalina of Stanningley Reviews 

248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff are extremely polite, welcoming, and never pushy, making the entire purchasing journey exceptionally comfortable. Consumers appreciate how quick, seamless, and efficient the paperwork and vehicle collection processes are handled from start to finish. Some reviewers were not happy with unexpected mechanical faults and major vehicle issues appearing shortly after driving away. A few other people also felt that customer support and communication completely fell short when attempting to resolve these frustrating problems. Buyers noted that getting proper documentation sorted out or receiving adequate help afterwards was sometimes difficult and disappointing.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is friendly, helpful, and completely... See more

Service

Customers had positive experiences with service, often highlighting the friendly and helpful staff who made... See more

Product

Reviewers mention positive feedback about product, noting that cars are often in excellent condition and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, quick, and stress-free... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a 2020 Ford Fiesta from Catalina last weekend, was greeted with friendly staff who was open with looking around all cars. After test driving the car, Michael helped finish the sale and I was... See more

Company replied

Rated 5 out of 5 stars

Bought a car from here, the salesman Steve was friendly, helpful and not at all pushy. Answered all our questions, organised test drive and ultimately got a sale! Unfortunately, less than a week later... See more

Company replied

Rated 5 out of 5 stars

Very happy with the car exactly as advertised, given I live 4 hours away that was very important. Well located site easy to find. Friendly staff very helpful, quick and easy process drove away in less... See more

Company replied

Rated 5 out of 5 stars

Beautiful car and great buyers experience. The car was 99% perfect but required a small push to get it to 100% of which the Catalina after care team were unbelievably quick, accommodating and fr... See more

Company replied


Company details

  1. Used car dealer
  2. Motor vehicle dealer

Written by the company

We are a family owned and run, independent, business. Trading from our sole site since January 1992. We offer a broad range of hand picked, high quality used vehicles. All prepared at our state of the art, preparation facility, meaning that all our vehicles are available to drive away within 30 mins. We have developed great relationships with many of the top new car dealers in the UK to ensure we have the best stock available at all times. As a finance specialist we are fully regulated by the FCA and can offer the best finance packages around, both HP and PCP starting at as low as 6.9% APR. If you need any further information don't hesitate to call us on 01132553755 or email us sales@catalinaofstanningley.co.uk.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(248)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly

Very friendly, answered any questions I had about the car, explained exactly where to drive on the test drive, very fast process wasn't there long, helped out with taxing the car etc and very understanding with the situation I was in. More than happy with the car ready for many miles as my family car

10 January 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Hi Joseph

Thank you for a lovely review! We hope you enjoy your new car!

Thanks
Hannah

Rated 1 out of 5 stars

Beware of these avoid car dealer selling faulty cars and rip you off your money

We bought a Ford eco sport from Catalina of stanningley didnt even drive it only dropped children to school within a week the car broke down they sold a faulty car The car broke down within a week of purchase stopped on roundabout didnt start for few minutes had to call our break down cover every time and then to dealership garage. under our warranty we were told would get courtesy car if car breaks down which wasn't given. The car was repaired by them as per them it was battery issue which was clearly not they replaced to new one. On the way back home broken down again 2nd time on traffic lights same error steering malfunction wont start 4 cars behind putting my family life in danger. After I called the dealership to complain they said sales team will call no one called waited whole day had to call again the service is pathetic and appalling finally Hannah after sales team texted on wats app who didn't help at all were told they would examine the car and issue refund after 10 days. After 2 days get text to pick up the car its fixed and they did a new fob and car is all good ford card have issues the car was not reliable and we refused the car which was faulty and not reliable which we requested for exchange with the same price. Under the consumer act 2015 we should get a full refund was sold a faulty car which broke down 3 times within 1-3 weeks of purchase. We wanted a car urgently we were so stressed with school going children we had no other option since they refused the full refund or exchange we had to sell the car to them which they deducted £2000 out of total amount totally rip off avoid avoid them. If this matter is not dealt with promptly and appropriately I will complain to trading standards and go to the court i need my hard earned money back we trusted your dealership . This is completely unacceptable. This experience was distressing and an absolute disgrace.

