Caversham Picture Framer Reviews 

69
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Lydia was fantastic and very thorough, a very friendly welcome, I had a number of images to frame and she suggested options for framing. Delivered within the three weeks as promised and was respons... See more

Rated 5 out of 5 stars

Sophie was very professional and helpful. The pictures were framed and ready for collection within the timeframe offered. Very pleased with the results

Rated 5 out of 5 stars

Took a black and white gloss print in for framing along with a watercolour painted by a family member - opposite ends of the spectrum! Both came out spectacularly well and exactly, if not better, than... See more

Company replied

Rated 4 out of 5 stars

Waiting for two weeks for a frame and today received a call (having been told that completion would be 11/5) saying they couldn’t remember what colour mount I’d asked for and I could I remember wha... See more

Company replied

Company details

  1. Picture framing shop

Written by the company

We create high quality bespoke, and hand crafted, picture frames, specialising in hand painted, stained, and gilded frames. As Picture Framers we pride ourselves on using the very best conservation framing techniques to enhance and preserve your artworks. We are a family led picture framing business located in Caversham, Reading and also offer a trade framing service for Central and West London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

69 reviews

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4.8

All reviews

(69)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent quality and craftsmanship

Took a black and white gloss print in for framing along with a watercolour painted by a family member - opposite ends of the spectrum! Both came out spectacularly well and exactly, if not better, than we’d hoped. Lydia was on hand to advise and guide our thinking about mounts, colours and frame styles, using examples to help set context and taking her time so we didn’t feel rushed. A more expensive way than doing it off the shelf but very much a bespoke, quality service with fabulous results. Worth spending the extra for something we look at on our walls every day. Thoroughly recommend them.

11 January 2025
Unprompted review
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Reply from Caversham Picture Framer

Hi Julie, thank you so much for taking the time to leave us such a lovely review. It was great working with you. I especially loved the little watercolour! Lydia

Rated 5 out of 5 stars

Lydia was very knowledgeable and…

Lydia was very knowledgeable and helpful especially with choosing the right frame and colour combinations.
Me and my wife had initial reservations of our chosen colour combinations and were anxiously waiting for the final result.
I can say it was one of our best decision we made after seeing the final product. Worth every penny spent. Would highly recommend to everyone. Would come back for more.

28 January 2025
Unprompted review
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Reply from Caversham Picture Framer

Hi Amiel, thank you so much for this review! I'm so glad you and your wife were so pleased with the final result. Hopefully see you soon with future projects. Lydia

Rated 5 out of 5 stars

Very knowledgable and lots of frame…

Very knowledgable and lots of frame options. I didn’t want to spend lots and I found the perfect frame for my inexpensive prints

1 November 2024
Unprompted review
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Reply from Caversham Picture Framer

Hi Salome, thank you so much for your review. I'm glad we were able to find the perfect frame! Lydia

Rated 5 out of 5 stars

Excellent

Excellent. Great guidance and fantastic quality. Thank you for making our prints look great!

18 October 2024
Unprompted review
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Reply from Caversham Picture Framer

Thank you so much for your review. We loved framing your artworks, especially the fluffy flamingos!!

Rated 5 out of 5 stars

I've been framed.

Picked my framed painting up today, looks great. Very professional and friendly service, see you soon with the next one.

19 October 2024
Unprompted review
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Reply from Caversham Picture Framer

Thank you so much for your review Michael. It's great to know you like your frame. Look forward to seeing you soon with the next project!

Rated 5 out of 5 stars

Exemplary expertise and customer service

We’ve been delighted with the quality of service received from the Caversham Picture Framer. As we’ve been framing and reframing treasured pictures over the last year, Lydia has provided wonderful creative advice and made the whole process exciting and rewarding. When one challenging framing project didn’t go to plan immediately, the CPF took swift action to resolve to our satisfaction and we wouldn’t consider going anywhere else. Lydia’s knowledge and understanding of art and materials and the entire framing process has given us complete confidence in her advice. Lydia is a huge asset to the business and we’d like to thank her again for her guidance and patience.
Jamie and Catherine, Henley on Thames

1 August 2024
Unprompted review
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Reply from Caversham Picture Framer

Catherine and Jamie- thank you so much for taking the time to leave us this review. It's always such a pleasure to work on your framing projects, as they're always so exciting, colourful, and different! Look forward to seeing you soon with the next. Lydia

Rated 5 out of 5 stars

Framing Project 3 with the Caversham…

Framing Project 3 with the Caversham Picture Framer!!! and surprise, surprise Lydia and the team did an absolutely excellent job! Each of the 3 projects I have submitted have been different, but at the same time each has been handled really well and the results are always better than I would have imagined. And yes....there is a Framing Project 4 - coming soon :)

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Reframed a pair of large Victorian…

Reframed a pair of large Victorian landscape oil paintings in damaged gilt frames. Gave excellent advice on more contemporary frames with painted wood and I am very pleased with the result. They have been transformed.

