Amazing customer service, Emma is truly fantastic. It feels like every one is working overtime to ensure you get the perfect solution and you are left feeling satisfied, which is truly what customer c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very rapid delivery of a product for storage of glassware which is affordable and very practical. I could not believe the speed of my second delivery which arrived 23 hours after placing the order,
The order done over the weekend arrived like a shooting star on my front door Monday afternoon!!! Record time! Beautiful grey pizza box with lid, can store 6 pizze for last proofing. Fantastic recepti... See more
Company replied
We own a move management company that uses Caterbox’s kitchen crates for ease and protection when packing unpacking for our clients. The product is superb and our removal teams love how they stack in... See more
Company replied
Company details
Written by the company
Caterbox – Your Trusted Partner in Storage & Protection Solutions With over 37 years of expertise, Caterbox specialises in high-quality storage and washing solutions for the catering and hospitality industry. We provide a wide range of products, including glassware storage boxes, dishwasher washing racks, plate storage baskets, and custom-made dividers to meet your unique needs. Our innovative designs ensure your items are securely stored, safely transported, and efficiently washed, saving you time and hassle. We also offer branding and printing services, allowing you to add a personalised touch to your storage solutions. At Caterbox, we pride ourselves on exceptional customer service, robust product quality, and our commitment to helping your business thrive. Whether you're a small café, a bustling restaurant, or a large-scale event organiser, Caterbox has the perfect solution for you. Trust Caterbox – where quality meets reliability.
Contact info
Unit 205, Eastleigh Works, Campbell Rd, , SO50 5AD, Eastleigh, United Kingdom
- 03330008000
- sales@caterbox.co.uk
- caterbox.co.uk
Glassware storage boxes
Very rapid delivery of a product for storage of glassware which is affordable and very practical. I could not believe the speed of my second delivery which arrived 23 hours after placing the order,
19 February 2026
Unprompted review
Amazing customer service
Amazing customer service, Emma is truly fantastic. It feels like every one is working overtime to ensure you get the perfect solution and you are left feeling satisfied, which is truly what customer care is about. The boxes are fantastic. Convenient and sturdy. Lots of options to suit different needs. I would definitely recommend.
2 February 2026
Unprompted review
Reply from Caterbox
Wow, thank you so much for your kind words! We’re thrilled to hear that Emma could help you find the perfect solution. It’s wonderful to know that the boxes are working well for you and that you’ve found them convenient and sturdy.
We really appreciate your recommendation—it’s always rewarding to hear that our efforts make a difference. Thanks again for choosing Caterbox!
Best wishes,
The Caterbox Team
The perfect fit for a tiny dishwasher
I did a lot of searching to find the perfect cutlery box to fit my new dish washer, it had to be just big enough, to a, do the job, b, fit perfectly, as I had bought the tiniest dishwasher to sit on my bench. After a lot of measuring and considering quality, caterbox had the perfect box I needed. Because it was a big company I wasn’t sure my tiny order would be worth their bother, but it’s a quality product, that fits perfectly and I get more than enough daily cutlery in it and I’m so pleased. It’s doing a grand job since August.
Great prompt delivery and ideal product.
I recommend it for tiny 1-2 person table top dishwasher, it takes up one third of the space of the original and I can fit in 2 mugs extra space wise
5 August 2025
Unprompted review
Reply from Caterbox
Thank you so much for taking the time to share your experience! We’re really glad to hear that you found the product you were looking for and its doing a great job for you. It means a lot to know that even a smaller order like yours is valued and that our product has been helpful in your daily routine.
We really appreciate your recommendation and are thrilled that the delivery and product met your expectations. Thank you for choosing Caterbox!
Best wishes,
The Caterbox Team
Fantastic team
The team at Caterbox are fantastic. I have worked with them on a number of projects over the last few years and they have always been super helpful and very efficient with all our questions and specific needs. A great company to use
4 November 2025
Unprompted review
Reply from Caterbox
Thank you, Flora, and everyone at Miller & McKaig Ltd! We’re so glad to hear that Caterbox has been able to support your projects and meet your specific needs. It’s always a pleasure working with you, and we truly value your ongoing trust and partnership.
From start to finish the team have been…
From start to finish the team have been 10/10! emma at sales has been a star and has helped me take an idea to a reality.
5 November 2025
Unprompted review
Reply from Caterbox
Thank you so much for your amazing feedback! We’re delighted to hear you’re happy with your custom-made Euro box dividers. Our team always aims to deliver high-quality bespoke packaging solutions, and it’s great to know that Emma and the team could help turn your idea into reality. We really appreciate your support and look forward to creating more custom Euro box dividers for you in the future!
