CEF - HTG Reviews 10

TrustScore 4 out of 5

4.1

The Ridge West St Leonards-on-Sea, TN37 7PJ Hastings, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It's the first time I have used CEF hastings branch & it definitely won't be the last, one of the guys rang me to say my order was ready for collection, when l called in to pick it up l was served str... See more

Company replied


Company details

  1. #22 of 33 best companies in Electrical wholesaler
  2. #5 of 7 best companies in Cable provider
  3. #6 of 17 best companies in Electrical appliance wholesaler
  4. #14 of 24 best companies in Lighting wholesaler
  5. #8 of 8 best companies in Screw supplier
  6. #32 of 46 best companies in Solar energy equipment supplier

About CEF - HTG

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • The Ridge West St Leonards-on-Sea, TN37 7PJ, Hastings, United Kingdom

  • 01424 755055

4.1

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Good service

3 March 2026
CEF - HTG logo

Reply from CEF - HTG

Thank you very much for your review Kevin.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

It's the first time I have used CEF…

It's the first time I have used CEF hastings branch & it definitely won't be the last, one of the guys rang me to say my order was ready for collection, when l called in to pick it up l was served straight away & they even carried my order out to my van and loaded it, friendly, polite & very helpful would definitely recommend using this great local company, 5 stars from me.

13 December 2024
CEF - HTG logo

Reply from CEF - HTG

Thank you very much for your review Sue.

Best Regards
Adele Feller (Customer Services Manager)

Rated 2 out of 5 stars

CEF service was extremely good but would not recommend product…

CEF service was extremely good and helpful.However product was not disclosed as originating from France with initial language on electronic control panel in French. If you misread the initial language selection it seems impossible to recover English and then everything is in French. Wiring colour code also very confusing and CEF had to call manufacturer for explanation.

31 August 2024
CEF - HTG logo

Reply from CEF - HTG

Thank you for your review and feedback.

We apologise on this occasion we have not provided you with an acceptable level of service

Our customer services team will be in contact with you shortly.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

I ordered a Becker BT-7 thermostat

I ordered a Becker BT-7 thermostat as illustrated on your website and you sent me a Cotherm thermostat instead. The latter does not fit into my heater element properly, as a result of its shape, and it has to be set at a maximum to get any decent hot water.
VERY disappointed.

31 October 2023
CEF - HTG logo

Reply from CEF - HTG

Thank you for your review and feedback Jamie.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, fast delivery.

6 July 2023
CEF - HTG logo

Reply from CEF - HTG

Thank you very much for your review Maria.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Washroom downlighting

Very helpful and knowledgeable member of staff made ordering very simple for the fastest possible delivery.

22 December 2022
CEF - HTG logo

Reply from CEF - HTG

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

I had to wait a long time for a refund…

I had to wait a long time for a refund but staff were most helpful when a I told them of the delay

24 January 2022
CEF - HTG logo

Reply from CEF - HTG

Thank you very much for your review and feedback David Cook.

Best Regards
Adele Feller (Customer Services Manager)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look