27 September 2024
Unprompted review
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Reply from Caversham Picture Framer

Thank you so much for your review! We're so glad you're pleased with the results. It's amazing how a new frame can be so transformative! Hopefully see you soon with your future framing projects.

Rated 4 out of 5 stars

Poor service - now rectified

Waiting for two weeks for a frame and today received a call (having been told that completion would be 11/5) saying they couldn’t remember what colour mount I’d asked for and I could I remember what it was. Apparently it wasnt my error!!! No kidding! I’ve paid over £100 for you to provide a service and am frankly really annoyed. I won’t be using this service again. I know errors happen but don’t wait two weeks to tell me then ask me over the phone to tell you which mount I had chosen!!!

** Amended.
Alex the manager contacted me quickly after leaving this review and has gone above and beyond to rectify the error. My framed picture is being delivered to my home address tomorrow. The second picture I had framed is already back to me and looks great. Although my initial experience was far from great it has been dealt with well and I am pleased with the end result.

11 May 2024
Unprompted review
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Reply from Caversham Picture Framer

Hello, we’re very sorry that you experienced problems with your order last month and that these errors with the mount colour specification occurred. The Framing Desk at the workshop is still relatively new for us and our team is still learning how to serve customers in this new environment. We are always looking for ways to improve and have already made changes to our service so issues like this won’t happen again.

I am glad that we were able to put things right and very happy that you are pleased with the final picture. Thank you for updating your review and we hope to see you again for your next framing project.

All the best,
Alex and the team

Rated 5 out of 5 stars

Amazing

Courteous service, and amazing quality. We again let Lydia choose our frame and mount- she chooses colours that complement the picture in ways we’d never have imagined.

13 April 2024
Unprompted review
Rated 5 out of 5 stars

I've just had two paintings reframed by…

I've just had two paintings reframed by Caversham Picture Framer and I'm delighted with the results. Both paintings are full of colour but both were 'suffocated' by their original frames which were heavy and dark. Their input and discussion to help me choose the new frames was really helpful and their service is friendly and professional.

25 October 2021
Unprompted review
Rated 5 out of 5 stars

Best Framers Ever!

I've just collected my piece of art that had a mount and frame done. It is very precious to me, so only wanted the best. I had help in choosing the best ones, so don't worry if you are unsure what you want! They are very helpful and friendly. I've been using this shop for years. Wouldn't actually want my precious items handled by anyone else. Thank you Gabriel. You were a star. Good luck for the future! Ciao.

2 October 2021
Unprompted review
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Reply from Caversham Picture Framer

Thank you so much for your kind words. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Really pleased

Really pleased - excellent service and the end result is fantastic.

10 August 2021
Unprompted review
Caversham Picture Framer logo

Reply from Caversham Picture Framer

Thank you so much for your kind words. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Fabulous local picture framer

Recently collected my painting & absolutely delighted with it. Thank you Gabriele for your advice & 1st class service.

10 August 2021
Unprompted review
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Reply from Caversham Picture Framer

That's wonderful! We look forward to seeing you again.

Rated 5 out of 5 stars

Brilliant framing

Brilliant framing! We got 3 paintings framed at the Caversham Picture Framer and would definitely recommend it. The paintings were very sentimental to us & we are so happy with how they turned out. Thank you Gabriele!

17 July 2021
Unprompted review
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Reply from Caversham Picture Framer

Hi Mark, thank you for your kind words. We look forward to seeing you again soon.

Rated 5 out of 5 stars

SERVICE AND QUALITY OF WORK ARE FIRST CLASS

I have used Caversham Picture Framer since their arrival in Caversham a few years ago and have never been disappointed. The service and quality of their work are first class and I would not go anywhere else!

10 July 2021
Unprompted review
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Reply from Caversham Picture Framer

Hi Malcolm, thank you so much! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great advice - perfect result

Gabriele was so helpful and gave me great advice when I was choosing a new frame for a much loved old painting! I couldn’t have been more pleased with the result - perfect!

4 July 2021
Unprompted review
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Reply from Caversham Picture Framer

Thank you so much for the lovely words. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Grand job

First time I’ve used them but a great service though … the frame is beautiful and well constructed and compliments the picture well as advised … will definitely use them again … Gabriel (?) is very knowledgeable and an asset to the shop… thank you

12 June 2021
Unprompted review
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Reply from Caversham Picture Framer

Hi Richard, thank you for your kind words. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Careful craftsmanship

Thank you, Gabriele, for taking so much time and care to help me select the perfect 3-dimensional mount for a small book I wanted to frame. The result is a small, perfectly finished, high quality piece of art.

I look forward to placing future orders with you.

26 May 2021
Unprompted review
Caversham Picture Framer logo

Reply from Caversham Picture Framer

Thank you so much for your kind words. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Just picked up 5 pictures and their…

Just picked up 5 pictures and their amazing! Gabriel’s was so helpful with choosing frames
Thank you

20 May 2021
Unprompted review
Caversham Picture Framer logo

Reply from Caversham Picture Framer

I'm so happy you like the work. We hope to see you again soon.

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