Fantastic pizza box
The order done over the weekend arrived like a shooting star on my front door Monday afternoon!!! Record time! Beautiful grey pizza box with lid, can store 6 pizze for last proofing. Fantastic reception at customer service with Emma.🙏❤️
27 October 2025
Unprompted review
Reply from Caterbox
Thank you so much, Therese, for your wonderful review! 🌟 We're thrilled to hear your pizza box arrived so quickly and that it’s working perfectly for your proofing. Emma will be delighted to know her service made such a positive impression. Enjoy your baking, and thank you for choosing us! 🍕💛
Best Wishes,
The Caterbox Team
Extremely durable
Extremely durable, reliable and great products, running my business without them would be a nightmare, use them to transport baked goods, kitchen equipment and as display risers, help us keep kit to a minimum. The team are very professional with great customer service, a pleasure to deal with. Highly recommend
22 September 2025
Unprompted review
Reply from Caterbox
Thank you so much for your fantastic feedback! We’re delighted to hear our products are making such a positive impact on your business — from transporting baked goods and kitchen equipment to food storage and display. It’s great to know our team and service have helped make things easier for you — we truly appreciate your recommendation and look forward to continuing to support your success.
Fantastic experience
Always have a great experience using Caterbox.
Customer service is flawless, with great thanks to Emma and Nik for assisting with anything I needed.
Speedy lead times, swift delivery and always a great product.
18 August 2025
Unprompted review
Reply from Caterbox
Thank you so much for your wonderful feedback Tom! We're thrilled to hear that you've consistently had a great experience with Caterbox.
We really value your support and look forward to continuing to work with you.
Products and customer service superb.
We own a move management company that uses Caterbox’s kitchen crates for ease and protection when packing unpacking for our clients. The product is superb and our removal teams love how they stack in the van and are easily transportable. Customer service is fantastic. We needed some extra crates quickly as we had multiple moves that week and Emma got them delivered in time. Excellent company with a great team. We will continue to buy their products as we expand.
29 August 2025
Unprompted review
Reply from Caterbox
Hi Kathrine, Thank you so much for your kind words! We’re really happy to hear that our kitchen crates are helping your team and clients, and that they’ve made packing and moving easier.
Emma is thrilled to know she was able to get those extra crates to you on time. We really appreciate your support and look forward to working with you as your business grows.
Caterbox A+++
Caterbox A+++
Caterbox and especially Emma, is a joy to deal with. From late requests shipped the same day for next day delivery to great communication, you can always rely on them.
Thank you again for a first class service.
From the Exporta Global Team.
4 September 2025
Unprompted review
Reply from Caterbox
Thank you so much for your lovely feedback Connor! We’re thrilled to hear that you can always rely on us and that Emma and the team have been able to help with those last-minute requests.
We really appreciate your support and look forward to continuing to work with you and the Exporta Global Team.
10 Star Customer Support
I am very pleased to have found this amazing company. The customer service & support & advice from Emma was second to none and by far can only be described as fantastic. The products that Emma advised on due to our requirements are of superb high quality and good value to protect our valuable glasses & charger plates. The speed of response via the online chat was the very best and followed up by a personal phone call. Customer Service should have 10 stars as Emma is the best.
2 September 2025
Unprompted review
Reply from Caterbox
Thank you so much for your kind words. We’re really pleased to hear you’re happy with the products and service you received.
Emma will be delighted to know her support was helpful and appreciated. We look forward to continuing to work with you.
Great Service !!
I am writing to express my sincere appreciation for the outstanding service I have consistently received from Caterbox over the past few years.
All of my interactions have been through your customer support team, and I particularly want to commend Emma. She has consistently gone above and beyond my expectations to ensure that I receive my products on time. Her dedication and excellent service are truly commendable.
I couldn't recommend Caterbox enough.
29 August 2025
Reply from Caterbox
Thank you so much for your lovely message. We’re delighted to hear that you’ve had such a positive experience with us over the years.
Emma will be so pleased to know that her efforts have made a difference. We truly appreciate your continued support and recommendation — it really means a lot to us.
I Have been a customer of Caterbox for…
I Have been a customer of Caterbox for years.
Great prices & service. Super friendly and professional.
1 July 2025
Unprompted review
Reply from Caterbox
Thank you for your continued support — we’re delighted to hear about your positive experience with Caterbox over the years!
Best wishes,
The Caterbox Team.
Faultless
We have used Caterbox for years and we have always received consistently great products and service. Everybody is friendly, quick to respond and delivers what they say when they say. Faultless!
1 July 2025
Unprompted review
Reply from Caterbox
Thank you so much for your kind words and ongoing support! We’re thrilled to hear you’ve had such a great experience with Caterbox over the years. It means a lot to us to be able to provide reliable products and service you can count on. We look forward to continuing to work with you for many more years to come! 😊
Caterbox is the number one for all your…
Caterbox is the number one for all your supplies
I have been ordering from them 3 years now and they never disappointed me
This week I need 120 storage boxes delivered ASAP and Emma with the team went above and beyond and they for it delivered ASAP
If you looking for catering supplies don't look any further just get in touch with Caterbox.
