Scam site. I took a bonus, wagered it. Had 900€ to withdraw. Withdrawals blocked by operator. Do have any active document/verification requests. I chatted with them, got a list of documents they nee... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Scam website, take ages to pay out. Customer service is bots that say the same thing over and over again. I deposited £10 and it never reached my account and sent off the evidence just to be ignored.... See more
I've been waiting 2 weeks now for a withdrawal, it is not even a big amount, just 70€~ yet they still telling me that I'm in "high priority list" that they have "too many requests" when it is a small... See more
Company replied
Scam company. Happy to take deposits instantly. Refuse to pay out any winnings - just leaving withdrawals processing forever. Do not play here. I am on day 17 of a withdrawal request and still ref... See more
Company replied
1.7
Bad
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
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Every single slot is corrupt
Every single one of the slots on Cazeus is corrupt!! It's impossible to win. Do not play at this casino you have been warned about how bad it is!! This casino is a criminal organisation stealing money from anyone stupid enough to deposit like me. There is 0 chance of winning as the RTP on every single slot is so low all you get is dead spins.
11 June 2025
Unprompted review
Reply from Cazeus
Dear Nigel,
We’re sorry to hear about your experience and understand your frustration. Please be assured that all our games operate with certified Random Number Generators and comply with industry regulations to ensure fair play.
If you have any specific concerns or questions, please contact our support team directly through support@cazeus.com so we can assist you further.
Thank you for your feedback.
Best regards,
The Cazeus Team
Im a bit on the fence at the minute ive…
Im a bit on the fence at the minute ive enjoyed playing on this site but it's all for nothing if you don't get paid Im still waiting for my winnings it's been over a week im only giving it another day or 2 and then il be back to let you know what happens and post a another review in reflection
1 June 2025
Unprompted review
Reply from Cazeus
Dear Alex,
Thank you for your feedback, and we’re glad to hear you’ve been enjoying the site. We completely understand your concerns about your payout, and we apologize for any delays you’ve experienced. Rest assured, we are here to help.
Please reach out to our support team directly through support@cazeus.com and they’ll assist you in resolving this matter promptly.
We appreciate your patience, and we look forward to hearing from you soon.
Best regards,
The Cazeus Team
4 days in and still waiting for my…
4 days in and still waiting for my winnings, I really doubt they are going to hit my bank.
2 June 2025
Unprompted review
Reply from Cazeus
Hi Leanne,
Thank you for reaching out and sharing your concerns. We completely understand how important it is for you to receive your winnings promptly, and we’re sorry for the delay you’re experiencing. Please rest assured that your payout is being processed, and we’re doing everything we can to get it to your bank as soon as possible. If you’d like, please send us a direct message with your details so we can look into this right away and keep you updated. We truly appreciate your patience and understanding.
CAZEUS gone down the hill i was …
CAZEUS gone down the hill i was regular customer newer had issues with them but this time it's looks like they just don't care when it's time for withdrawal when I try customer service always same story it's delay but your withdrawal gonna be approved soon after 15 days nothing happened update all my withdrawal was approved now 👍
5 June 2025
Unprompted review
Reply from Cazeus
Dear Edgaras,
Thank you for sharing your experience, and we’re glad to hear your withdrawal has been approved! We truly apologize for the delays you experienced and understand how frustrating that can be. Your feedback is important to us, and we’re working hard to improve our processes to ensure faster and smoother transactions.
We appreciate your patience, and if you ever face any further issues, please don’t hesitate to reach out to our support team through support@cazeus.com for assistance. Thanks for sticking with us, and we’re glad to have you as a customer!
Best regards,
The Cazeus Team
The worst experience ever
The worst experience ever . I invested 90 € at the first and I lost on Sportsbook 80 € and then I received 50 spins bonus from them . I invested my 10€ plus some winnings from fruit machine on live roulette. When I won 151 € they cancelled everything and didn't let me reinvest it . Of corse customer service wrote plenty of bulls.it and never did anything. Total Scam . Sad
27 May 2025
Unprompted review
Totally ignorant ..I get email offering…
Totally ignorant ..I get email offering me free spins if I message on whatsap or telegram so I did just that yesterday and have sent countless emails now and no reply! Super rude
25 May 2025
Unprompted review
Reply from Cazeus
Dear Ali,
We’re really sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide. Please accept our apologies for the delay in responding, and thank you for bringing this to our attention. We take your feedback seriously and would love to resolve this as soon as possible.
Kindly reach out to our support team directly at support@cazeus.com and we'll make sure to prioritize your case. We value your time and hope to turn things around for you.
Best regards,
The Cazeus Team
So far so good, needs more free spins.
So far so good. Won a little gambled a little. Kinda even. Good customer services always available. Could do with more free spins allocations for when things go wrong or just in general.
19 May 2025
Unprompted review
Reply from Cazeus
Dear Ginnie,
Thanks for the great feedback! We’re happy to hear things are going well and that you’ve had a positive experience with our customer service. We totally understand the desire for more free spins and will definitely take that into consideration as we work to improve our offerings. We’re always looking for ways to enhance the experience, so we appreciate your suggestion.
