Zero Attention to detail: - Please avoid CB Builders & Sons
The prospect of handing over £20,000 -30,000 for major home improvements is incredibly daunting. It is therefore important that the company takes care to get every detail right - from the getgo. It is also important the develop a respectful professional relationship from the start.
I initially tried to phone and speak to these people, no reply/no joy.They only allowed communication via WhatsApp. So i contacted these people via WhatsApp, advising that I have just completed a property purchase, moved in and would like a quote. I also sent them a link to the Zoopla page showing the property with all the pictures of the house so they could get a feel. The very first thing they did was retort me for keeping my WhatsApp settings on disappearing mode (wtf?), and demanded I adjust my personal phone settings to turn it off.
Secondly, they completely ignored my initial detailed query explaining I had completed and moved in. Instead, they just replied with a blunt message retorting that they "only take quotes from those who own the property, rather than still undergoing the purchase process". So this was clear that they obviously had not read my detailed message, but just looked at the link to the Zoopla property listing and determined it was still on the market.
After replying to them to actually READ my post, rather than look at an old website listing, repeating I had clearly told them I have already completed, and after exasperated efforts trying to email them (no email address). I just gave up and blocked them.
They deliberately do not choose to use Checkatrade, Google Reviews or Trustpilot as they arguably cannot control people giving true independent, true experiences. Instead, their website is full of self written reviews (all five star reviews of course) - which can not be verified.
If they cannot get a little detail right, if they cannot even take the time to read a message from a customer explaining requirements, they cannot be trusted to actually get the job done, as they clearly have no customer service nuance.
Absolute Cowboy outfit. This is a company everyone needs to avoid. But don't take my word for it - let's hear what other INDEPENDENT" customers think.