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Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
Written by the company
85 Kelvin Road, N5 2PL, London, United Kingdom
3.8
3 reviews
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Best Electrical Wholesaler. Everything you need and more..Staff are always helpful and find the product you are looking for easily..
Perfecto..
Reply from CEF - HIG
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
I ordered some products online after speaking to Graham in your online quotations dept, and they arrived promptly within a few days, from your Highbury branch.
However once they arrived I realised they were wrong, so I emailed to ask how to return them.
I was told I had to bring them back physically to the shop.
So I drove up to Highbury, met the manager who explained yes they had to be returned, but I could have returned them to any branch of CEF.
I was also told my refund would be processed centrally and not by the branch as the goods would now have to go back to the branch. This refund would take several days and there may be a charge for returning them.
Surely if I buy something online, then I should be able to send it back via the post, and not have to physically go to a branch ?
Reply from CEF - HIG
Thank you for your review and feedback.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Great product fast pick up delivery at the store
Reply from CEF - HIG
Thank you very much for your review Amir.
Best Regards
Adele Feller (Customer Services Manager)
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