CEF - EDI Reviews 21

TrustScore 4.5 out of 5

4.5

Graham St, EH6 5QS Edinburgh, GB


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Rated 3 out of 5 stars

My item arrived at your Edinburgh store with only the Fedex delivery note attached, which didn't have my name on it. They were about to send it back when I arrived to collect it, because they didn't k... See more

Company replied

Rated 5 out of 5 stars

Managed to get what I’ve been searching high and low for. It was slightly scratched when it arrived but the team responded to my message really quickly with an apology and a couple of solutions for ho... See more

Company replied

Rated 5 out of 5 stars

Good advice but not delivered next day when ordered before 6pm

Company replied

Rated 5 out of 5 stars

Easy to use website, good range of items, good quality, very good prices, fast and efficient delivery. No problems with several orders.

Company replied


Company details

  1. #22 of 33 best companies in Electrical wholesaler
  2. #5 of 7 best companies in Cable provider
  3. #6 of 17 best companies in Electrical appliance wholesaler
  4. #14 of 24 best companies in Lighting wholesaler
  5. #8 of 8 best companies in Screw supplier
  6. #32 of 46 best companies in Solar energy equipment supplier

About CEF - EDI

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

21 reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Helpful staff driver

Driver called me as he was at my door l had nipped out. I told him l was on my way back and be there in a couple of mins. He was polite and waiting at my door.

30 November 2024
CEF - EDI logo

Reply from CEF - EDI

Thank you very much for your review Lorna.

Best Regards
Adele Feller (Customer Services Manager)

Rated 3 out of 5 stars

No name!

My item arrived at your Edinburgh store with only the Fedex delivery note attached, which didn't have my name on it. They were about to send it back when I arrived to collect it, because they didn't know who it was for.

3 September 2024
CEF - EDI logo

Reply from CEF - EDI

Thank you very much for your review and feedback.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager

Rated 5 out of 5 stars

Quick reliable service

Quick reliable service
Helpful driver

7 February 2024
CEF - EDI logo

Reply from CEF - EDI

Thank you very much for your review Avril.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

All good

All good, communication was excellent. Thanks :)

28 September 2023
CEF - EDI logo

Reply from CEF - EDI

Thank you very much for your review Thomas.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Great website, excellent customer service, would recommend

Managed to get what I’ve been searching high and low for. It was slightly scratched when it arrived but the team responded to my message really quickly with an apology and a couple of solutions for how to proceed. They managed to send a replacement I could switch mine with a couple of days later at their store which was really helpful for me. Also, the guys at the warehouse/store were very helpful, friendly (and a lot of fun!) Thank you team CEF & Edinburgh lads!

5 April 2023
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Reply from CEF - EDI

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent online service

Easy to use website, good range of items, good quality, very good prices, fast and efficient delivery. No problems with several orders.

26 November 2022
CEF - EDI logo

Reply from CEF - EDI

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Very helpful

Very helpful, efficient and friendly service. Staff on first name terms with local electricians. Just encourages you to go back. Why wouldn't you?!

1 June 2022
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Reply from CEF - EDI

Thank you very much for your review John.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

All rights.

All rights.
Products as I aspect and delivery in time.
Big company.

23 March 2022
CEF - EDI logo

Reply from CEF - EDI

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Very helpful sourcing a back box

Very helpful sourcing a back box, even called the supplier, and no quibble changing isolator switch that I ordered wrong. All round could not have been more helpful. Great service!

18 March 2022
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Reply from CEF - EDI

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent service

Excellent stock of products available quickly. Depot always pleasant and helpful when called for advice or to search for compatible products

25 February 2022
CEF - EDI logo

Reply from CEF - EDI

Thank you very much for your review Fiona.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Good service

Good service, good delivery and very good products.

2 February 2022
CEF - EDI logo

Reply from CEF - EDI

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Very efficient

Very efficient. Ordered and delivered in a couple of day. Easily the best prices for quality product. I’ll be back!

17 October 2021
CEF - EDI logo

Reply from CEF - EDI

Thank you very much for your review and feedback Alan.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent service

Ordered online and surprised the items where being delivered to site but not a major issue. Arrived at site to collect yet the delivery was delayed due to traffic, so they completed my order with their own stock rather than making me wait, that is using common sense and quality of customer service.

17 September 2021
CEF - EDI logo

Reply from CEF - EDI

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Easy order process

Easy order process. Prompt delivery. Quality product.

10 August 2021
CEF - EDI logo

Reply from CEF - EDI

Thank you very much for your review Mr Lawson.

Best Regards
Adele Feller (Customer Services Manager)

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