CDL Group Ltd Reviews 

113
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and supportive approach, making interactions pleasant and stress-free. People frequently highlight the excellent service, noting its efficiency and the ease of the overall process. Reviewers are particularly impressed with the prompt response times and the clear, helpful communication provided by the team. Many consumers appreciate how the company simplifies complex processes like ISO accreditation, providing practical guidance and making daunting journeys straightforward. The team's expertise helps businesses achieve certifications quickly and maintain compliance, fostering growth and improving operational systems. This proactive and thorough support ensures a smooth and reassuring experience for all.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, highlighting the team's professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the team is excellent across the... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been using the services of CDL Group for over six years now and the support has consistently been excellent. The whole process is always smooth, well organised and completely hassle-free. Craig... See more

Company replied

Rated 5 out of 5 stars

I made contact with Kerrith a few weeks ago to book in some welder qualification renewals, he was really helpful and had us booked in within the hour with a date that suited our busy schedule. We... See more

Company replied

Rated 5 out of 5 stars

I have worked closely with Ian from CDL Group for a number of months. He has been a huge support in addressing the areas of ISO I needed to address for my company. Without his support, it would have b... See more

Company replied

Rated 5 out of 5 stars

We have been using CDL for a number of years now and I must say that the service is excellent. The implementation of our ISO9001 & ISO27001 systems was a daunting task at the beginning, but with the e... See more

Company replied


Company details

  1. Business-to-Business service
  2. Auditor

Written by the company

CDL Group offers ISO certification and NDT / Welding Coding Services. We have certified over 4000 businesses across the world, the majority of these businesses are situated in the UK & Ireland. The businesses that we have certified have stemmed from all types of business sectors. We offer service, quality and value every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

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4.9

All reviews

(113)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly, positive environment

Friendly, knowledgable staff, felt comfortable right away and was able to settle into the welding.
Highly recommend using these guys.

20 March 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

We are so pleased you enjoyed your experience with us. Thank you for your review!

Rated 5 out of 5 stars

Great service from Ian

Great experience getting our ISO 9001, 14001, 45001 recertification quickly and easily! We have been in contact with Ian throughout, who is always available if we have any questions and gets back to us so quickly. Thank you!

12 March 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

We really appreciate your feedback and are glad Ian was able to help make the certification process straightforward for your team.

Rated 5 out of 5 stars

Our experience with CDL Group Limited…

Our experience with CDL Group Limited during the certification process for Koolmax Group Limited was professional and well-structured. CDL Group Limited conducted the assessment and successfully issued ISO 9001 (Quality Management Systems) and ISO 14005 (Environmental Management Systems – phased implementation guidance) certifications.

Throughout the process, their team demonstrated a strong understanding of ISO standards and provided clear guidance on the documentation, internal procedures, and compliance requirements necessary to meet certification criteria. Communication was consistent, and the audit stages were explained in a straightforward manner, which helped our team prepare effectively.

The auditors were thorough but constructive, focusing not only on compliance but also on identifying areas where operational processes could be improved. This approach made the certification process more valuable than simply obtaining the certificates, as it supported the development of stronger internal systems within Koolmax Group Limited.

Overall, CDL Group Limited delivered an efficient and supportive certification process. Their structured auditing approach and professional conduct helped ensure that Koolmax Group Limited achieved ISO 9001 and ISO 14005 certification with confidence. We would consider them a reliable certification body for organisations seeking to implement recognised management system standards.

10 February 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you for your detailed feedback and kind words. We’re delighted to hear that our team’s guidance, structured approach, and support helped make the certification process a positive experience for Koolmax Group Limited.

Rated 5 out of 5 stars

Having spoken with Craig and set up the…

Having spoken with Craig and set up the ISO 9001 & ISO 14001 within an hour, speedy service and great assistance with the audit team.

I will be using for further clients

26 February 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

We are so pleased this process was made so efficient by Craig and our audit team! Thank you for your recommendation!

Rated 5 out of 5 stars

Extremely Professional Company

This is our second year dealing with the CDL Group and as last year their professionalism, guidance and knowledge is second to none. Our Auditor Ian is firm but fair and helped us tailor a process that ensured continued development in line with ISO standards

24 February 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you for your continued trust and support. We’re delighted to hear that Ian’s guidance and expertise continue to make a positive impact on your business.

Rated 5 out of 5 stars

Brilliant and professional service from…

Brilliant and professional service from start to finish. The team are prompt and helpful and this has made the process easy to understand and action.

24 February 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

We are so pleased to have made this process simpler for you

Rated 4 out of 5 stars

Hassle Free Experience

We have been using CDL for a number of years for ISO certification and find the staff during audits and at administration stage to be very helpful ensuring a hassle free experience. Would recommend for any one requiring ISO certification.

