Ordering was easy, dvr i ordered wasnt in stock so they upgraded my order. Top notch. Dvr arrived, got it setup, but system wouldnt load up, contacted cctvdirect. No problem after going through the pr... See more
Company replied
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Review summary
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An excellent experience - a five star service and everything was exactly as described. The Hikvision DS-7616NI-M2/16P NVR I bought was a good price and the delivery could not have been quicker and th... See more
Company replied
Great website. Great delivery. Small error with my first order but rectified immediately. The missing part delivered 2 days later super well wrapped. Second order placed the same week, delivered w... See more
Company replied
Power supply did not come with a mains lead!! So I thought!! Had to buy a lead quickly from another supplier! Found mains lead in packaging when disposing of the box the order came in. Wrapped u... See more
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Company details
- #13 of 20 best companies in Security system supplier
- #8 of 11 best companies in Burglar alarm shop
- #4 of 7 best companies in Cable provider
- #7 of 7 best companies in Fire alarm supplier
- #1 of 2 best companies in Road camera
- #35 of 48 best companies in Security equipment
Written by the company
At CCTV Direct Online, we specialise in the supply of professional-grade CCTV security cameras, DVR and NVR recorders, intruder alarms, and security lighting – serving both trade and retail customers across the UK. With over a decade of hands-on experience in the security sector, we’re proud to be recognised partners of top-tier brands including Hikvision, Texecom, Pyronix, Paxton, EZVIZ. We work closely with a wide range of customers – from wholesalers and professional installers to electricians, homeowners, and business owners – offering not just products, but complete security solutions. Our in-depth technical knowledge allows us to offer genuine advice, product recommendations, and pre-sales support tailored to your project needs. Whether you're tackling a single-site install or a multi-location project, we’re here to help. We also offer quantity discounts for repeat and bulk buyers, helping tradespeople and businesses stay competitive while using top-quality gear. Our trade counter is open Monday to Friday from 9am to 5pm, and Saturdays from 10am to 5pm – and we welcome walk-ins and collection orders. Our goal is simple: to provide top service, trusted products, and expert advice that helps keep your property protected. Security made easy, with people who know the trade.
High Quality Products
Written by the company
- CCTV Direct Online supplies High Quality Products
- We are dedicated to providing products and services that meet or exceed our customers' expectations. Adhering to industry best practices, we continually strive to enhance our service effectiveness.
Trade Perks Just Got Better!
Next Day Delivery • 3-Year Warranty • Easy Returns • 5% Off for Installers
We’re here to support every install with:
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Contact info
73 Whalley New Road, BB1 6JY, Blackburn, United Kingdom
- 01254693786
- info@cctvdirectonline.co.uk
- cctvdirectonline.co.uk
New AI CCTV Camera Just Launched!
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Reply from CCTV Direct (UK) Limited
Thank you for your kind review. We’re really pleased to hear everything was exactly as described, and we truly appreciate your feedback.
Excellent service equipment in stock…
Excellent service equipment in stock and fast delivery
8 June 2026
Reply from CCTV Direct (UK) Limited
Thank you for your excellent review. We’re really pleased to hear you were happy with our service, stock availability, and fast delivery. We truly appreciate your feedback and look forward to serving you again.
Fantastic place
24 March 2026
Reply from CCTV Direct (UK) Limited
Thank you for your lovely review! We're so pleased you had a fantastic experience with us. We really appreciate your support and hope to see you again soon.
Straight forward order and delivery at…
Straight forward order and delivery at a good price. Recommended to all..
1 June 2026
Reply from CCTV Direct (UK) Limited
Thank you for your recommendation! We're glad you found the ordering process straightforward and the delivery smooth. We appreciate your support and look forward to serving you again.
Good and gast
26 May 2026
Reply from CCTV Direct (UK) Limited
Thank you for your kind review! We’re glad you found our service good and fast. We really appreciate your support.
Misled on stock
I contacted them via WhatsApp as no one was picking the phone up, asked a about a specific camera and confirmed with them a number of times, the type of camera and stock holding. I was informed that they had stock so I ordered, heard nothing after chasing numerous time on calls and WhatsApp until Friday when someone picked up and subsequently informed me that they were waiting for stock to come in!!
I only went with this company as they assured me that stock was available.
Really poor service and lack of communication, be straight with customers as this, even if the not the response they want will at least give you credit.
2 June 2026
Swift turnaround and delivery.
Full specification provided so you know exactly what you’re buying and delivery was very swift.
1 June 2026
Reply from CCTV Direct (UK) Limited
Thank you for your wonderful feedback! We're delighted to hear that you found our product specifications clear and helpful, and that your order arrived quickly. We work hard to provide accurate information and fast delivery, so it's great to know we met your expectations. We appreciate your business and look forward to serving you again.
Reply from CCTV Direct (UK) Limited
Thank you for your review! We’re delighted everything arrived on time as promised — sometimes even we surprise ourselves! 😄 Thanks for choosing us, and we look forward to serving you again.
