Craig Baker Driver Training (Nationwide HGV & PCV Training) Reviews 172

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and extensive knowledge, highlighting their ability to explain complex information clearly and adapt to individual learning needs. Many people found the instructors to be supportive and encouraging, which significantly boosted their confidence and contributed to successful outcomes. The overall user experience is frequently described as excellent, with many appreciating the smooth and well-organized process from start to finish. However, some customers also noted issues with the company's service and organization. A few reviewers mentioned experiencing poor communication, unexpected changes to schedules or vehicles, and a lack of transparency regarding test wait times. There were also occasional complaints about the condition of some training vehicles and a perceived lack of care for the quality of service, with some feeling that the company was primarily focused on maximizing bookings rather than ensuring a consistently high standard for every customer.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the instructors for being... See more

Instructions

Clients share positive opinions on instructions, highlighting the helpfulness and knowledge of the... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the professional, well-organized,... See more

User experience

Customers had positive experiences with user experience. Many reviewers praised the clear, calm, and patient... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the helpfulness, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I passed my CE today in Standish. I can't recommend Craig Baker and his team enough. Everyone who I have come across in the Standish branch has been exceptional, incredibly experienced, frien... See more

Company replied

Rated 5 out of 5 stars

I hadn't had much time driving on the road since Covid. Beginning my class 2 HGV lessons with Craig Baker Training, their patient and experienced instructors taught me everything I needed to know to p... See more

Company replied

Rated 5 out of 5 stars

I just wanted to send a big thank you to Marcus for being such an outstanding instructor during my Category C+E training with Craig Baker. Your professionalism and incredible patience made the whol... See more

Company replied

Rated 5 out of 5 stars

Have just passed my class 2 licence with Craig Baker driver training. My instructor Marcus was more than helpful and full of knowledge which really helped during my 3 day intensive course and his conf... See more

Company replied


Company details

  1. Trucking school
  2. Driving Licence Training School
  3. Learner Driver Training Area
  4. Vocational school

Written by the company

At Craig Baker Driver Training, we specialise in nationwide HGV and LGV training courses, offering comprehensive instruction for aspiring drivers at all levels. From car lessons to advanced certifications such as HGV Class 2 (Cat C), HGV Class 1 (Cat CE), and CPC Module 4, our expert trainers are dedicated to providing the highest quality education and support. With the current demand for HGV drivers soaring and over 80,000 vacancies across the UK, there has never been a better time to embark on a career in this field. Our courses are designed to equip you with the skills and confidence needed to succeed, with the potential to earn up to £50,000 annually. We operate out of several convenient locations, including Wigan, Chorley, Accrington, Sheffield, Coventry, Lichfield, Milton Keynes, and London ensuring accessible training no matter where you are. Our direct access courses make it easy to achieve your driving goals swiftly and efficiently. Join the many successful drivers who have trained with us and start your journey towards a rewarding and lucrative career with Craig Baker Driver Training. With our experienced instructors and state-of-the-art facilities, we are committed to your success on the road.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 58% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Brilliant instruction from Neil

Brilliant instruction from Neil. Passed my C1 licence, both 3a and 3b in one day. Couldn't have done it without Neil, he was patient and fab at his job

12 March 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for the kind words and a big congratulations on passing your C1 licence — both 3a and 3b in one day, that's fantastic! We're so pleased to hear Neil gave brilliant instruction and helped you succeed. 🎉

For anyone looking to start their driver training journey, visit us at www.cbakerdt.co.uk 🚛

Rated 5 out of 5 stars

LGV (Articulated) — Passed.

After a very poor C+E experience with a different company much nearer to home, which really lowered my confidence, I considered Class C instead before a chat with Mr Baker convinced me otherwise. I went on to pass the Reversing, Uncoupling & Recoupling at the first attempt before gaining the full licence after thorough and enjoyable training in Chorley, Wigan and, for my Road Test, Atherton.

From the beginning, it was a different world of driving to the previous one, so many thanks to Neil, Lucas, Chris Barlow, Phil and Wayne for giving me back confidence and enjoyment in lorry–driving, as well as for their valuable advice about the future, which won't be forgotten.

I recommend CBDT to anyone and I'll see them again soon for my CPC4.

17 February 2025
Unprompted review
Rated 1 out of 5 stars

Refund for Cancelled Training

On 21st January, I booked an HGV Class 1 course with Craig Baker in Potters Bar. However, on 14th February, the company informed me that, due to internal issues, the course was being cancelled. They offered me the option to take the training in Coventry. As this location was not suitable for me, I declined the offer and requested a refund.

