Very helpful and knowledgeable member of staff made ordering very simple for the fastest possible delivery.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very helpful and knowledgeable member of staff made ordering very simple for the fastest possible delivery.
Company replied
Good service
Company replied
It's the first time I have used CEF hastings branch & it definitely won't be the last, one of the guys rang me to say my order was ready for collection, when l called in to pick it up l was served str... See more
Company replied
Very helpful staff, fast delivery.
Company replied
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
Written by the company
The Ridge West St Leonards-on-Sea, TN37 7PJ, Hastings, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's the first time I have used CEF hastings branch & it definitely won't be the last, one of the guys rang me to say my order was ready for collection, when l called in to pick it up l was served straight away & they even carried my order out to my van and loaded it, friendly, polite & very helpful would definitely recommend using this great local company, 5 stars from me.

Reply from CEF - HTG
CEF service was extremely good and helpful.However product was not disclosed as originating from France with initial language on electronic control panel in French. If you misread the initial language selection it seems impossible to recover English and then everything is in French. Wiring colour code also very confusing and CEF had to call manufacturer for explanation.

Reply from CEF - HTG
I ordered a Becker BT-7 thermostat as illustrated on your website and you sent me a Cotherm thermostat instead. The latter does not fit into my heater element properly, as a result of its shape, and it has to be set at a maximum to get any decent hot water.
VERY disappointed.

Reply from CEF - HTG
Very helpful and knowledgeable member of staff made ordering very simple for the fastest possible delivery.

Reply from CEF - HTG
I had to wait a long time for a refund but staff were most helpful when a I told them of the delay

Reply from CEF - HTG
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.