Extremely disappointing experience
Extremely disappointing experience with CCTV Direct UK Ltd. I purchased an outdoor junction box costing only £5, yet I was charged an excessive £7 delivery fee within the UK, which already felt unreasonable. To make matters worse, the item itself was completely not fit for purpose and failed to meet expectations.
The return process was unnecessarily complicated and outdated. Customers are expected to download, fill out, and print a return form to include with the item, turning what should be a simple return into a frustrating and time-consuming exercise.
The worst part was the customer service. The returned item was received by them within just two days, yet they still delayed processing the refund for another four days. I had to make multiple calls and repeatedly chase them before the refund was finally issued. Customers should not have to fight for money that is rightfully theirs.
The staff I dealt with were unprofessional, dismissive, and seemed completely uninterested in dealing with customers properly. There was little concern shown for resolving the issue, and politeness appeared to be an afterthought.
Overall, this was a poor experience from start to finish — overpriced delivery charges, a product that failed to do its job, an unnecessarily painful returns process, delayed refunds, and disappointing customer service. I would think very carefully before purchasing from this company again. Please avoid them at any cost and do not buy from them!
25 May 2026
Reply from CCTV Direct (UK) Limited
Thank you for your review.
We are sorry you were unhappy with your experience. The bracket supplied was exactly the item ordered, and the dimensions were clearly shown on the product listing prior to purchase. Unfortunately, it appears the product selected was not the size required for what you intended to use it for.
We accepted the return and issued a refund once the item had been received back and checked. While we understand that this was not the outcome you had hoped for, the item supplied matched the description provided at the time of purchase.
Been using them for a good few years…
Been using them for a good few years now still come through on price and service and have had little issues where I've needed to contact them - everytime I have they've resolved it promptly.
30 May 2026
Reply from CCTV Direct (UK) Limited
Thank you for being a valued customer for so many years. It's fantastic to hear that we've continued to deliver great value and service whenever you've needed us. We're especially pleased that any issues you've encountered were resolved quickly by our team. Your trust and support mean a lot to us, and we look forward to helping you again in the future.
Quick delivery
27 May 2026
Reply from CCTV Direct (UK) Limited
Thank you for your feedback! We're glad you were happy with the quick delivery. We appreciate your business and look forward to serving you again in the future.
Slow delivery dispatch and the slow DHL…
Slow dispatch and then slow DHL delivery still not arrived
Also no communication from CCTV direct when I tried to ask questions on the phone, wats app and email.
29 May 2026
Reply from CCTV Direct (UK) Limited
Thank you for your feedback! We're glad your package arrived on time and that you're happy with the product. We appreciate your support and hope to serve you again soon.
Reply from CCTV Direct (UK) Limited
Thank you for your feedback! We're glad you found the experience quick and straightforward. We appreciate your support and look forward to welcoming you back.
Reply from CCTV Direct (UK) Limited
hank you for your feedback! We're pleased to hear you were happy with our service. We appreciate your support and look forward to helping you again soon.
G2H rather than G2-L ...good idea
The second part of my overall purchase meant that CCTVDirect substituted two cameras - upgrades to the ones I actually thought I wanted - which caused me quite some concern.
However, having researched the matter over the last few days and also having spoken to them (via WhatsApp, and they also telephoned me), I now see that CCTVDirect's replacements (recommended to them by Hikvision) are going to serve me better than my original plan.
There would have been no problem had I rejected the substitution for a refund, but I decided to stick with the cameras sent because I think they'll serve their purpose more effectively.
I'll be happy to buy from them again and to use their experience. Next time I will telephone beforehand if there's a risk of the camera being an older model (G2-L) and perhaps their website being a bit behind.
18 May 2026
Reply from CCTV Direct (UK) Limited
Thanks for the detailed review and for giving us the chance to explain the camera upgrade. We completely understand why the substitution was a concern at first, especially when you've carefully chosen specific models.
We're glad that after doing your own research and speaking with our team, you felt comfortable keeping the upgraded cameras and could see the benefits they offer. We always aim to recommend the most suitable and up-to-date products available, but we know it's important that customers have all the information they need to make the right decision.
We really appreciate your understanding and your confidence in our advice. Thanks again for choosing us, and we look forward to helping you with future purchases. A quick call before ordering is always welcome if you'd like to double-check availability or discuss the latest model options.
Reply from CCTV Direct (UK) Limited
Thanks for your review! We're pleased to hear you found our service speedy and efficient. We appreciate your support and look forward to helping you again in the future. 😊
Reply from CCTV Direct (UK) Limited
Thanks for your great feedback! We're delighted to hear that your order arrived quickly and that you had a positive experience with our customer service team. We really appreciate your support and look forward to serving you again soon. 😊
GOOD QUALITY PRODUCT DELEVERY EXCELLENT…
GOOD QUALITY PRODUCT DELEVERY EXCELLENT WOULD USE AGAIN WEBSITE EASY TO USE
13 May 2026
Reply from CCTV Direct (UK) Limited
Thank you for your review! We're pleased to hear that you were happy with the quality of the product, the excellent delivery service, and how easy you found our website to use. It's great to know you'd choose to shop with us again. We appreciate your support and look forward to serving you in the future. 😊
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