20 February 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you very much for your kind feedback and your recommendation!

Rated 5 out of 5 stars

Professional, clear, and instrumental in our EN1090 EXC2 success! our EN1090 EXC2…

We recently achieved our EN1090 EXC2 certification, and we couldn’t have done it without the team at CDL Group. From start to finish, the process was handled with a high level of professionalism and technical expertise.
Kerrith was fantastic at the outset, helping us demystify the initial process and always being available to answer our questions, no matter how small.
Eddie walked us through our new FPC manual with impressive clarity. He was concise and ensured we fully understood exactly how our business needed to operate day-to-day to remain compliant.
The RWC course was excellently presented and easy to digest. Following the course, David provided invaluable support to ensure we were 100% audit-ready and capable of managing our welding processes moving forward.
The Weld Procedure Qualifications and weld tests provided by CDL were professional and easy to follow, making a complex part of the certification feel manageable.
Thanks to their guidance, we passed our audit with confidence. We will definitely be using CDL Group to maintain our welding qualifications as our business continues to grow. Highly recommended for any fabrication business looking for a smooth path to certification!

17 February 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you for your fantastic feedback and recommendation. We’re delighted to hear that our team could support you throughout your EN1090 EXC2 certification journey and help make what can often feel like a complex process much clearer and more manageable.

It’s great to hear that Kerrith, Eddie, and David were able to provide the guidance, training, and support needed at every stage, from the initial setup and FPC manual through to audit preparation and welding qualifications. We’re especially pleased that the process helped your team feel confident and fully prepared for the audit.

Congratulations again on achieving your certification, and we look forward to continuing to support your business as it grows.

Rated 5 out of 5 stars

Excellent experience working with Ian…

Excellent experience working with Ian and the team. Professional, knowledgeable, and extremely thorough throughout the compliance process. Communication was clear, support was practical, and everything was handled efficiently. Highly recommended for any business needing reliable compliance guidance.

11 February 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you for your kind words!

Rated 5 out of 5 stars

ISO-9606 Renewals.

I made contact with Kerrith a few weeks ago to book in some welder qualification renewals, he was really helpful and had us booked in within the hour with a date that suited our busy schedule.
We had Paul in today to witness the tests and he was amazing from start to finish.
The Welders always dread test day but he made the whole process stress free and relaxed for them whilst explaining exactly what they needed to do.
It always helps when the Inspector is an ex welder who has been there and done it, which all of CDL's inspectors have.
I can't recommend CDL enough!

9 February 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you for your fantastic feedback and recommendation. We’re delighted to hear that Kerrith was able to arrange everything quickly and around your busy schedule, and that Paul helped make the testing process smooth and stress-free for your team.

It’s great to know the welders felt relaxed and well supported throughout the day. Having experienced inspectors who understand the industry first-hand is something we’re very proud of, so we really appreciate your kind comments. We look forward to continuing to support your team in the future.

Rated 5 out of 5 stars

Amazing Service for Our ISO Audit

We recently used CDL Group for our ISO audit and the service was outstanding from start to finish. The team was professional, knowledgeable, and incredibly supportive throughout the entire process. They made everything feel smooth and stress‑free, which was a huge relief when you're completing an audit. Their attention to detail and commitment to delivering high‑quality work really stood out. We felt fully supported at every stage and couldn’t be happier with the outcome.

Highly recommended 10 out 10 — Amazing service and exceptional expertise!

6 February 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you for your fantastic feedback and recommendation. We’re delighted to hear that our team could make your ISO audit process smooth and stress-free from start to finish.

Rated 5 out of 5 stars

Support You Can Rely On

We’ve been using the services of CDL Group for over six years now and the support has consistently been excellent. The whole process is always smooth, well organised and completely hassle-free. Craig and Ian keep in regular contact by phone and email, ensuring everything runs efficiently and that our requirements are met. I wouldn’t hesitate to recommend them.

22 January 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you for your continued support over the last six years and for taking the time to share your experience. We’re delighted to hear that the service and support from our team have remained consistently excellent throughout that time.

It’s great to know that Craig and Ian’s communication and support have helped keep the process smooth, organised, and hassle-free for your business. We truly appreciate your recommendation and look forward to continuing to support you in the years ahead.