Keep enjoying the games, and don’t hesitate to reach out through support@cazeus.com if you need anything!
Best regards,
The Cazeus team
Sceptical about letting me delete my…
Sceptical about letting me delete my account trying to offer me bonuses. Dodgy site
16 May 2025
Unprompted review
Reply from Cazeus
Hi Kieran,
Thanks for sharing your experience. We’re sorry to hear you felt this way. If you still wish to close your account or need assistance, please reach out to our support team at support@cazeus.com and they’ll be happy to help you further.
Kind regards,
The Cazeus Team
I won 240$
I won 240$, afterwards they sent me 5 game bonuses to play every bonuses you need to deposit and play so you can withdraw this 240$. Legit scam
13 May 2025
Unprompted review
Reply from Cazeus
Hi Ysa,
Thanks for your feedback, and congratulations on your win! We’re sorry to hear about any confusion regarding the bonuses. For help with your account or withdrawal process, please contact our support team at support@cazeus.com — they’ll be happy to assist you directly.
Best regards,
The Cazeus Team
fantastic really happy
fantastic really happy, made a withdrawal Friday and received my funds today 450 :) i was sceptical due to reviews but everything went smoothly and fast for me. so thought id take the time to review and let others know how fantastic the service is. a great choice of games and bonuses and I'm loving playing this casino as pay-out is fast. wed done guys thanks again :)
13 May 2025
Unprompted review
Reply from Cazeus
Hi Kirsty,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear everything went smoothly with your withdrawal and that you’re enjoying the games and bonuses.
It means a lot to us to know you’re having a great time at our casino. We'll keep working hard to maintain that level of service!
Thanks again, and happy playing! 🎉
Best regards,
The Cazeus Team
I would have give it no stars but it…
I would have give it no stars but it wouldn’t allow me I emailed back and forth 12 emails to close my Account, it took weeks for them to reply! & they still allowed me to deposit, other companies close within 48 hours this company is a sham I have emailed for them to refund the money I deposited within this time frame but nothing stay away people!!!
12 March 2025
Unprompted review
Reply from Cazeus
Dear Fatima,
We’re truly sorry to hear about your frustrating experience, and we deeply regret the inconvenience caused. We understand how important it is to address account-related requests in a timely manner, and we apologize that this process took longer than expected. We are always working to improve our response times and ensure that our players’ needs are met as efficiently as possible.
Please be assured that we take your feedback seriously, and I would like to personally look into your situation to see what happened. If you’d like to further address this matter, please reach out to us at support@Cazeus.com, and we’ll be happy to assist you.
We truly value your feedback and would appreciate the opportunity to make things right.
Best regards,
The Cazeus Team
Money taken but not added to account
Deposit not added to account. Money has been taken from my bank but not added to my account. I have been waiting over a week for £70 of free spins winnings to be added. Live chat cannot answer anything, numerous emails to the Vip manager and support, no reponse to any communication for over a week. I have requested my account closed ovet 3 times, no response. I have been told to contact support regarding numerous issues but they have never replied
16 April 2025
Unprompted review
Reply from Cazeus
Dear T,
Thank you for sharing your feedback, and we sincerely apologize for the frustrating situation you're experiencing.
We understand how important it is to have your deposit and winnings properly credited to your account, and we completely empathize with the inconvenience of not receiving a timely response. This is not the level of service we aim to provide, and we want to make things right for you as soon as possible.
If your account closure request has not been addressed, we kindly ask that you contact us again at support@cazeus.com with your account details, so we can escalate this issue and ensure a swift resolution.
Kind regards,
Cazeus Team
Not happy with this site at all
Not happy with this site at all. Withdrawal has went missing not doing anything about it. Won’t answer emails. £200 out of pocket
Update I have contacted you constantly and your support team are ignoring my emails I even sent a copy of my bank statement as requested
Well still not done anything about it they don’t care I’ve checked with my bank aix times and they have confirmed this payment was never received. Absolute shambles of a site who don’t pay out. Avoid at all costs
Well contacted support and waste of time still not done anything and still no money it’s a disgrace
26 April 2025
Unprompted review
Reply from Cazeus
Dear Angela,
I'm truly sorry to hear about your experience and understand how concerning it must be to feel that your withdrawal hasn't been processed. We take such matters seriously and aim to resolve them promptly.
Please reach out to our support team at support@cazeus.com with the details of your withdrawal request, and we'll investigate this issue as a priority. Our team is here to assist you and ensure that your concerns are addressed.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
Best regards,
The Cazeus Team
after reading all the reviews on here i…
after reading all the reviews on here i was sceptical about cazeus and wether i would get my money however i got to give credit where it is due payout was reasonably quick the only reason i have given them 4 out of 5 is for the fact they take £1.20 for withdrawal otherwise they would have got a 5 out of 5.
16 April 2025
Unprompted review
Reply from Cazeus
Dear Roy,
Thank you for sharing your honest feedback! We’re glad to hear that your payout was processed quickly and that you had a positive experience overall.