It has now been 10 days since my request, yet the company has neither processed the refund nor provided any update on the matter. I have attempted to resolve the issue with the administrative assistant, but so far, without success. It is disappointing that a company fails to adhere even to its own terms and conditions.

14 February 2025
Unprompted review
Rated 2 out of 5 stars

The only reason I gave a 2 was because…

The only reason I gave a 2 was because of the driving instructors Nigel and Chris to be fair they was both excellent and not there fault they work for a shambles off a company . Firstly after speaking to LGV driving company we arranged to book my training at Lichfield as I said on the phone I would prefer to take my test at Lichfield as I know Lichfield a bit and don’t want to be driving round somewhere like Birmingham or somewhere. That was my first mistake as when I turned up in Lichfield at 2.30 for my first lesson it was in a private gated area where nobody has heard off Craig baker driving also the place shut at 6pm so spent first lesson worried about will I even be able to get my car out so made sure we was back for 6 which meant 30 minutes short off first lesson. Then on first day I found out the test wasn’t even in Lichfield they could not tell me where it was going to be . All I knew it was on Friday . Tuesday was the same then Wednesday the instructor was looking after 3 off us and we was told that our reversing test was in malton mulberry Leicestershire 40 miles from my house which me and Steve was told to get our selves there as the 3rd driver wasn’t a good as us so he could do with more driving time which i understand there thinking but not our fault we payed the same as him so should be given the same treatment we literally had 2 attempts in the reversing training then was told to do the test luckily we past but could of gone either way this was Wednesday no other driving time so 7 hours training in 2 days . Then then found out my test was Friday . When I got home I then had a massage to say my test is tomorrow Thursday in Northampton Weedon . At 12.56 so I was told to meet at 10.30 instructer turned up at 10.45 not his fault for reasons his company booked other stuff for him to do in the morning . We got to Northampton about 12.20 drove down one road just guessing if the examiner will take me that way which he didn’t so did have to take my test with 9 hours driving experience in a place that I e never driven round in my life . Somehow I passed but think it’s due to I’ve done a lot off driving in my life with other jobs . And class myself as a good driver . Please anyone booking this company ask the questions do you know where my test will be so you can practice round that area I know I’ve got 3 mates that took there test and all 3 off them was trained round the area where there test was which is a massive advantage. Didn’t want to write a bad review as Nigel my Instructor was great and bad planning wasn’t down to him . But just don’t want anyone else going through what I went through as a stressful week was made ten times worse

10 February 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Hi James, first of all, congratulations on passing all of your tests first time – your 3A, 3B, and CPC Module 4! That’s a great achievement.

We understand that training and test locations are important to candidates, but as you booked through a third party, we were not involved in the initial discussions about Lichfield. Unfortunately, Lichfield doesn’t actually have an HGV test centre, which is why your test was allocated elsewhere.

We’re glad to hear you had a positive experience with Neil and Chris, and we appreciate your feedback. Wishing you all the best in your new driving career!

Rated 5 out of 5 stars

:)..

Booked in for a "pass plus" to get some extra experience since I haven't driven class 1 in a while and have an upcoming interview. Chris Butler was very helpful. Left feeling a lot more confident. Allowed me to cover everything I needed.

10 February 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Congratulations on passing your Class 1! 🚛🎉 We're thrilled to hear you had a great experience with Chris at our Bedworth site. Wishing you all the best in your new driving career—stay safe on the road! 🚛👍

www.cbakerdt.co.uk

Rated 5 out of 5 stars

Dale Murray class CE + C License

Hi ,thank you. I like to personally thank Chris Butler my trainer from the Coventry depot for all his help support and encouragement on getting me through my driving experience.
Chris made it such an enjoyable and fun experience for me. Without him and his knowledge and constantly telling me what he expects and what I needed to do. I would not of passed.
Thankyou to everyone who has made this possible.
Dale Murray

7 February 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Hi Dale,

Massive congratulations on passing your Class CE + C license! 🎉 We're thrilled to hear about your positive experience with Chris at our Coventry depot. He'll be delighted to know how much his support and guidance helped you along the way.

