Caviarandcocktails Reviews 

Please DO NOT PURCHASE FROM THIS COMPANY. I ordered Caviar, blinis and two mother of pearl spoons to be delivered to my brother in law. My brother in law intended to bring the items with him when he travelled to Ireland for my husbands 70th birthday. Caviar and cocktails promise a 24 hour delivery window. They contract DHL to provide this. Despite my brother in law being home all day, and DHL having his mobile number and Etsy having delivered successfully to him that day. The DHL driver said that my brother in law’s house was ‘closed’. Due to a spate of thefts of deliveries from doorways I had clearly stipulated NOT to leave my parcel anywhere else. Please bear in mind that leaving a parcel that is meant to be refrigerated anywhere else overnight would compromise the product. However ignoring this the driver drove to another building 9 minutes away and left my parcel with staff there. Staff who go home. My brother in law resides in his building. So my brother in law did not receive the parcel, a staff member at Caviar and Cocktails told me that someone else who neither of us new, in a building that we didn’t know had taken in the parcel and that my brother in law could collect the parcel on his return which was four days time. I was completely shocked. They took absolutely no responsibility, the tone of their emails was defensive and derogatory in fact the staff member stopped using my name and signing off her name which is completely inappropriate. I could say a lot more but please there are many other companies out there who will provide you with Caviar and additional items. Customer Service at Caviar and Cocktails is zero, the customer does not matter and personal responsibility and care is zero. I asked for a refund because the delivery note was falsified, I had not received my order and it was left with a complete stranger and could be compromised I was told no. So please do not waste your money.

I ordered the Ultimate Caviar Gift Tasting Hamper for a foodie friend. They absolutely loved the opportunity to try 3 great caviars. The mother of pearl spoons and opener made it a lovely gift. Described as the best caviar they had ever eaten.

My previous review from a few years ago was taken down due to a poor quality photo of my online receipt on google so I'm writing here word for word.
Avoid this company! My partner ordered Caviar on Thursday morning and paid £6.95 for next day delivery. This was so i would receive it in time for my birthday on Tuesday.
The order wasn't despatched until Monday (4 days after order placed). My partner spoke to Alison at customer service who said £6.95 was standard shipping and not Next Day even though the order confirmation states 'Shipping Method: Next Day" and a quick look at their website also states Next Day shipping cost £6.95. Alison said she wouldn't refund delivery cost but could cancel the order.
Delivery is now expected on Tuesday when everyone will be out of the house. So my partner has to take a day off of work in order to receive it.
My advice is to order from The Fish Society or Fortnum and Mason if you want good caviar from a proper company with good customer service and prompt delivery

Fantastic service and caviar from Alison. Delicious!!! Thanks guys, Anthony

I've used this a few times. I'm not a rich guy but always had an interest in Caviar. The products here are superb not only for quality, but also value and sustainability. The customer service is top notch, with a clear website and options to talk to the team. The packaging of the products is superb and you really think you are opening something really special. The cocktail pouches are also lovley and complment the caviar really well. If you fancy a treat, then this little company is highly recommended.