Rated 5 out of 5 stars

Outstanding service from start to finish

We’ve had an excellent experience working with CDL Group, and I wouldn’t hesitate to recommend them to any business looking for certification, testing, or professional support.
From the very first conversation, Craig Jones (Business Development Manager) was absolutely brilliant. He was friendly, knowledgeable, and took the time to properly understand our business and what we needed. Nothing ever felt rushed or sales-driven — just honest advice, clear explanations, and great communication throughout.
The audit process itself was handled by Ian Jones, who was equally impressive. Ian was extremely professional, very approachable, and incredibly quick to respond to any questions we had. His guidance was clear and practical, and he made what could have been a stressful process feel straightforward and well organised.
Overall communication from CDL Group was first-class — emails and calls were answered promptly, timelines were clear, and we always knew exactly where we stood. The team genuinely want you to succeed, not just tick boxes.
The level of technical knowledge, professionalism, and support throughout the entire process was outstanding. Everything was handled efficiently, with a real focus on helping us achieve the right outcome for our business.
We will absolutely be using CDL Group again in the future and would highly recommend them to any business considering their services.

26 January 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you so much for your fantastic feedback and recommendation. We’re delighted to hear that both Craig and Ian helped make the process smooth, straightforward, and well organised for your business.

Providing clear guidance, responsive support, and a professional service throughout is something we take great pride in, so we truly appreciate your kind words. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent Experience for a Company New to ISO 9001

As a business newly working toward ISO 9001 certification, we couldn’t have asked for a better auditing partner. The entire process was incredibly smooth from start to finish.
The auditors were professional, approachable, and made what initially felt like a daunting journey surprisingly straightforward.
What really stood out was the quality of the feedback. Everything was clearly explained, constructive, and genuinely helpful in strengthening our quality management system. Their insight gave us confidence that we’re building a strong foundation for long‑term compliance and continuous improvement.
Highly recommend to any organisation—especially those new to ISO 9001—looking for a supportive and thorough auditing experience.

21 January 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you for your kind words! Congratulations again on gaining your ISO9001 certification, we look forwards to working with you in the future.

Rated 5 out of 5 stars

Friendly, supportive and professional.

I have worked with the CDL team for the past three years to establish and embed ISO 9001, ISO 14001, and ISO 45001 within our business. Throughout this time, the team has consistently provided a friendly, supportive, and highly professional service.

The auditors demonstrate a strong understanding of our business and apply the standards in a proportionate, value-adding way. Feedback and advisories from external audits are clear, practical, and constructive, supporting continual improvement rather than simple compliance.

Overall, CDL’s approach provides assurance while genuinely supporting continuous improvement across the business.

15 January 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you for your kind feedback. We’re delighted to hear that our approach provided both reassurance and meaningful support for continuous improvement within your business. We truly appreciate your support and recommendation!

Rated 5 out of 5 stars

Great experience would recommend CDL group

I booked a couple of tests before Christmas I had great communication from the team and felt welcome when I arrived to their facility in Wales I would recommend to anybody looking to gain certification for their welding or employers looking to train their workforce!

19 December 2025
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you for your fantastic feedback and recommendation. We’re delighted to hear you had a positive experience with both our team and our facility in Wales. It’s great to know the communication, support, and overall experience helped make the process smooth and welcoming for you. We truly appreciate your recommendation and look forward to supporting you again in the future.

Rated 5 out of 5 stars

ISO9001 Certification…

As a start-up company ISO certification can be a daunting task. With the assistance of CDL Group Ltd and especially Craig we have managed to secure our ISO9001. Looking forward to working closely together with you moving forward.

5 January 2026
Unprompted review
CDL Group Ltd logo

Reply from CDL Group Ltd

Thank you for your kind words and congratulations again on achieving your ISO9001, we look forwards to working with you in the future!

Rated 5 out of 5 stars

We hadExcellent ISO Support and Professional Audit Experience a very positive experience…

We had a very positive experience working with CDL Group on our ISO journey. Craig was phenomenal throughout the process—always responsive, accommodating, and proactive in supporting our requirements. Thanks to his support, we achieved ISO 14001 and ISO 20000 certifications for Shivom Consultancy Limited promptly and on time.

In parallel, CDL also supported A&A Digital Tech (AADT) in achieving new ISO 9001, ISO 14001, and ISO 45001 certifications, all delivered with the same level of efficiency and professionalism.

Ian, the Lead Auditor, was extremely professional and a pleasure to work with. He provided clear guidance, practical direction, and conducted the audit in a collaborative and constructive manner, which made the experience both efficient and reassuring.

We are continuing our journey with CDL Group for additional ISO standards and ongoing renewals, and would highly recommend them to any organisation looking for a knowledgeable, responsive, and dependable ISO partner.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Videoscope demonstration

Kerrith’s demonstration of of the two Bipol video scopes we were interested in was comprehensive and detailed, all features were explained and we were able to use that information to experiment practically with the devices.
All questions were answered, plus many more that we hadn’t thought of.

3 December 2025
Unprompted review

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