23 November 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Hi Daisy

Thank you for taking the time to leave your feedback.

When you first advised us of the issue, we arranged for the car to be booked into our garage and offered you a courtesy vehicle, which you chose not to take up. Unfortunately, we weren’t able to identify a fault at that time. As a gesture of goodwill, we also arranged for a replacement key, as the car was supplied with one key, to help minimise any inconvenience.

You later asked about part-exchanging the vehicle, and we provided a part-exchange valuation of £4,000. Following this, you requested that we purchase the car back from you at this value, which we agreed to.

Please note that the vehicle was resold within a matter of days after being repurchased from you and has not had any faults reported.

I’m sorry that your experience did not meet your expectations.

Thanks
Hannah

Rated 5 out of 5 stars

Just want to say thank you to Michael

Just want to say thank you to Michael, from start to finish he was really helpful in helping us purchase my car from him. Would definitely recommend.

8 January 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your feedback, we really appreciate it!

Enjoy your new car!

Hannah

Rated 5 out of 5 stars

Very good service from start to finish.

Very good service from start to finish.

Would really recommend Catalina of Stanningley to anybody wanting a car.

8 January 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Faye, we hope you enjoy your new car!

Hannah

Rated 5 out of 5 stars

I bought a car from Michael the whole…

I bought a car from Michael the whole experience from start to finish was exceptional. He kept me in contact with me the whole way through. I would also like to thank Matt who delivered my car in the snow and was so helpful. I can’t recommend enough thanks so much I’m over the moon

5 January 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for an amazing review Joanne, enjoy your new car!

Hannah

Rated 5 out of 5 stars

I bought a car from this garage

I bought a car from this garage. I seen it online but being 6 hours away ment we were putting a deposit on this unseen. Michael kept in touch the whole way through, ie for MOT, services etc. I got sent a video when it was all ready. And car was as seen! The garage offered to collect us from the train station. It was a long but worth while trip for the correct car for us. It was easy to turn up sign some docs and the car was ready to drive away. Great service, friendly staff. I even got a message next day to make sure we got up the road with the car ok! Which was a great touch. Thank you Michael for all your help!

2 January 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for such a lovely review Melissa, enjoy your new car!

Hannah

Rated 5 out of 5 stars

Quick

Quick, efficient, friendly service and most importantly a quality car. Tom looked after our needs with straight forward no nonsense advice. Will definitely recommend 10/10.

7 November 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you taking the time to review us , we hope you're enjoying your car!

Hannah

Rated 5 out of 5 stars

Catilina

From the initial phone call to complete sale everything was great and helpful a fair price for my part exchange. The car was highly presented all serviced and valated ready to go

1 November 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you taking the time to review us Richard, hope you're enjoying your car!

Hannah

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Bought a new volvo and helped me every step of the way. Would highly reccomend

30 September 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your lovely review Ross!! Enjoy your new car.

Hannah

Rated 5 out of 5 stars

Great service by Steve

Great service by Steve, would highly recommend this company

17 September 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review Lisa! We hope you enjoy your new cars.

Thanks
Hannah

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff, not pushy and great pre sale and point of sale service. Highly recommended

16 September 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review Lynsey!

Enjoy your new car! Hannah

Rated 1 out of 5 stars

Don't bother with the warranty

Bought a car from this company a year ago. Nice car reasonably happy with it. I took out the warranty they provide from warranties 2000. I was very specific to ask what was covered - timing chain etc as this wasn't a new car. I was told all was covered and the only thing pointed out to me was to make sure I had an oil change every 6 months or 6000 miles or the warranty would be invalid. One clutch later and a £2300 bill I find out that Catalina have a bespoke warranty with the company and the limit on any claim is £500. I did subsequently find this little detail further down the paperwork, my fault for not noticing but I took the salesman at his word no one would get a timing chain for £500. So warranties 2000 were fine they paid what they had too but Catalina very disappointing. My advice would be not to bother taking out a warranty its not worth the paper its written on!!!!!

