Ordered from this company a few times. Absolutely fantastic customer service. They go above and beyond to help you achieve the look you want. Ordering online is extremely easy and stock always seems... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very good pricing and delivery. Item arrived with some damage although the exterior was fine. As it was an Xmas gift there was a gap between purchase and discovery of the damage. I was concerned that... See more
Ordered a fancy dress costume on Monday evening, arrived Wednesday afternoon! Can’t say fairer than that! Good price, simple process, would definitely consider using this site again.
I had a query about sizing of costume so I emailed and interacted with Melanie Bennett who went above and beyond to help me and was extremely prompt in replying back. I ordered yesterday and expectin... See more
Company details
Written by the company
#1 Dedicated Marketplace for all things FUN! | Fancy dress, Partyware, Gifting, Homeware, Electronics & more! Easy To Use Platform! Great Customer Service. Secure Payment. Fast Shipping.
Contact info
Unit 3 40 Comet Way, Southend on Sea, Essex, SS2 6GD, southend, United Kingdom
- 01702617821
- support@cazaar.co.uk
- cazaar.co.uk
4.1
Great
478 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Done click and collect service
Done click and collect service. Melanie and issy so helpful had ordered wrong size by mistake change no problem. When I got there someone of our group wanted extra things they sorted no problem. Nothing seemed a problem just so helpful would recommend all day long
3 October 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words!
We’re delighted to hear that Issy and Melanie were able to assist you in resolving the size issue. Providing helpful and efficient service is exactly what we aim for, and we’re so pleased we could get your replacement sorted without delay.
Your feedback is truly appreciated — we’ll be sure to pass it on to the team!
Quick and easy
Melanie was great. Assisted me quickly and easily when I needed to make a change to my order and even offered advice.
9 October 2024
Unprompted review
Reply from Cazaar
Thank you for your lovely feedback!
We're so pleased to hear that Melanie was able to help you quickly and offer some helpful advice along the way. We always aim to make things as smooth and stress-free as possible, and it's great to know you had a positive experience.
Thanks again for choosing us, we really appreciate it!
Great customer service and great…
Great customer service and great products. I ordered 6 sombreros and they kindly granted my request of all different colours rather than the same. They were shipped the same day and are amazing quality.
13 September 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words!
We’re really glad we could accommodate your request for different colours — we know how important the little details can be! It's great to hear the sombreros arrived quickly and that you're happy with the quality.
We hope they add lots of fun and colour to your event! 🎉🌈
I never got what I ordered
I never got what I ordered. Totally scammed me. Don't trust it!
7 October 2024
Unprompted review
Reply from Cazaar
We’re very sorry to hear about your experience. Cazaar is a marketplace hosting many sellers, and we take issues like this seriously. If you can provide your order details, we’d like to help investigate and work toward a resolution. You will see from all the 5 star reviews this is not something that is typical of Cazaar. Please contact us directly so we can assist you further.
A fantastic company to deal with!
A fantastic company to deal with! I placed an order online for click and collect and picked it up the next day - Melanie and Issy were so helpful. Highly recommend!
4 October 2024
Unprompted review
Reply from Cazaar
We’re delighted to hear that Issy and Melanie were able to assist you. Providing helpful and efficient service is exactly what we aim for, and we’re so pleased we could get your order sorted without delay.
Your feedback is truly appreciated — we’ll be sure to pass it on to the team!
Fantastic
Fantastic, quick and friendly service, had exactly what I needed, massive selection of everything! Well recommended
4 October 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're thrilled to hear you had a quick and friendly experience and found exactly what you needed. We really appreciate your recommendation! Looking forward to helping you again soon. 😊
Great experience with Cazzar
Great experience with Cazzar. I'd accidentally purchased 2 items of the same. Was given a quick refund for one, with the support of the team and the shop owners to stop one item in transit. Happy customer. Thanks 😊
28 September 2024
Unprompted review
Reply from Cazaar
Thank you for sharing your experience! We’re glad our team could help sort the issue quickly and get that refund processed for you. Happy to have you as a customer—thanks again! 😊
Excellent service always helped me many…
Excellent service always helped me many times when Iv forgotten dress up days at school
1 October 2024
Unprompted review
Reply from Cazaar
Thank you so much! We’re really happy to have been there to help you out with those last-minute dress-up days. Looking forward to helping you again whenever you need, even if your memory lets you down, we wont! 😊🎉
Top class and very efficient service…
Top class and very efficient service from firstly Frankie who took my call and arranged for Isabel To call me back in 30 minutes. Isabel called promptly and dealt with my issue in a professional manner and couldn’t have been more helpful and kind. - something sadly missing these days! Thank you all at I🩷fancy dress for everything, I highly recommend this company for all your fancy dress needs.
