Cath Kidston Reviews 

20,107
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Great sale prices. Always love and adored the coated canvas/ oilcloth grab bags (invaluable for a busy working mum with side pockets for easy reach). The weekender bag is perfectly designed as packs a... See more

Rated 5 out of 5 stars

Very simple and straight forward website, made purchasing from their online sale quick and easy to navigate to exactly what I wanted. The item arrived sooner than expected and packaged well, nothing e... See more

Rated 1 out of 5 stars

Love Cath Kidston items but received a gift tin ‘ anything is possible’ for Christmas. Upon opening the thing there was a very strong, unpleasant scented and overwhelming smell. I threw the tissue,... See more

Rated 1 out of 5 stars

make sure its a genuine Cath Kidston site before ordering as, along with others, I have been scammed by what I thought was Cath Kidston until I got tracking from a person called Mary saying awaiting... See more

Company details

  1. Ladies' clothes shop

Written by the company

Unique Cath Kidston prints to cover every aspect of your life. From beautiful homeware through to stylish bags, dresses and more, we've got it all.


Contact info

3.9

Great

TrustScore 4 out of 5

20k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(20,107)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Charged 3 times for item not received

Really disappointed with the service I have received. I was due a credit as an item was out of stock but instead of crediting me they have charged me twice again for the item so I have been charged 3 times for an item I have not received. I cannot get to speak to anyone and my emails are being ignored. This is the last time I order anything from them.

6 May 2023
Unprompted review
Rated 1 out of 5 stars

process of refund for returned items is quite disappointing.

I would have given 0 star. First, customer has to pay for the return postage. second, refund for returned items is quite disappointing. long after I sent the return package and they signed for the delivery, there is still no refund and even not a word reply to my enquiry email, which is definitely rude.

26 March 2023
Rated 1 out of 5 stars

Terrible customer service,

Terrible customer service,
No communication after the initial ok we will see what we can do, total silence when I got tired of waiting and asked for a refund, had to get money bank through my bank, disgusting

15 March 2023
Rated 5 out of 5 stars

Great sale prices

Great sale prices. Always love and adored the coated canvas/ oilcloth grab bags (invaluable for a busy working mum with side pockets for easy reach). The weekender bag is perfectly designed as packs away into the co-ordinating identical print cosmetics bag. Love ot and beautifully packaged in a reusable red and white candy striped box. Using the box to store things with in the attic 😂

29 November 2022
Rated 1 out of 5 stars

Foldaway backpack

Recently I had purchased Royal Ditsy Foldaway Backpack- one size, unfortunately it is a poor quality wear it twice and I need to throw it away. Wrote to them, unfortunately there is nothing they can do. They advised me to contact the administrator. As you know the company went into administration, so they are not able to refund me or to exchange it as it was purchased with one day before 28/03/23.

27 March 2023
Unprompted review

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