We would like to clarify that Cazeus does not charge withdrawal fees. Any fees you experienced may have come from the payment processor or your bank. If you have any further questions or concerns, please feel free to reach out to our support team.
Your input helps us improve, and we’re committed to providing the best experience possible.
Kind regards,
Cazeus Team
Bogus email from a crowd called best…
Bogus email from a crowd called best casino claiming 200 free spins on sign up. After spending an hour in chat they finally informed me I would need to open an account to find out if the offer was real. Avoid at all costs, probably another identity theft ring in my opinion.
9 April 2025
Unprompted review
Reply from Cazeus
Dear A.J.,
Thank you for bringing this to our attention. We are very sorry to hear about your experience, and we completely understand your concerns regarding unsolicited emails and offers.
Please rest assured that we take privacy and security very seriously. If you received any suspicious communication, we strongly recommend not engaging with it. If the email was indeed related to us, we encourage you to reach out to our support team directly at support@cazeus.com so we can clarify the situation and ensure that your information is secure.
Kind regards,
Cazeus Team
Terrible customer service and nothing resolve
Having a terrible time with this site!!! Withdrawal 1100. I didn't cancelled it but not showing in my page. I got screen recording of my account when you can clearly see there's a glitch when the balance keeps on going up and down when I'm not even playing. Been trying to resolve this and no one seem to be helping.
4 April 2025
Unprompted review
Reply from Cazeus
Dear Kinny,
We’re truly sorry to hear about the issues you've encountered with your withdrawal and the unusual fluctuations in your account balance. We understand how concerning this must be, especially when you're trying to resolve it and feel unsupported.
Please rest assured that we take such matters seriously. To assist you promptly, could you please provide your account details and the screen recording you've mentioned? You can send them directly to support@Cazeus.com. Our team is ready to investigate the situation and ensure everything is addressed appropriately.
Thank you for your patience and understanding. We look forward to resolving this for you.
Best regards,
The Cazeus Team
I been waiting since 5 days for my…
I been waiting since 5 days for my withdrawel of 140 euro still pending…
Costumer service doesn respond I send an e-mail 2 days ago .. still No email back , live chat just say the whole time you Will recieve soon everything is okay I have nothing to worry about , but I’m not happy ..
I Will give a 5 star if i recieve my withdrawel …
I Will update
I recieved my money this morning !☺️
4 April 2025
Unprompted review
Reply from Cazeus
Dear Elisa,
Thank you for sharing your experience with us. We understand how important it is to receive timely withdrawals, and we sincerely apologize for the delay you encountered.
We’re glad to hear that you received your withdrawal and that the issue was resolved. Your feedback is important to us, and we’ll continue working to ensure smooth transactions and responsive support.
Thank you for your patience, and we look forward to serving you even better in the future.
Kind regards,
Cazeus Team
BE AWARE IF YOU DON’T WANT TO LOSE YOUR…
BE AWARE IF YOU DON’T WANT TO LOSE YOUR MONEY !!!! . I don’t know how suddenly they got 4 or 5 good reviews but trust me I’ve spent a lot of money and they don’t pay nothing back !!!!!!!!!!
1 April 2025
Unprompted review
Reply from Cazeus
Dear Daniel,
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience, and we fully understand how frustrating this situation must be.
We take concerns about withdrawals very seriously, and it’s important to us that every player is treated fairly. If you’ve had issues with your payouts, we would like the opportunity to look into this for you as a matter of priority. Please contact us at support@cazeus.com with your account details so we can investigate and resolve the situation as quickly as possible.
Kind regards,
Cazeus Team
Absolute joke website
Absolute joke website. Non existing winnings. No matter how much money you deposit you will never win nothing. I've asked to close my account and this also won't happen.
Another disgusting scamming casino website.
I have send number of emails to you asking for account closure yet you respond to my review to reach out to you again? How stupid are people working there?
A month later got phone call from some random barely speaking English woman telling me she is my account manager in that casino? What??
Reported to gambling commission and gamstop.
Bunch of idiots nothing else!!!
20 March 2025
Unprompted review
Reply from Cazeus
Dear Martin,
Thank you for sharing your feedback, and we’re truly sorry to hear about your frustration. We understand how disappointing it must be to feel like your experience hasn’t been what you expected.
We take your concerns seriously, and if you’ve requested to close your account, this should have been handled promptly. Please reach out to us at support@cazeus.com, and we will make sure to take immediate action on your request.
We truly value your input and are here to help you resolve this matter.
Best regards,
Cazeus Team
Worst casino not playing out don’t play
Worst casino not paying out don’t play
18 March 2025
Unprompted review
Reply from Cazeus
Dear Ivo,
Thank you for your feedback, and we’re truly sorry to hear about your concerns. We understand how frustrating it can be when there are issues with payouts, and we take these matters very seriously.
Please contact us at support@cazeus.com with your details, and we will investigate this immediately to ensure your issue is resolved.
We appreciate your patience and are committed to making things right for you.
Best regards,
Cazeus Team
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