29 August 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your review Karen, I'm sorry to hear you've had issues with your car a year after purchasing. We can look into this further for you if you can email the details and your registration over to hannah@catalinaofstanningley.co.uk

Many thanks
Hannah

Rated 1 out of 5 stars

Do not get a car from here I got one…

Do not get a car from here I got one head gasket went on me so they gave me a car to borrow witch is fair but they are refusing to home pick there car up now saying there going to call cops on me for pinching it wrong ins

9 August 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Hi Gary,

Thank you for sharing your review, and once again we’re truly sorry for the experience you had with the car you purchased.

Unfortunately, the breakdown happened on the very day you collected the car, around an hour from our dealership. As soon as we were made aware, we arranged recovery, brought the vehicle back to the dealership, and provided you with our courtesy car so you weren’t left without transport while we worked on finding the best solution.

This was not something we could have foreseen — if we’d been aware of an issue beforehand, we would of course have had it repaired before the car was ever sold. There would never be any reason for us to knowingly let a faulty vehicle leave the dealership.

We did discuss the option of moving you into another car, but unfortunately this wasn’t possible in the end for several reasons. Because of that, we asked for our courtesy car to be returned once it was clear a swap couldn’t go ahead.

We genuinely regret the inconvenience this has caused you, and we remain committed to doing what we can to support our customers when unexpected issues arise.

Thanks
Hannah

Rated 5 out of 5 stars

Very pleased with the garage and service we received

Steve was very helpful. Had the car delivered to Norwich. No problems. My son was very happy with the car. Would definitely recommend Catalina of stanningley garage.

18 August 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a brilliant review! Enjoy your new car Hollie!

Thanks
Hannah

Rated 1 out of 5 stars

The car we were sold was not the car that was advertised

The car we were sold was not the car in the advert, we received the car with dents in the drivers door and scratches all over, We asked Tom when buying the car was there any dents and scratches he said the car was in great condition. a couple of day after delivery the engine management light came on. thats when we were complete ignored ( No body would answer the phone.) or called back. we could only deal with Hanna buy e-mail, Hanna told us to go through the warranty no offer of compensation or help. the car is now on the drive waiting to be repaired.

23 July 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Hi Peter, thank you for your feedback. We’ve been in touch via email since 31st July with Janette and are keen to get this resolved for her. We’re just waiting for the repair quote from your local garage so we can move forward quickly. Please reply to my last email on the 5th so we can get everything sorted for you.

Kind regards,
Hannah

Rated 1 out of 5 stars

I bought a car from these people in…

I bought a car from these people in good faith it had problems from day one it wasn’t as described in the advert and a few days after purchase the engine management light came on and I was told to claim on my warranty this is not something you expect to have to do after a few days of owning the car they don’t ring you back there’s nothing with the car not even a spare key it was filthy and smelt like an ashtray head rest missing and dents we asked was there any dents they said no so my advice is don’t buy from this dealer once they have your money that’s it very poor after sales service they never call you back very poor service from Hannah micheal and Tom

23 July 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Hi Janette, thank you for your feedback. We’ve been in touch via email since 31st July and are keen to get this resolved for you. We’re just waiting for the repair quote from your local garage so we can move forward quickly. Please reply to my last email on the 5th so we can get everything sorted for you.

Kind regards,
Hannah

Rated 5 out of 5 stars

Saw the car on Autotrader and rang to…

Saw the car on Autotrader and rang to arrange viewing. Car had only just arrived so Steve took my refundable deposit and would inform me when ready. Got a call few days later to view and car was clean and well presented but wasn't for me! Steve was not pushy or try to desuade me and returned my deposit. Great choice of cars at great prices. Would call back .

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Five Star service from start to finish

Five Star service from start to finish. Really helpful staff allowed me to look at and test drive the car with absolutely no pressure. Steve was happy to answer any questions and sold me a great car with no fuss. Fantastic car dealer, highly recommend.

27 May 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for an amazing review Dan, enjoy your new car!

Hannah

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