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Rated 1 out of 5 stars

Ordered from them on 22nd Dec...As yet still not received a thing...All messages, Facebook comments and emails using the address on their Web page have been ignored...Messages sent via messenger h... See more

Rated 5 out of 5 stars

good sound advice. I am using the oil and balm for fibromyalgia; applying balm to groin area where I receive constant pain. Have been using for 2 weeks now and am cutting down on prescription pain r... See more

Rated 5 out of 5 stars

I was amazed at how focused the guy was about the customer. I walked in was greeted with a smile and was pleasantly treated while there. The guy (whose name I sadly failed to get) explained all the o... See more

Rated 3 out of 5 stars

Disapointment: I was quite disappointed by the product that I bought after explaining my pain and anxieties and also the amount of money I spent, it is a real shame as when I went previously to CBD... See more

Company replied

Company details

  1. Vitamin & Supplements Shop

Information provided by various external sources

Here at the CBD Lab UK we pride ourselves on bringing you the best CBD products on the market | UK CBD Shipping. What is CBD? Check out our blog!


Contact info

3.4

Average

TrustScore 3.5 out of 5

39 reviews

5-star
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Rated 5 out of 5 stars

No more dancing legs ⭐️⭐️⭐️⭐️⭐️

Great product And highly recommended company, very knowledgeable.
CBD oil sorted my restless legs syndrome out! I can now have a decent night sleep.
Thanks
Drew Wells

24 October 2019
Unprompted review
CBD LAB UK logo

Reply from CBD LAB UK

This is great news to hear Drew! I bet it feels amazing to finally not have restless legs syndrome anymore. Thanks for sharing your feedback and leaving us a review! Hopefully see you again soon.

Rated 5 out of 5 stars

Great bunch of people

Great bunch of people ; really helpful , knowledgeable and good product .

24 October 2019
Unprompted review
CBD LAB UK logo

Reply from CBD LAB UK

Thanks for the great review Jane! We hope to see you again soon 🤗

Rated 5 out of 5 stars

CBD Lab in Torquay Town Center is Great!

CBD Lab in Torquay Town Center is brilliant. The Shop is bright, clean and welcoming. Lewis is very good, knowledgeable, friendly and helpful. Great customer service and always able to get my CBD Oil and CBD Tablets for my Epilepsy. Also, the prices are affordable which is nice.
Thanks, CBD Lab!

22 October 2019
Unprompted review
CBD LAB UK logo

Reply from CBD LAB UK

Hi joe! Thank you for leaving us a great review. We are happy to hear that you are happy with the service and products you receive. We hope to see you again soon 😊

Rated 5 out of 5 stars

Product arrived quickly and was good…

Product arrived quickly and was good quality and as described, I even had a follow-up email asking if I would like any more information about their products and services please don't hesitate to get in contact.
Would thoroughly recommend the CBD Lab UK

20 October 2019
Unprompted review
CBD LAB UK logo

Reply from CBD LAB UK

Good afternoon Lee. Thanks so much for the great review. We are so happy to hear that you are happy with the product and service you received. We hopefully look forward to your custom again. Have a great evening. Team CBD LAB

Rated 5 out of 5 stars

Great service...I have used this shop…

Great service...I have used this shop since it has opened and couldnt be hapier with the products I have tried and tested. Nav

19 October 2019
Unprompted review
CBD LAB UK logo

Reply from CBD LAB UK

Thanks for the great review Nav! It was good to see you last week after your travels. Hope
To see you again soon!

Rated 3 out of 5 stars

Disapointment:

Disapointment:

I was quite disappointed by the product that I bought after explaining my pain and anxieties and also the amount of money I spent, it is a real shame as when I went previously to CBD Lab I was dealt by Kieran who was really helpful and I was sold a good product at a good price, I am very apprehensive about returning to CBD Lab now due to the poor service.

12 October 2019
Unprompted review
CBD LAB UK logo

Reply from CBD LAB UK

Good evening Simon.

We are ever so sorry to hear that you are disappointed with the product you received. Can I ask what product you previously used that had worked and what the new product was? When it comes to taking cbd each product works differently for each Individual person. It’s all about finding the product that works best for you. We can only advise and guide people about the products we think will
Work best and use feedback from previous customers. Unfortunately it can take a few different products to find the one that works best for you. If the first product you tried worked then I would certainly suggest going back to using that one. We don’t like to leave any of our customers unhappy so if you would like to call us about this situation we would be very happy to help. I would like to rectify this for you ASAP.
I look forward to hearing back from you.
Kind regards
Jess

Rated 5 out of 5 stars

The staff are very informative and give…

The staff are very informative and give you a good choice of products suitable for your condition. Very clean and tidy which is really nice. And happy to advice.

7 October 2019
Unprompted review
CBD LAB UK logo

Reply from CBD LAB UK

Thanks so much for your great review Paula. It’s great to hear that you were happy with the service you received. Hopefully see you again soon.

Rated 5 out of 5 stars

The customer service is amazing and…

The customer service is amazing and very helpful, I’ve been in medicine since I was 9years old And now I’m 34yrs I’ve been through 4 surgeries on my kneesAll before I was 16 old and using CBD helps me to be able to cut down the amount of the medicine that I take and it also helps my manage my pain and I can can do more with my two children that are still in primary school

7 October 2019
Unprompted review
CBD LAB UK logo

Reply from CBD LAB UK

Wow stacie this is amazing! Thanks so much for sharing this and leaving a review. We are so happy that cbd has helped you in such a great way. We hope go see you again soon.

Rated 5 out of 5 stars

The guy could have not been any more…

The guy could have not been any more helpful thanks pain free

5 October 2019
Unprompted review
CBD LAB UK logo

Reply from CBD LAB UK

We are glad you were happy with the service and products you received. Thanks for the review! We hope to see you again soon

Rated 5 out of 5 stars

CBDlab rock :)

Great staff who are really friendly and knowledgeable, the shop is laid out really nice it’s nkce and welcoming. You guys are doing a top job of spreading the word about the effective use of cbd to the everyday folk :)

19 September 2019
Unprompted review
CBD LAB UK logo

Reply from CBD LAB UK

Wow what an amazing review kingo! Thank you! It’s great to hear what you have wrote. Thanks for supporting a local business and helping us spread the awareness of the amazing benefits of cbd. We hope to see you again soon. Team cbd lab

Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great products

15 September 2019
Unprompted review
CBD LAB UK logo

Reply from CBD LAB UK

Thank you for leaving a great review Henry! We are glad to hear that you are happy with our products and service. Have a great week.

Team CBD LAB

Rated 5 out of 5 stars

Very helpful and know what they are…

Very helpful and know what they are talking about

14 September 2019
Unprompted review
CBD LAB UK logo

Reply from CBD LAB UK

Thanks for your feedback Karen! I’m glad to hear that you were happy with the service you received
Have a great weekend!

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