Wishing you all the best in your driving career—stay safe on the road! 🚛💨

Best regards,
The Craig Baker Driver Training Team
www.cbakerdt.co.uk

Rated 5 out of 5 stars

Category C licence (Class 2)

I would like to thank Craig Baker HGV Training for all the help and support that they have given me passing my Category C license this week.
The total drive app was brilliant lots of information on there & kept me updated after every training day.
What a fantastic experience from start to finish. I would especially like to thanks Paul Korobiau what an absolute gentleman, exceptional HGV knowledge lots of hints & tips, helped me every step of the way Thanks You😁 took me out on every test routes possible can't thanks him enough 👍🏼 definitely be back for my Class 1 (Category C+E) when I'm ready to do that.
Top makes to the whole team once again thanks for everything 🙏

20 January 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Congratulations on passing your Category C (Class 2) licence! 🎉🚛 We're so pleased to hear that you had a fantastic experience from start to finish. Paul will be delighted with your kind words – his knowledge and support truly make a difference!

Great to hear you found the Total Drive app helpful in keeping you on track. We look forward to welcoming you back for your Class 1 (Category C+E) when you're ready!

Thanks again for choosing Craig Baker HGV Training – if anyone else is looking to pass their HGV test with expert support, visit 👉 www.cbakerdt.co.uk ✅🚛

Rated 5 out of 5 stars

I had a 3 day course and the end of…

I had a 3 day course and the end of witch I've passed 3A+3B
I whould like to thank my instructor Paulasi Karobiau for his extraordinary professionalism and calm and for believing in me more that I believed in myself

16 January 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Congratulations on passing your 3A and 3B tests after completing the three-day course! 🎉 That’s an incredible achievement, and we’re so proud to have been part of your journey. A special thanks to Paulasi Karobiau for his extraordinary professionalism, calm guidance, and belief in you—he’s a true asset to our team. 💪

If anyone is looking to start their driving journey, our Sheffield depot is ready to help you succeed. Visit www.cbakerdt.co.uk to learn more about our courses and book your training today! 🚛✨

Rated 5 out of 5 stars

Had a 3 day course for my C1 for…

Had a 3 day course for my C1 for ambulance driving. Had Neil first 2 days and Kyle last day. We’re both very helpful and made me feel at ease and give me confidence ready for my test and passed. Would highly recommend. Thanks guys 😊

13 January 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you so much for your kind words and congratulations on passing your C1 test! 🚑🎉 We're thrilled to hear that Neil and Kyle made you feel at ease and helped boost your confidence. We'll be sure to pass on your thanks to them—they’ll be delighted to hear your feedback. Wishing you all the best in your ambulance driving career, and thank you for recommending us! 😊

Rated 5 out of 5 stars

Highly recommend this company

From start to finish the whole process of booking my lessons, to taking my test was made easy. Jody in the office was extremely helpful in getting me booked in and answered all my questions. My main instructor Wayne at the Wigan depot made me feel very comfortable, he is exceptional at what he does. My 2nd instructor who took me to my reversing test also put me at ease explained everything and with both of them I can honestly say they made the whole experience a lot of fun. Obviously with them teaching me I went on to pass my tests easily ( even in the adverse weather conditions we had) and I would have no hesitation in recommending this company.

6 January 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)


Thank you so much for your wonderful feedback! 🌟 We're delighted to hear that your entire experience, from booking lessons to training with Wayne It's great to know our team helped you feel comfortable and confident, even in challenging weather conditions! 🌧️ Congratulations on passing your tests, and thank you for recommending us—we’re so proud to have been a part of your journey! 🚛🎉

Rated 5 out of 5 stars

My instructor Chris Butler from…

My instructor Chris Butler from Coventry was very helpful in supporting me pass my class1 license. The course was enjoyable and we had a laugh while carrying out the training, i would definitely recommend this driver training company to anyone who wishes to pass there class 1 or class 2

9 January 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your fantastic feedback! 🎉 We're so pleased to hear that Chris Butler from our Coventry depot provided great support and made your Class 1 training both enjoyable and successful. It’s always our goal to create a positive and engaging experience during training. Congratulations on passing your Class 1 license, and thank you for recommending us—your kind words mean a lot! 🚛😊

https://www.cbakerdt.co.uk/driver-training/areaswecover/hgv-training-licence-in-coventry-cat-c-ce.html

Rated 5 out of 5 stars

Chris butler really got me into gear

Chris butler really got me into gear, and worked very hard to get me ready in such a short space of time, because of Chris I passed all my class 1 modules leading up to my practical test and passed my class 1 practical test with 3 minors. Thanks to Chris Butler a legend👊🏽

7 January 2025
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

That's an amazing achievement—huge congratulations on passing your Class 1 practical test with just 3 minors! 🎉👏 It's clear Chris Butler went above and beyond to help you succeed. We’ll make sure he sees your kind words—it’ll mean a lot to him! Wishing you all the best in your future driving career. 🚛💨

Rated 5 out of 5 stars

Wayne was a great instructor…

Wayne was a great instructor and got me through first time.
Kept me calm, talked me through the process and was generally awesome.

