Cawston Press Reviews 60

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

What a breath of fresh air, finally a company producing a really refreshing natural product without the added sugar or sweetners. Like so many, I have a serious intolerance to Aspartame & Asulfame-K... See more

Company replied

Rated 4 out of 5 stars

Have received explanation from company which was sent on Monday as soon as offices opened. Now awaiting delivery. Therefore an increasing stars as impressed with service, just hope to get correct... See more

Company replied

Rated 3 out of 5 stars

The rating is made up of 5 stars for the product and 1 star for the packaging. I buy tomato juice and beetroot juice in bulk as it is cheaper and I love both of them. The screw top opener on the other... See more

Company replied

Rated 2 out of 5 stars

I ordered some watermelon sparkling water online 2 weeks ago and haven't yet received it. I've tried to contact Cawston Press several times via email and on social media to no avail. I understand that... See more

Company replied

Company details

  1. Soft drinks shop

Written by the company

Life's Best Pressed. Our sweetness comes from pressed fruit, nothing else. In life, as in juice, nature knows best.


Contact info

3.3

Average

TrustScore 3.5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Great customer service

Our first arrived and the carriers hsd left on our doorstep in the rain, on contacting customer service they immediately arranged to re-send my order, great customers service.

5 January 2023
Rated 1 out of 5 stars

Unfortunately most of the juice had…

Unfortunately most of the juice had leaked into the delivery van evidently ruining several of the deliveries to people, the driver said it leaked everywhere. We have had this problem with the cartons before from several supermarket deliveries and it seems the plastic top comes apart from the cardboard packaging. After sending an e mail to cawstons to this effect they were really quick to refund my money so thank you for that, but we are still unable to buy the juice anywhere nearby, not sure which date it happened now!

12 October 2022
Cawston Press logo

Reply from Cawston Press

Hi Linda, thanks we really appreciate your feedback.

We’re really happy to hear you enjoy our juices. However I’m sorry for this disappointment with your delivery.

Unfortunately the area around the cap can be somewhat fragile and can be loosened if knocked or dropped.

We will be reviewing our packaging for online deliveries to make sure we're providing the best solution for safe delivery.

Rated 5 out of 5 stars

I’d buy Cawstons every time

I recently ordered some Cawstons online and they delivered the wrong ones. I thought it was my fault, tucked happily into them and thought nothing of it. Customer service followed up shortly, apologised and sent the right ones immediately. The service and the product could not be better.

16 September 2022
Rated 4 out of 5 stars

Customer service update received

Have received explanation from company which was sent on Monday as soon as offices opened. Now awaiting delivery. Therefore an increasing stars as impressed with service, just hope to get correct order asap. Ordered 2 cases of 12 bottles of sparkling rhubarb totalling £40 plus postage.
Went to collect, received 2 bottle of smallest bottles imaginable.
Waiting for explanation from company.

3 September 2022
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Reply from Cawston Press

Thank you for brining this to our attention. We're sorry you didn't receive your correct order. Apologies as this was a mix up with our warehouse, which we have notified them of. We are dispatching your correct order, which you will soon receive at no extra cost.

Rated 1 out of 5 stars

Parcel not delivered even though note…

Parcel not delivered even though note on door said deliver to neighbour...

9 August 2022
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Reply from Cawston Press

Hi there, sorry to hear this. I've checked our end and it appears you have now received delivery. If you can please confirm. Thanks.

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