Olio - Order 646006 (Richmond, VA on 7/31)

Olio - Order 646006 (Richmond, VA on 7/31) Reviews

Average star rating 4.5 out of 5 stars

4.5

(194 reviews)

A product’s star rating is calculated as the average of all its reviews.

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893 Reviews

4.9

The information on this page is based solely on product reviews written by customers of Cater Nation via Trustpilot.

Here’s what people highlighted

Quality

4.5

109 ratings

Value for money

4.5

102 ratings

Reliability

4.6

81 ratings

Taste

4.5

82 ratings

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All reviews

Rated 3 out of 5 stars

Hi, I was supposed to have a side of couscous salad and pesto penne salad with our sandwiches, but we ended up with a pack of chips instead. And no dessert was included with the salad ordered. This is not what we requested. But the delivery arrived in advance.

Quality: 4
Reliability: 4
Taste: 4
Value for money: 3
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Reply from Cater Nation

Hi Stephanie,

Thank you for your feedback, and we’re sorry the sides and dessert were not as ordered. The caterer made substitutions, but those changes should have been communicated, and the missing dessert should not have been overlooked.

We’re glad the delivery arrived early and appreciate you bringing this to our attention, we will share this feedback with Olio.

Kim Lutzyk
Cater Nation

Rated 4 out of 5 stars

Order was dropped off at least 45 minutes earlier than delivery time requested.

Quality: 4
Reliability: 3
Taste: 4
Value for money: 5
Rated 5 out of 5 stars

Food was excellent

Quality: 5
Reliability: 5
Taste: 5
Value for money: 5
Rated 5 out of 5 stars

I was advised that the food was good.

Quality: 5
Reliability: 5
Taste: 5
Value for money: 5
Rated 2 out of 5 stars

I was unfortunately very disappointed. The portions were very small for the price and the number of people they said it would feed. The roasted vegetables looked like they were made with frozen veggies instead of fresh, making them soggy. I do not plan to order from here again.

Quality: 3
Reliability: 5
Taste: 3
Value for money: 1
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Reply from Cater Nation

Jenna,

Thank you for taking the time to let us know. We will be sharing your feedback with Olio.

Kim Lutzyk
Cater Nation

Rated 3 out of 5 stars

We have ordered box lunches before, which were great! However, we got the Chicken Picatta and Pesto Chicken buffet setup, which we will likely not order again. The chicken was very dry, and the noodles were soggy. Unfortunately, some of the cookies were also burnt. If ordering from here, I suggest opting for boxed lunches rather than buffet items. After tip, it was $400 for 20 people, which was quite a lot for the quality we received. The delivery staff were on time and friendly.

Quality: 3
Reliability: 5
Taste: 3
Value for money: 2
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Reply from Cater Nation

Raven,

Thank you for your feedback. We’re very sorry to hear that the buffet items did not meet your expectations, especially given your positive experiences with Olio's boxed lunches.

We appreciate your kind words about the delivery team and will be sharing your comments directly with Olio so they can address these concerns. Thank you for taking the time to let us know.

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

Great service and we really enjoyed our lunches.

Quality: 5
Reliability: 5
Taste: 5
Value for money: 5
Rated 4 out of 5 stars

The food tastes good. One of the orders was supposed to receive the kale side salad with her sandwich however, she received chips instead. She did not eat the chips - not a fan of chips.

Quality: 4
Reliability: 4
Taste: 4
Value for money: 4
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Reply from Cater Nation

Sandra,

We're so sorry that Olio missed the Kale Salad on one of your guests orders. We will share this feedback with them.

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

The food was really tasty! Super fresh and everyone loved it!

Quality: 5
Reliability: 5
Taste: 5
Value for money: 5
Rated 5 out of 5 stars

Timeliness, taste, quality and presentation excellent.

Quality: 5
Reliability: 5
Taste: 5
Value for money: 5
Rated 5 out of 5 stars

The food was very tasty.

Quality: 5
Reliability: 5
Taste: 5
Value for money: 5
Rated 5 out of 5 stars

Todd is an EXCELLENT caterer and ALWAYS provides the BEST service!!!

Quality: 5
Reliability: 5
Taste: 5
Value for money: 5
Rated 5 out of 5 stars

Everything was on time and delicious!

Quality: 5
Reliability: 5
Taste: 5
Value for money: 5
Rated 5 out of 5 stars

The meal was very fresh.

Quality: 5
Reliability: 5
Taste: 5
Value for money: 5
Rated 3 out of 5 stars

We received a lot of complaints about the sandwiches but I would only ask for improvement if we should use Olio again.

Quality: 2
Reliability: 3
Taste: 2
Value for money: 3
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Reply from Cater Nation

Lauren,

We are sorry to hear that there were complaints about the sandwiches from Olio, could be let us know specifically what the issues were?

Kim Lutzyk
Cater Nation

Rated 4 out of 5 stars

Everything was good as usual except for the Veggie Sandwich. I was told it was inedible. No hummus or artichoke and wilted lettuce.

Quality: 4
Reliability: 5
Taste: 4
Value for money: 4
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Reply from Cater Nation

Kim,

Thank you for taking the time to let us know the veggie sandwich was not up to par. We will share this feedback with Olio. We are happy everything else was good!

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

Thank you so much for your flexibility and for being so accommodating to our group during this weird time where many restaurants and caterers are unable to provide food and beverages. Everything was very tasty!

Quality: 5
Reliability: 5
Taste: 5
Value for money: 5
Rated 5 out of 5 stars

Very good food.

Quality: 5
Reliability: 5
Taste: 5
Value for money: 5
Rated 3 out of 5 stars

I had some complaint today for our lunches. One of the sandwiches had onions on and I put in the comments Please no onions in all caps. Also, on the chicken avo salad the tomatos were mushy and sour and the lettuce was wilted.

Quality: 3
Reliability: 3
Taste: 3
Value for money: 3
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Reply from Cater Nation

Tracy,

We are so sorry for the issues today. We will be sharing this feedback with Olio.

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

Delivery was on time and special instructions were followed.

Quality: 5
Reliability: 5
Taste: 5
Value for money: 5