23 December 2024
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you, James, for the amazing feedback! 🌟 We're delighted to hear that Wayne's calm and supportive approach helped you pass your test on the first attempt. 🎉

He's truly dedicated to making the process smooth and stress-free for our learners. We'll be sure to share your kind words with him. Wishing you safe and enjoyable driving ahead! 🚛💨

Rated 5 out of 5 stars

Chris Butler really helped me in…

Chris Butler really helped me in passing my CE test first time.
Going from Car to Class 1 was a big jump for me and was quite out of my depth at the start of the week. As the week progressed with Chris’s instruction and guidance I was able to improve each day, with everything finally clicking, I learned and understood the mentality needed to drive such large vehicles on public roads.
The week was informative and enjoyable.

Thanks Chris!

20 December 2024
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for sharing your fantastic experience, and congratulations on passing your CE test on the first attempt! 🎉 Moving from a car to Class 1 is a big step, but it’s great to hear that Chris Butler’s expert instruction and guidance made all the difference.

Your progress throughout the week and the confidence you gained is a testament to both your hard work and Chris’s teaching skills. We're thrilled that you found the training both informative and enjoyable.

Our Coventry depot team is proud to support drivers like you in achieving their goals. Wishing you all the best as you take on the roads in your new Class 1 vehicle! 🚛💨

Rated 5 out of 5 stars

Chris is the best instructor 🥰🥰🥰😁😁

I am not sure from where to start the experience that I have was amazing
As the instructor Chris from Coventry depo is one of the best instructor that I ever met his way of teaching it is just make understand from the first time 😁😁😁
I really recomand Chris and the company for the future drivers that would like to take their class 1 licence
👍👍👍👍👍👍👍👍👍👍

19 December 2024
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you so much for sharing your positive experience! We're thrilled to hear that Chris made such an impact with his teaching style and that you found the training so effective. We truly appreciate your recommendation, and we're excited to continue supporting future drivers on their journey to obtaining their Class 1 license. Best of luck with everything, and don't hesitate to reach out if you need anything in the future! 😊🚛

Rated 5 out of 5 stars

Completed my c1 licence with craig…

Completed my c1 licence with craig baker 3 day course first time pass.😁
Really enjoyed the training and professionalism of my trainers Chris mc and Neil really supportive many thanks.
Thanks to craig and office staff thank u ❤️

18 December 2024
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Congratulations on passing your C1 licence! 🎉 We're so glad you enjoyed the training and found Chris Mc and Neil supportive. It’s fantastic to hear that everything went smoothly, and we appreciate your kind words about Craig and the office team. Best of luck with your future driving career, and we’re always here if you need anything else! 😊🚗

Rated 5 out of 5 stars

10/10 would recommend

You get what you expect. high quality lessons,excellent advice, and explanation of what needs improvement from your instructor.
Everything you need to pass

13 December 2024
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for the fantastic feedback! 😊 We're thrilled to hear you had such a positive experience with our high-quality lessons and helpful advice. It's great to know that our instructors provided clear explanations and guidance to help you succeed. We truly appreciate your recommendation and are here to support you anytime. Best of luck on your journey! 🚗💨

Rated 5 out of 5 stars

Paul is a very good instructor

My instructor was called Paul, he was very good and taught me lots of things to take with me further down the line.
I wanted to thank him and recommend him!

16 December 2024
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you so much for your feedback! We’re delighted to hear that Paul provided you with such valuable training and skills to take forward. He’s a fantastic instructor, and we’ll be sure to pass on your kind words. If you or anyone you know is looking for driver training in the Sheffield area, our Sheffield depot is always here to help. Thanks again, and we wish you all the best for the future!

Rated 5 out of 5 stars

Brilliant driving school

Recently completed the 28 hour course with Craig Baker, nothing but positive things to say about them. I had Kyle, Chris and Neil as my instructors they were always professional and helpful. I would not hesitate in recommending Craig Baker Driver Training to anybody. Thanks again!

16 December 2024
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for taking the time to share your experience! We’re so pleased to hear you enjoyed your 28-hour course with Kyle, Chris, and Neil. It’s fantastic to know they delivered professional and helpful training throughout. Your recommendation means a lot to us, and we wish you all the best on the road. If you need anything else in the future, don’t hesitate to get in touch. Safe driving!

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