ceceliam.com Reviews 74

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Return policy is not customer focused. Told to ship back to China, and I cover the shipment costs! The package had a California address. This cheap wig isn’t worth spending any more money. I’ll donate... See more

Rated 1 out of 5 stars

I did not receive the hair I ordered. After sending pictures what I received in the mail they still said I ordered that style. I ordered a short curly bob and received a long curly used hair, matted.... See more

Rated 1 out of 5 stars

Any positive reviews here are fake. I was not terribly surprised given the low price, but my "wool coat" is a cotton-poly blend. Rather than repelling water, it soaks it up like a sponge. Workmanship... See more

Rated 1 out of 5 stars

I ordered prior to reading reviews, within 15mins I requested to cancel. I was told they must charge a percentage to cancel because my order was fulfilled. Now, two weeks later still nothing, no shipp... See more

1.2

Bad

TrustScore 1 out of 5

74 reviews

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Rated 1 out of 5 stars

This is your warning. Do not purchase any products from this company

This is your warning, do not purchase anything from this website. This has to be a joke. What they sent me is not even confirmed a wig, I am in the process of reporting and posting all over social media to not fall for the photos and be very disappointed. Here is my advice for you.Do not buy any products from this company, and there customer service will not respond.

13 October 2023
Unprompted review
Rated 1 out of 5 stars

Don't purchase any wigs from this wrbsite

I recently purchased 2 wigs from cecilim website and I was disappointed in what I received the wigs were made cheaply falling apart when I took them out of the package they were nothing like the pictured on the website
I say to other please stay away from ordering any wigs from this website since you will be very disappointed in what you recrive

5 October 2023
Unprompted review
Rated 1 out of 5 stars

I purchased the advertised wool coat…

I purchased the advertised wool coat for winter, and it took nearly 70 + days to show up. The coat was see through and the fabric was 100% polyester, not wool. The length on the extra large was above my belly button and when I tried to stretch it down, the stitching came apart at the shoulders. Trash merchandise from this company.. You buy again round eye, hahaha, its a scam for sure. 30 day money back guarantee with a 70 day arrival after purchase is a gimmick. Do not buy anything form them, you have been warned. Optimistically, I would like to think my money went to help feed hunger in this country, but in reality it was snubbed into a pit boss that drives child labor camps... This is probably where the weak stitches derived from. I am 6'3" and 168 lbs. and this coat was nowhere close to providing the half way to the knee coverage as advertised. Please do not send them your money. Do not support the dark corners of our humanity, thinking you are going to save some $$. The people running this company do not deserve oxygen.

12 January 2023
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! And I’m so upset because y’all took $175 from my daughter, but that’s okay i have tooken a legal action because this is wrong so just wait!

20 June 2022
Unprompted review
Rated 1 out of 5 stars

BAD PERSONAL

I ordered items from ceceliam.com and never got them.I even email them to ask what service they use to deliver and they never emailed me back.they emailed me to tell me the package was delivered but wouldn't say which company delivers they packages.I wouldn't advise no one to order from them.they have poor personal service.I never got the package and never got a response for a refund

4 June 2022
Unprompted review
Rated 1 out of 5 stars

Don't order from this company in China.

Don't order from this company in China! I ordered the Genie TLC bras but what they shipped were not that. They sent a cheap stretch pull-on bra. It took weeks to arrive, and was the wrong product. The only way to get a refund is to pay shipping back to China.

31 May 2022
Unprompted review
Rated 1 out of 5 stars

Do not use a scam

Do not use this site very bad service.Parcel was lost in transit. Would not help or correspond with courier company when they were asked to send through a Claim form. Kept telling me to wait.$40 down.

30 May 2022
Unprompted review
Rated 1 out of 5 stars

I am beyond dissatisfied with the…

I am beyond dissatisfied with the “plastic- like” fabric. The suit does not even change color!
The return process is nightmare and I need to pay for shipping and handling. It has been very difficult to chat with the support team 0/5 stars. Do not waste your time or money on this

5 May 2022
Unprompted review
Rated 1 out of 5 stars

Ceceliam is a Chinese knock-off op. Deceptive return/refund.

On 3/9/22 I purchased a set of 3 bras from the website. The website indicated return/refund was possible (should they not fit, meet expectations, etc.) When I finally received the order 3/27/22 the product was very cheaply made, did not fit according to their sizing chart, and offered zero support which is the whole point of the particular style. I emailed support @ceceliam.com for directions as to return/refund. I was told to send them to an address in China. I went to UPS and gave the address and was told it would cost hundreds of dollars to mail the small, light package to China. I returned the package to the RETURN ADDRESS in NEW YORK which was on the package sent to me and as required by support@ ceceliam.com I sent an email with the tracking number and a photo of the UPS receipt. Received no reply. Followed up in a week. Received email from same character saying the company was in China (despite the NY address from which the product had been mailed to me) and I would receive NO refund. Went to website to write a Review. Was unable to post a Review as the company obv only posts internal, fake reviews. Making it impossible to issue a complaint and warn other shoppers of the deceptive product and business practices.

14 April 2022
Unprompted review
Rated 1 out of 5 stars

Thieves and liars

This is a system set up to take your information and money; you will pay and not receive anything. Move on to something else.

20 March 2022
Unprompted review
Rated 1 out of 5 stars

I ordered from them on 02/07 l just get…

I ordered from them on 02/07 l just get my package yesterday, to the surprise the was way to small, l ordered M because they say that works for size 34C lies. So l send l messages to know how l can returns the package because is not number to call this is crazy not very good and trustworthy this company 😡😡😡

26 February 2022
Unprompted review
Rated 1 out of 5 stars

Ordered from this company on February…

Ordered from this company on February 4th. Item was advertised as a great Valentines Day Gift. As of today February 12 item has not shipped.
This company does not appear to be a legitimate business. I will work with my bank to get a refund. Would not purchase from them again.

13 February 2022
Unprompted review
Rated 1 out of 5 stars

Missing confirmation

Made an order more then 10 Days ago ... Asked for a confirmation more then a week ago ...still nothing ... Don't even know if I'll get my order

1 February 2022
Unprompted review
Rated 5 out of 5 stars

9/10

The ethicas are good quality clean and real the shipping took a little long but yeah.🤘🏾🙂

16 January 2022
Unprompted review
Rated 5 out of 5 stars

The boxer pants I ordered for my…

The boxer pants I ordered for my daughter, she always sleeps in boxers.The price is good, the quality is good, the seams are neat and even, the thread does not stick out anywhere, the material is soft, but the fabric is a little thin. The shipping is a bit slow, it does take some time to receive in the US, but that's the exception.

14 January 2022
Unprompted review

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