Great customer care both on the phone and in person. Faultless service and items arrived next day. Highly recommend and will definately be using again. Thank you.
Company replied
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Great customer service. The radiator we ordered was delivered to the wrong address..... which was completely our fault, Despite it not being their mistake CEF re-visited the incorrect address, retriev... See more
Company replied
Order fulfilled extremely fast. Went above and beyond to help when I had a problem with the item and put me in touch with the manufacturer who were able to fix it at no extra cost. Brilliant tha... See more
Company replied
The guys at the counter were very helpful
Company replied
Company details
- #22 of 33 best companies in Electrical wholesaler
- #5 of 7 best companies in Cable provider
- #6 of 17 best companies in Electrical appliance wholesaler
- #14 of 24 best companies in Lighting wholesaler
- #8 of 8 best companies in Screw supplier
- #32 of 46 best companies in Solar energy equipment supplier
About CEF - HRS
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
Foundry Close, RH13 5TX, Horsham, United Kingdom
- 01403 262101
4.4
Excellent
13 reviews
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Great customer care
Great customer care both on the phone and in person. Faultless service and items arrived next day. Highly recommend and will definately be using again. Thank you.
16 February 2026
Reply from CEF - HRS
Thank you very much for your review Steve.
Best Regards
Adele Feller (Customer Services Manager)
Great and helpful support from the…
Great and helpful support from the local Horsham branch team, plus fast service for an online order too! Thank you!
11 August 2025
Reply from CEF - HRS
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Fuse size, not amps but actual fit I'm sure a large wall chart would help.
Good staff, had a fuse issue,needed a larger fuse tor a new pool heatpump,unable to find a larger fuse for my fuse holder, so purchased a new fuse holder to find the the first fuse purchased did not fit, back again for another fuse, good this time, it would help if a fuse holder came with a fuse, got there .
7 April 2025
Reply from CEF - HRS
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Such lovely helpful and efficient…
Such lovely helpful and efficient people to work with even when I completely messed up .. thoroughly recommend
13 January 2025
Reply from CEF - HRS
Thank you very much for your review Lisa.
Best Regards
Adele Feller (Customer Services Manager)
Pablo at Horsham branch always goes the…
Pablo at Horsham branch always goes the extra mile keep it up
8 November 2024
Reply from CEF - HRS
Thank you very much for your review Peter.
Best Regards
Adele Feller (Customer Services Manager)
Customer Service
Great customer service. The radiator we ordered was delivered to the wrong address..... which was completely our fault, Despite it not being their mistake CEF re-visited the incorrect address, retrieved the radiator and delivered it to us, all on the same day! Fantastic
14 November 2024
Reply from CEF - HRS
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Staff really went out of their way to help.
Order fulfilled extremely fast.
Went above and beyond to help when I had a problem with the item and put me in touch with the manufacturer who were able to fix it at no extra cost.
Brilliant thank you.
11 April 2024
Reply from CEF - HRS
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - HRS
Thank you very much for your review Bill.
Best Regards
Adele Feller (Customer Services Manager)
Ace service as always 👌🏻
8 February 2023
Reply from CEF - HRS
Thank you very much for your review Gregg.
Best Regards
Adele Feller (Customer Services Manager)
Always a top service at Horsham branch
23 June 2022
Reply from CEF - HRS
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Good quick service
Good quick service. Guys knew what amounts we needed and made sure we didn’t over purchase.
20 July 2021
Reply from CEF - HRS
Thank you very much for your review Vicki.
Best Regards
Adele Feller (Customer Services Manager)
Great customer service!
Great customer service from my local store in Horsham. They didn't have the item I wanted in stock, but it was available to order online. I needed some more information about the product before ordering and Tony was extremely helpful. He also pointed out that I could return any item to the Horsham store if I wasn't happy with it - fortunately I was!
25 June 2021
Reply from CEF - HRS
Thank you very much for your review and feedback Nancy.
Best Regards
Adele Feller (Customer Services Manager)
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