CBS Bahamas Reviews 698

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and efficient. Many people highlight the excellent delivery service, noting its speed, efficiency, and the care taken with products, often arriving earlier than expected and in good condition. The online ordering process is frequently described as a breeze, saving time and offering convenient options like preferred delivery times and easy product availability checks. However, some customers also noted occasional issues, such as a scheduled delivery using the wrong size truck, a delivery taking longer than expected, or a tire on a purchased product going flat shortly after use. A few people were also dissatisfied with items being left on the porch without prior notification.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the helpfulness and professionalism... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the seamless online... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the efficiency and... See more

Product

People report positive experiences with product. Many customers praise the excellent product quality, with... See more

Based on these reviews

Rated 5 out of 5 stars

CBS offers great products and prices. The website is up to date and easy to use. We order from them frequently and usually get our products delivered. The delivery personnel are always efficient and c... See more

Rated 5 out of 5 stars

I placed an order online but unfortunately I kept getting an error when I tried to select a day and time for pickup. I sent an email asking for assistance and within minutes Mr. Burrows responded. He... See more

Company replied

Rated 5 out of 5 stars

Outstanding Customer service!! I actually received a call to advise one item was not available and another was recommended. The individual who called was pleasant and professional and could not have... See more

Rated 5 out of 5 stars

It was a pleasure shopping today. When we arrived at the checkout counter Nathalia was very helpful and greeted us with kindness. She also assisted with using our CBS account to earn points after purc... See more


Company details

  1. Home improvement shop
  2. Door supplier
  3. Hardware Shop
  4. Homewares Shop
  5. Window supplier

About CBS Bahamas

Written by the company

In addition to being the nation's largest home improvement retailer, CBS Bahamas is also the leading supplier of architectural building products in both the commercial and residential markets within The Bahamas.

Our flagship store, CBS Bahamas in the SouthWest Plaza, offers a retail shopping experience that can’t be matched. Our well laid out store provides an easy and stress-free shopping environment for the customer. Whether you're picking up supplies for your next DIY project, or meeting with one of our in-house experts to plan your next renovation; we are here to please & serve you. CBS SouthWest Plaza takes pride in offering a variety of specialized departments such as Lawn & Garden, Cleaning Supplies, Housewares, Electrical, Plumbing, Windows & Doors, Tools, a Valspar Paint Center, and so much more.

More recently, we launched the all-new CBS PROstore which aims to provide Contractors, DIY Pros, and other industry professionals with unbeatable pricing & service on a wide variety of building essentials. The CBS PROstore proudly features a bulk selection of common building materials at everyday low prices. Visit us today to browse our selection of plywood, shingles, underlayment, thinset, grout, hardware, fasteners, hand tools, insulation, sheet rock, cement board, and masonry products.

Whether it's retail sales or project sales, our mission remains to provide access to quality products at a fantastic value, while also offering superb customer service to our consumers. CBS Bahamas strives to be the 'one-stop-shop' for the home improvement and building needs of the Bahamian public.

Our Price Match Guarantee

The lowest prices, guaranteed!

We will happily match the product prices of our local retail competitors (including their online pricing) for immediately available products.

Learn more at www.cbsbahamas.com/price-match-guarantee.


Contact info

Largest Online Catalog in The Bahamas!

Shop online now and browse our selection of over 11,000 products.


4.8

Excellent

TrustScore 5 out of 5

698 reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quick response

I made a purchase online, after making payment, there was an item no longer available, I was contacted right away and was given the choice to select a recommended item or to complete the order without the item that was no longer available. I appreciate the offer.

23 October 2025
Rated 5 out of 5 stars

Satisfied

I was impressed with the fast turn-around time from placing the order to picking it up from the secured lockbox.

19 September 2025
Rated 5 out of 5 stars

Outstanding Customer service

Outstanding Customer service!! I actually received a call to advise one item was not available and another was recommended. The individual who called was pleasant and professional and could not have been nicer. Not many stores would even take the time to let you know. The items we ordered were delivered to the boat quickly and we received them today. They were boxed and tightly packaged up and received in good condition. This store goes above and beyond!!

28 September 2025
Rated 5 out of 5 stars

Online orders

I placed an order online but unfortunately I kept getting an error when I tried to select a day and time for pickup. I sent an email asking for assistance and within minutes Mr. Burrows responded. He ensured my order went through and was ready for pick up. Best customer service I've experience on this island.

27 September 2025
Unprompted review
CBS Bahamas logo

Reply from CBS Bahamas

Thank you for your kind words and for taking the time to share your experience with CBS Bahamas! We're thrilled to hear that Mr. Burrows was able to promptly assist you with your online order and ensure a smooth pickup process... We'll definitely pass on your praise 🤗!

Providing exceptional customer service is our top priority, and we’re delighted to know we hit the mark for you. We look forward to serving you again soon!

Rated 5 out of 5 stars

The CBS people respond right away

The CBS people respond right away. I place an online order on a Monday night and it was delivered to the mailboat early Tuesday morning.

22 September 2025
CBS Bahamas logo

Reply from CBS Bahamas

Thank you for your feedback and for choosing CBS Bahamas! We're delighted to hear that your online order was processed and delivered to the mailboat so quickly. Our team strives to provide fast and reliable service, and we’re thrilled to know we exceeded your expectations. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great Company Great Service

Online platform is great, shopping is easy, delivery always on time. Great company, great service!

1 September 2025
CBS Bahamas logo

Reply from CBS Bahamas

🥳 Thanks so much, we're looking forward to serving you again soon!

Rated 5 out of 5 stars

My delivery was made upon my…

My delivery was made upon my instructions and I am very pleased with how my delivery was handled. It was made easy as I had no way of picking up my louver doors as the vehicle I had was too small. The young man that delivered my doors was very polite and was very mannerly. I was very pleased with him and the service I got.

9 September 2025
Rated 5 out of 5 stars

Was easy to order

Was easy to order. Wish you had more products. Appreciated there was no charge to deliver the order to thd boat.

8 September 2025
CBS Bahamas logo

Reply from CBS Bahamas

Hi Cheryl! Thanks so much for your review… With our new Special Order program, we can add virtually any hardware or home improvement item to our catalog - just send us an email and let us know what you need!

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