27 June 2025
Unprompted review
Reply from Caterbox
Thank you so much for your kind words and continued support over the past three years. We're truly grateful for your loyalty and are so pleased to hear Emma and the team could deliver when it mattered most. It means a lot to us that you've taken the time to share your experience. We’ll keep working hard to meet — and hopefully exceed — your expectations every time!
Warm regards,
The Caterbox Team
Great product, service and delivery
Live chat with Rebecca was so helpful as I was having had a little difficulty deciding which box or crate and size. Order placed and delivery received 2 days later - I am delighted with the quality of the goods and the service and speed - I will be back to order more as my business grows!
17 June 2025
Unprompted review
Reply from Caterbox
Hi Katrina,
Thank you so much for your lovely review! We're really pleased Rebecca was able to assist on live chat, and it's great to hear you're happy with the quality, service, and speedy delivery.
We’re thrilled everything worked out perfectly and look forward to supporting you again as your business grows. Thanks again for choosing Caterbox! —The Caterbox Team
Customer Service Second to none!
Box got lost during transit. (without their fault)
The lenght the team went through to send out another one, was unbelievable. Incredible. Never experienced before. It almost sounds, I´ve been paid to write this, but I can truly say, I haven´t.
27 May 2025
Unprompted review
Reply from Caterbox
Thank you for your review, DH— We're really glad you had a great experience with us, even if your review does sound suspiciously glowing! We truly appreciate the kind words and support. —The Caterbox Team
Fabulous Company
My experience with Caterbox has been a delightful one! All staff are helpful, however Emma from Sales is an absolute pleasure to deal with, nothing is too much trouble. They are polite, friendly, knowledgeable and efficient. Their products come in a multitude of sizes, widths and heights which are robust and sturdy. This was my first order, I will be ordering more as its so convenient to wash, stack and store our crates for events making our business more efficient and saving us time.
Thank you Cindy.
14 May 2025
Unprompted review
Reply from Caterbox
Thank you so much for your fabulous review, Cindy!
We’re absolutely thrilled to hear that your first experience with Caterbox has been such a positive one. Emma – and the whole team – will be so pleased to know their support made a real difference.
It's great to hear that our crates are helping to streamline your operations and save time – that’s exactly what we aim for. We’re looking forward to working with you again and supporting your future events with practical, reliable solutions.
Thanks again for choosing Caterbox and for taking the time to share such lovely feedback!
Kind regards,
Nik
Professional, Friendly Service
Caterbox consistently delivers an exceptional customer service with a positive attitude. The friendly team respond to enquires promptly & effectively. They work collaboratively with us to ensure that our customers receive the best items for their purpose with very swift delivery.
A great company to deal with.
14 May 2025
Unprompted review
Reply from Caterbox
Thank you so much for your kind words and thoughtful review Sara!
We’re delighted to hear that you’ve had such a positive experience with Caterbox. Our team takes great pride in offering friendly, responsive service and working closely with our customers to find the perfect solutions – so it’s wonderful to know that’s shining through.
We truly value the partnership and look forward to continuing to support you and your customers with quality products and speedy delivery.
Thanks again for taking the time to share your feedback!
Kind regards,
Nik
What an absolutely wonderful company.
What an absolutely wonderful and professional company to deal with. I bought 2 glass wash and store crates to take to friends in Germany and you can really appreciate the quality and strength of the crates. With such a wide range of compartment heights and widths it is easy to match them to your glasses. The delivery was very fast and everything was received in perfect condition. I found everything about Caterbox highly positive, their customer service is excellent, and you have only to read the Testamonials to know how highly Caterbox is regarded. I would confidently recommend Caterbox to everyone looking for storage crates. An extra special mention must go to Emma from Sales. I have never found a more friendly, helpful, caring, and enthusiastic person as Emma in all my 71 years of life and she is an asset to Caterbox. Well done!
11 February 2025
Unprompted review
Reply from Caterbox
Hi Robert,
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such a positive experience with us at Caterbox. We're especially pleased that the glass wash and store crates met your expectations in terms of quality and strength, and that the delivery was prompt and everything arrived in perfect condition.
Your kind words about Emma from Sales are truly appreciated, and we’ll be sure to pass along your compliments to her! She’s certainly an asset to our team, and we’re so glad she could assist you in such a friendly and caring manner.
Thank you for recommending Caterbox – we’re honored to have earned your trust, and we look forward to serving you again in the future!
Warm regards,
The Caterbox Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.