CEF - PLY Reviews 13

TrustScore 4.5 out of 5

4.4

St Modwen Road, Parkway Industrial Estate, Marsh Mills, PL6 8LH Plymouth, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The whole team at CEF Parkway are all very helpful, on this occasion, Mark was the man. Everyone seems pleased to see you when you walk in, and they are always happy to help, whowever stupid my quest... See more

Company replied

Rated 5 out of 5 stars

Cef offered the best price, ordering was simple and I received a phone call from a very polite staff member shortly after ordering as a fraud precaution. Item was delivered next day as promised. Gre... See more

Company replied

Rated 3 out of 5 stars

I put on a special notification for the company to phone me when it was delivered as I was desperate for the item. When I didn’t get a phone call I tracked the order and found that it was delivered at... See more

Company replied

Rated 5 out of 5 stars

Ordered some insulation boards delivered to local CEF branch. Got a call to say they were delivered the next morning and picked them up with no hassle.

Company replied


Company details

  1. #22 of 33 best companies in Electrical wholesaler
  2. #5 of 7 best companies in Cable provider
  3. #6 of 17 best companies in Electrical appliance wholesaler
  4. #14 of 24 best companies in Lighting wholesaler
  5. #8 of 8 best companies in Screw supplier
  6. #32 of 46 best companies in Solar energy equipment supplier

About CEF - PLY

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • St Modwen Road, Parkway Industrial Estate, Marsh Mills, PL6 8LH, Plymouth, United Kingdom

  • 01752 664194

4.4

Excellent

TrustScore 4.5 out of 5

13 reviews

5-star
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Rated 5 out of 5 stars

The whole team at CEF Parkway

The whole team at CEF Parkway are all very helpful, on this occasion, Mark was the man.
Everyone seems pleased to see you when you walk in, and they are always happy to help, whowever stupid my questions are.

29 August 2025
CEF - PLY logo

Reply from CEF - PLY

Thank you very much for your review Simon.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Ordered some insulation boards…

Ordered some insulation boards delivered to local CEF branch. Got a call to say they were delivered the next morning and picked them up with no hassle.

14 May 2025
CEF - PLY logo

Reply from CEF - PLY

Thank you very much for your review Mike.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Cef offered the best price

Cef offered the best price, ordering was simple and I received a phone call from a very polite staff member shortly after ordering as a fraud precaution.
Item was delivered next day as promised.
Great experience, will use Cef again without doubt.

14 November 2024
CEF - PLY logo

Reply from CEF - PLY

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 3 out of 5 stars

I put on a special notification for the…

I put on a special notification for the company to phone me when it was delivered as I was desperate for the item. When I didn’t get a phone call I tracked the order and found that it was delivered at lunch time on the Friday. I had to wait until Saturday morning to pick it up ( still no phone call ).

6 July 2023
CEF - PLY logo

Reply from CEF - PLY

Thank you for your review and feedback Norman.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Fast and efficient service

Easy and safe to order online. Quick delivery and well packaged.

3 February 2023
CEF - PLY logo

Reply from CEF - PLY

Thank you very much for your review and feedback Don.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

Unproffesional

When one of our electricians went to pick up the item he was told it was not there even though it was ordered 2 days before with next day delivery.
I called the store and the guy said the item had not been delivered yet but was due in that morning and he advised he woould call once it had come in.
I heard nothing and called back 4 hours later to be told by someone else that the item actually arrived the day before... when I asked how this had happened and explained it had pushed our work back for the day I was just told it must have been missed, really unproffessional.

7 October 2022
CEF - PLY logo

Reply from CEF - PLY

Thank you for your review and feedback Holly.

We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

I came across CEF when looking for some…

I came across CEF when looking for some SWA cable. Price was as good as anywhere else I looked. Really good range of products. Got everything I needed in the one place and free delivery as well. Excellent

29 April 2022
CEF - PLY logo

Reply from CEF - PLY

Thank you very much for your review and feedback Mr Edwards.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Ordered this as a replacement

Ordered this as a replace. Website information was good enough for me to make an informed decision. Fitted part like for like and it solved the issue. Slightly disappointed that original unit only lasted 2 years. Well packaged and fast delivery

21 October 2021
CEF - PLY logo

Reply from CEF - PLY

Thank you very much for your review Mr Martin Easton.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

The Parkway team have a great knowledge…

The Parkway team have a great knowledge of the products I purchase from them and are always on hand to help. The process from purchase to invoice is smooth and easy to use.

29 September 2021
CEF - PLY logo

Reply from CEF - PLY

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

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