23 September 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're thrilled to hear that Frankie and Isabel provided such excellent and caring service — it really means a lot to us. We’re here whenever you need anything fancy dress related. Thanks again for recommending us!
Great Customer Service. Thank you.
I purchased 2 fancy dress costumes from the company both of which arrived very promptly. I had a query with one of the items and when I messaged the company I was very impressed with the speed of their response and the way in which they resolved my issue. What great customer service. I would definitely recommend this company and have kept the name as a favourite for future fancy dress orders.
20 September 2024
Unprompted review
Reply from Cazaar
Thank you so much for your wonderful feedback! We're delighted to hear you were happy with our quick response and how we resolved your query. It means a lot to know you'll keep us as a favourite for future fancy dress needs. Looking forward to helping you again soon! 🎉😊
Ordered some batteries via the Range
Ordered some batteries via the Range. Was sent to the wrong address and despite The Range unwilling to sort this out in three weeks they sorted it within two hours. Will recommend and use this company directly again and never again use The Range.
19 September 2024
Unprompted review
Reply from Cazaar
Thank you for sharing your experience! We're so glad we could help get your order sorted quickly and smoothly. It’s great to know you’d recommend and shop with us directly — we really appreciate your support!
I Love Fancy Dress
Friendly and efficient staff and products value for money. Website easy to navigate. Click and collect extremely useful as I live close to warehouse; this option ensures I always use this company.
19 September 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're thrilled to hear you had a quick and friendly experience and found exactly what you needed. We really appreciate your recommendation! Looking forward to helping you again soon.
Excellent customer service
Excellent customer service, friendly and efficient. 5 stars
18 September 2024
Unprompted review
Reply from Cazaar
Thank you for your lovely feedback. We aim to provide first class customer service, so its great when we hit the mark!
Fab service & product
Went to collect a costume from the store.
Melanie and Issy were extremely helpful and friendly.
Used this store many times over the years and will continue to do so.
Fab costume, thank you
18 September 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words!
We’re delighted to hear that Issy and Melanie were able to assist you so quickly and courteously. Providing helpful and efficient service is exactly what we aim for, and we’re so pleased we could get your replacement sorted without delay.
Your feedback is truly appreciated, we’ll be sure to pass it on to the team!
Amazing customer service
Super fast delivery. Great prices. Amazing quality. Super helpful customer services. Quick refund on returns. Wouldn't go anywhere else now. Thank you
17 September 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words!
We’re delighted to hear that we were able to provide helpful and efficient service, this is exactly what we aim for, and we’re so pleased we could get your order and return resolved quickly.
Forgot my sons Roman day at school
Forgot my sons Roman day at school. Ordered at 7:30am and my mum picked it up at 9:02 and the order was ready to go. Fabulous service and super local to s. Forget they are there but will now be ordering everything I can from there!! Thank you so much
17 September 2024
Unprompted review
Reply from Cazaar
Thank you so much! We’re really happy to have been there to help you out with those last-minute dress-up days. Looking forward to helping you again in the future!
Fantastic quick service
Fantastic quick service. I emailed a request for a receipt for my order and I had a response immediately which was great. Very helpful.
16 September 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're delighted we were able to provide the invoice for your order issue quickly and to your satisfaction. Providing top-notch customer service is our priority, and we look forward to assisting you again in the future!
Perfect Resolution for Missing Order
I spoke with Melanie after discovering an issue with our order via Amazon, in that only half of the order was despatched. Melanie looked it into it and provided a perfect resolution in a very timely manner.
The customer service is top notch and I would have no hesitation dealing with them again.
16 September 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're delighted Melanie was able to help resolve your order issue quickly and to your satisfaction. Providing top-notch customer service is our priority, and we look forward to assisting you again in the future!
I received my order and there was a…
I received my order and there was a broken part. I contacted customer service to advise and asked that they send out a spare part (if possible). My query was dealt with in a promptly, I was happy with the resolution and the member of staff was friendly. I've never ordered from Cazaar before but was very impressed - keep up the good work!
11 September 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind feedback! We're really pleased to hear that our team was able to resolve the issue with your order promptly and that you were happy with the outcome. We're especially glad to have made a positive first impression, and we truly appreciate you giving Cazaar a try.
We hope to welcome you back again soon – and thank you again for your support!
Great customer service
Ordered two fancy dress outfits & was really happy with them, customer service was really helpful & sent out the missing glasses straight away. Would definitely purchase from Cazaar again.
10 September 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind feedback! We're really pleased to hear that our team was able to resolve the issue with your order promptly and that you were happy with the outcome.
We hope to welcome you back again soon – and thank you again for your support!
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