cbdmall.com Reviews 43

I do not recommend purchasing from this company. The products are trash which explains why they’re offering such good pricing for their product it’s trash. This company does not like to offer refunds, although it clearly states on their website they do, which is a clear deceptive tactic to get individuals to purchase their low quality products. I literately complains about the product the day after I received it, and the only offer that was made was 500 reward points that I can use for the next purchase, which I don’t plan on purchasing from this company ever again however, that’s OK I’ve since disputed the transaction with my bank and I was able to receive a full refund and I will be leaving negative reviews regarding this company throughout To inform others so they don’t have to experience the unsatisfactory of dealing with this company purchasing products in my personal opinion, If you have some place in your own community in your neighborhood that you can make purchases for what you’re looking for stick to it, it’s not worth purchasing anything online that you cannot see or smell or even sample before purchasing.

About half of their products are faulty. They claim to offer refunds and replacement, but I had to argue with customer service for about a week before they offered me “points” to use toward a future purchase. Even though I would’ve preferred to have my cash back, and didn’t want to give them any more business and I agreed and it’s been over 2 months now and I STILL haven’t received the points promised. I would recommend using your local guy, tobacco shops, etc. and avoiding CBD mall if you can help it because the product quality is highly questionable and the customer service is a nightmare.

Ordered on Wednesday and product arrived tomorrow. Can’t review on the product yet but I will say the customer service was outstanding. There was a shipping issue due to usps nothing with CBDmall. I wrote them an email addressing the concern and expected a response the following day. Their rep Elle got back to me within the hour the situation was a little confusing to explain but she made sure to get all the details and got me an answer. If the product is good will absolutely be a repeat customer. Will follow up on the product quality once it drops.

Ok, I've been doing a LOT of research on this and CBD MALL checked ALL of the boxes. I suppose if I HAD to find a complaint it would be faster shipping but REALLY that's pretty damn good as well. Yepper, y'all have done it....I have my humor, smile and even LAUGHTER back. Thank you!

Great products, great quality!

Super easy to order, and they send constant updates on shipping of product. Arrived at my address quickly, and products work well. The first time I ordered, there was a delivery situation which they were very helpful with. I will be ordering from them again. I ordered early June, problems with delivery, and they took care of the issue. The company sent an email tracking shipping, with updates, and order was received in a week, about the third week of June.

💌 excellent prices on quality products..
💌Fast shipping
💌 Excellent Customer Service
🌹🧸❣️ I'll Be Back 🎖️🤍👀

Super easy to order, and the product ships directly to my home. Quick, easy, and great selection. I've already ordered several times and recommended CBD Mall to friends.

Nice products that work as advertised, good prices and fast shipping as promised

All in all, it was a good experience. Shipping time was a little slow. I do see myself purchasing from CBDmall in the future. 🥳

UPDATE!!!! Denise for diamond CBD also their other company CBD MALL made it right and sent me my order she was top notch and handled it quickly even sent it ups 2nd day air. I tried their 7-hydroxy and it was good I told her I update my review and Im a man of my word sorry it took so long just been dealing with life. Thank you Denise for being such and awesome customer service rep have a wonderful day

I had a question about my invoice. I contacted cbdmall about my concerns and the next business day customer service emailed me about my concerns and cleared everything up in same email. Customer service was prompt, courteous and seemed concerned that I should have a hassle free experience. I am impressed with the company based upon this interaction. Really solid. I’m sure I will do more business with them.

Sheri incredible customer service there was an issue with the shipping and they reached out and made everything more than OK. Great price is fantastic. Deals all around just really cool people thanks guys.

The customer service is really helpful and awesome ,name Dwight didn’t hasitate and took his time to help and settle shipment issue world needs people like this! Sincerely thank you! Give this man a raise

Made an order for 7hydroxy I am in Texas my shipping is in Texas my CC address is in Texas. I get a email a short while later telling me I need to provide a state issued ID. I have ordered the same stuff from multiple parties never once have my id been asked for. Hell they could look up my name in Texas on Facebook and see I am a 54 year old male. Sound like a phishing expedition to me. I plan on canceling the order, just doesn't set right.

Added. I decided to send my DL in hopes this is not a scam, it just doesn't seem right as I have never had this issue before. If all is on the up and up I will correct my experience.

Products are high quality and great prices. Products arrive quickly and are well packaged. Communication and tracking are outstanding. I had a minor issue with an order and cbdmall.com made sure the detail was resolved in a very generous way.

I had a defective Cart and called and reached out to Taylor in customer service she directed me on how to reach out.
Literally within 2 hours my replacement is in its way
Thanks Taylor

Holly cow i am glad I didnt pull the trigger they kept sending me emails. I decided to jump on their BOGO offer or 50% certain thca, they measure each order by 1/8 the computer projected my order for 419.00 1 ounce i asked the girl when i called would you pay the normal crossed out priced 192.00 for a quarter?? she hesitated.. i shut her up quick i said of course you wouldnt and no one would... so what they are doing is elevating to a riddiculous amount the product and catching people off guard telling them its 50% off now the bill is still over 200 for a oz... just like any place out there... SCAM....

Priscilla is AMAZING! She is what customer service is all about, HEARING not just listening.. Compassion not just empathy. She fixed my issue expertly and quickly and because of HER, I will be a CBDMALL customer for a very, very long time to come!

Their product is good quality and taste good too. I only use the gummies.