The girl in storenwas absolutely brilliant. She could not be more helpful, really bright and cheerful. She explained that some of the bits I needed were not in stock but if I ordered them on line th... See more
Company replied
Location
Switch locationUnit 4, Southend Trade Centre, 401 Sutton Road, SS2 5PF Southend-on-Sea, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always get a great service from my branch at Southend. Knowledgeable and friendly staff.
Company replied
The team at the Southend brach are allways really helpful and sometimes funny. Even before I got an account they were very helpful with prices etc. Got me out of some spots of bother a few times now.... See more
Company replied
The staff were very helpful and was able to find my polished chrome wall switch which I was unable to find elsewhere. The order came the next day in time for my electrician which made me very happy. T... See more
Company replied
Company details
- #22 of 32 best companies in Electrical wholesaler
- #4 of 7 best companies in Cable provider
- #5 of 16 best companies in Electrical appliance wholesaler
- #15 of 24 best companies in Lighting wholesaler
- #7 of 8 best companies in Screw supplier
- #31 of 45 best companies in Solar energy equipment supplier
About CEF - SOS
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
Unit 4, Southend Trade Centre, 401 Sutton Road, SS2 5PF, Southend-on-Sea, United Kingdom
- 01702 468456
4.5
Excellent
20 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CEF - SOS
Thank you very much for your review Robert.
Best Regards
Adele Feller (Customer Services Manager)
Always get a great service from my…
Always get a great service from my branch at Southend. Knowledgeable and friendly staff.
17 March 2026
Reply from CEF - SOS
Thank you very much for your review Owen.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - SOS
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - SOS
Thank you very much for your review Ray.
Best Regards
Adele Feller (Customer Services Manager)
Great service great price
20 August 2024
Reply from CEF - SOS
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Delivery
The girl in storenwas absolutely brilliant. She could not be more helpful, really bright and cheerful. She explained that some of the bits I needed were not in stock but if I ordered them on line they would be in the next day.
Ordered for store delivery when I got home, only to be charged £5.95 for the pleasure. If being delivered to store, where they have stuff delivered all the time, we should not have to pay, only if having delivered to home or elsewhere.
Other then that good service.
1 August 2024
Reply from CEF - SOS
Thank you very much for your review and feedback Antony.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
The team at the Southend brach are…
The team at the Southend brach are allways really helpful and sometimes funny. Even before I got an account they were very helpful with prices etc. Got me out of some spots of bother a few times now. Very happy with service
8 February 2024
Reply from CEF - SOS
Thank you very much for your review and feedback Joseph.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - SOS
Thank you very much for your review and feedback Andrew.
Best Regards
Adele Feller (Customer Services Manager)
The staff were very helpful and was…
The staff were very helpful and was able to find my polished chrome wall switch which I was unable to find elsewhere. The order came the next day in time for my electrician which made me very happy. Thank you CEF.
14 February 2023
Reply from CEF - SOS
Thank you very much for your review and feedback Caroline.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - SOS
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
My order was delivered on time,also the…
My order was delivered on time,also the man in Southend store was very helpful
27 October 2022
Reply from CEF - SOS
Thank you very much for your review and feedback Chris.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - SOS
Thank you very much for your review Tony.
Best Regards
Adele Feller (Customer Services Manager)
Excellent service as always from CEF
Excellent service as always from CEF, fast delivery,
Friendly staff, great prices, Manager Sarah always polite, with a welcoming smile, always happy to assist with any problems.
13 June 2022
Reply from CEF - SOS
Thank you very much for your review and feedback Gary.
Best Regards
Adele Feller (Customer Services Manager)
I have had great service from staff at…
I have had great service from staff at Southend branch who have been extremely helpful in setting up y account and ordering items. Fantastic service. Well done
13 December 2021
Reply from CEF - SOS
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - SOS
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - SOS
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
the kit arrived with one part missing
the kit arrived with one part missing, one second-hand unit, they then send out a replacement unit & charge me for the extra unit but no refund for the missing one. They promised to get the second-hand unit replaced for the next day, but no delivery, they then say it should be delivered the next & again no kit turns up. Then as I say we get to invoicing, the store says I am on 30 day term's but I get invoiced within 10 day, the first invoice is for the full kit, but no credit for the missing or US items in the kit, a second invoice for missing item for the kit, but i do get a credit note for the delivery charge in this one item of missing kit.
What a lash up, not good impression for the first order
8 November 2021
Reply from CEF - SOS
Thank you for your review and feedback Terry.
We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Happy customer
Went into store and was advised it would be quicker to order what I wanted online for free home delivery. The staff are always friendly and the goods arrived to my home the next day as promised.
31 October 2021
Reply from CEF - SOS
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Very good service and very helpful
Very good service and very helpful. Would definitely use again
26 July 2021
Reply from CEF - SOS
Thank you very much for your review Nigel.
Best Regards
Adele Feller (Customer Services Manager)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.